About Infocorp Conversational Banking
A conversational banking platform for financial institutions.
Infocorp Conversational Banking is an AI-driven platform designed to help financial institutions enhance customer engagement through conversational channels like WhatsApp and Messenger. The core of the solution is a chatbot with a specialized NLP for finance, which can handle a wide array of customer queries and transactions, from balance inquiries to payments. This allows banks to offer 24/7 support and reduce operational costs. The platform is part of the broader IC Banking Suite and emphasizes a unified, omnichannel experience. It integrates with existing banking systems and offers customization to match a bank's branding. Security is addressed with ISO-27001 certification and modern authentication methods. The vendor does not publish pricing, requiring direct contact for a demo and quote. The solution is aimed at banks in Latin America and the Caribbean seeking to modernize their digital customer service.
Pros & Cons
- Provides a specialized AI chatbot for the financial sector, pre-trained on common user intentions.
- Enables quick deployment, with a claimed two-week implementation time.
- Supports an omnichannel strategy, unifying the customer experience across different digital touchpoints.
- Reduces operational costs by automating customer service inquiries and transactions.
- Offers customization for both functionality and branding.
- Pricing information is not publicly available and requires a sales inquiry.
- The solution appears primarily focused on the Latin American and Caribbean markets, which may affect its suitability for other regions.
Features
Key features
Provides a chatbot with a specialized NLP for financial institutions, capable of handling over 90% of user intentions.
Delivers a consistent user experience across various digital channels and devices.
Allows customers to perform transactions like balance inquiries, payments, and transfers directly through chat.
The chatbot can be implemented and ready to serve customers within two weeks.
Offers customization options for both functionality and brand identity to align with the bank's needs.
Features include ISO-27001 certification, various second-factor authentication options, and biometric identification like Touch ID.
Additional features
Analyzes complex data to provide insights into customer behavior and channel usage for business decisions.
Provides a layer of Open API connectivity to create new business models and integrate new products and services.
Centralizes user identification and manages access and permissions for different user scenarios.
The product is continuously updated with improvements and new features through a Software Evolution Area (SEA).
Integrates with a wide range of existing banking systems to provide a unified service.
Pricing
Countries & Languages
Interface languages
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About Infocorp Conversational Banking
A conversational banking platform for financial institutions.
Infocorp Conversational Banking Details
Infocorp Conversational Banking's In-App Market Place
Does Infocorp Conversational Banking have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
Pros & Cons
- Provides a specialized AI chatbot for the financial sector, pre-trained on common user intentions.
- Enables quick deployment, with a claimed two-week implementation time.
- Supports an omnichannel strategy, unifying the customer experience across different digital touchpoints.
- Reduces operational costs by automating customer service inquiries and transactions.
- Offers customization for both functionality and branding.
- Pricing information is not publicly available and requires a sales inquiry.
- The solution appears primarily focused on the Latin American and Caribbean markets, which may affect its suitability for other regions.
Infocorp Conversational Banking's Alternatives
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Zofi Cash is a financial management software from Zofi Cash that provides tools for personal…
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Sabboath Analytics is a hybrid fintech and data analytics software platform designed for African markets,…
MTN Homeland
MTN Homeland is a digital remittance and airtime transfer platform developed by MTN MoMo to…
Worldpay Payments Platform
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