About Infor CloudSuite Field Service
Infor CloudSuite Field Service is a field service management software from Infor that helps organizations manage their service operations more effectively. It combines scheduling and dispatching capabilities, inventory management, and mobile access, so users can efficiently allocate resources and respond to customer needs. The platform also supports service contract management and customer support tracking to improve service quality and accountability. With comprehensive reporting features, organizations can analyze performance metrics and make data-driven decisions. Key capabilities: scheduling and dispatching inventory management mobile access service contract management reporting tools Best for: service-based organizations that need to manage field service operations and improve customer satisfaction.
Infor CloudSuite Field Service by Infor is a robust field service management solution designed to empower technicians and streamline service operations across industries reliant on complex equipment. The software features a user-friendly interface that integrates seamlessly with Infor’s ERP systems, offering a unified experience across departments. Its dashboard is clean and intuitive, allowing users to monitor scheduling, dispatch, and service contracts with minimal training. The navigation is enhanced by real-time data access, ensuring that technicians and managers can make informed decisions quickly. Functionally, Infor CloudSuite Field Service stands out with its comprehensive service-focused capabilities. It supports advanced scheduling by matching technicians to jobs based on location, skillset, and inventory availability. The platform also facilitates rental management, warranty and claims processing, and multi-tier service contracts. One of its most innovative features is mobile accessibility, which allows technicians to access customer and equipment data both online and offline. This mobility extends to quotation generation and up-sell opportunities, making field staff more effective and responsive. Additionally, the system integrates with contact centers, providing agents with up-to-date information to enhance customer support.
Pros & Cons
- +The AI-powered scheduling tool improves technician dispatch accuracy and reduces travel time.
- +Real-time job tracking helps managers monitor service progress and respond proactively.
- +Mobile access allows technicians to update work orders and access customer data on-site.
- +Integration with ERP and contact center systems streamlines cross-departmental workflows.
- +Predictive maintenance features help reduce equipment downtime and improve service planning.
- −Some users report a steep learning curve due to the depth of features and configuration options.
- −Customizing dashboards and reports requires technical expertise or vendor support.
- −Occasional syncing delays between mobile updates and central systems have been noted.
- −The user interface, while functional, is considered less modern compared to newer platforms.
- −Integration with third-party tools can be complex and time-consuming during initial setup.
Features
Key features
- Scheduling and dispatch
- Assign technicians based on location, skills, and inventory
- Rental management
- Create and manage rental agreements efficiently
- Warranty and claims
- Streamline warranty tracking and claims processing
- Work order management
- Automate workflows and handle exceptions with alerts
- Mobile access
- Technicians access customer/equipment data online and offline
- Service contracts
- Manage multi-tier contracts and extended warranties
Additional features
- Contact center integration
- Provide agents with real-time service data
- Quotation tools
- Enable technicians to generate estimates and upsell
- Self-service portal
- Allow customers and partners remote access
- ERP integration
- Sync with Infor ERP for unified data
- Preventive maintenance scheduling
- Track and manage recurring service tasks
- Analytics dashboard
- Monitor performance and identify growth opportunities
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Infor CloudSuite Field Service
Infor CloudSuite Field Service is a field service management software from Infor that helps organizations manage their service operations more effectively. It combines scheduling and dispatching capabilities, inventory management, and mobile access, so users can efficiently allocate resources and respond to customer needs. The platform also supports service contract management and customer support tracking to improve service quality and accountability. With comprehensive reporting features, organizations can analyze performance metrics and make data-driven decisions. Key capabilities: scheduling and dispatching inventory management mobile access service contract management reporting tools Best for: service-based organizations that need to manage field service operations and improve customer satisfaction.
Infor CloudSuite Field Service Details
Infor CloudSuite Field Service's In-App Market Place
Does Infor CloudSuite Field Service have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), MXN ($), BRL (R$), CHF (Fr)
Pros & Cons
- The AI-powered scheduling tool improves technician dispatch accuracy and reduces travel time.
- Real-time job tracking helps managers monitor service progress and respond proactively.
- Mobile access allows technicians to update work orders and access customer data on-site.
- Integration with ERP and contact center systems streamlines cross-departmental workflows.
- Predictive maintenance features help reduce equipment downtime and improve service planning.
- Some users report a steep learning curve due to the depth of features and configuration options.
- Customizing dashboards and reports requires technical expertise or vendor support.
- Occasional syncing delays between mobile updates and central systems have been noted.
- The user interface, while functional, is considered less modern compared to newer platforms.
- Integration with third-party tools can be complex and time-consuming during initial setup.
Infor CloudSuite Field Service's Support Options
Contact
646-336-1700Documentation
https://docs.infor.com/en-us/csi/2025.xInfor CloudSuite Field Service's Alternatives
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