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Infor CloudSuite Field Service

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Software Status:Active

About Infor CloudSuite Field Service

Infor CloudSuite Field Service is a field service management software from Infor that helps organizations manage their service operations more effectively. It combines scheduling and dispatching capabilities, inventory management, and mobile access, so users can efficiently allocate resources and respond to customer needs. The platform also supports service contract management and customer support tracking to improve service quality and accountability. With comprehensive reporting features, organizations can analyze performance metrics and make data-driven decisions. Key capabilities: scheduling and dispatching inventory management mobile access service contract management reporting tools Best for: service-based organizations that need to manage field service operations and improve customer satisfaction.

Infor CloudSuite Field Service Details

Vendor
Infor
Year Launched
2002
Location
641 Avenue of the Americas, New York, NY 10011, US
Deployment
cloud, on premise
Training Options
documentation, videos, demo
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Chinese, Japanese, Korean
Users
Field service technicians, service managers, rental coordinators, ERP administrators
Industries Served
Equipment rental, Distribution, Manufacturing, Automotive, Industrial services
Tags
field service, ERP, rental management, scheduling, mobile access, warranty tracking, service contracts, dispatch

Infor CloudSuite Field Service's In-App Market Place

Does Infor CloudSuite Field Service have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

NA

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), MXN ($), BRL (R$), CHF (Fr)

Pros & Cons

  • The AI-powered scheduling tool improves technician dispatch accuracy and reduces travel time.
  • Real-time job tracking helps managers monitor service progress and respond proactively.
  • Mobile access allows technicians to update work orders and access customer data on-site.
  • Integration with ERP and contact center systems streamlines cross-departmental workflows.
  • Predictive maintenance features help reduce equipment downtime and improve service planning.
  • Some users report a steep learning curve due to the depth of features and configuration options.
  • Customizing dashboards and reports requires technical expertise or vendor support.
  • Occasional syncing delays between mobile updates and central systems have been noted.
  • The user interface, while functional, is considered less modern compared to newer platforms.
  • Integration with third-party tools can be complex and time-consuming during initial setup.

Infor CloudSuite Field Service's Support Options

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