About Infoset
Infoset is a data management software from Infoset that supports data integration and analysis. It includes tools for data visualization, data change, and data governance so users can manage and analyze their data efficiently. Infoset is designed to handle large datasets while ensuring data quality and compliance with industry standards. Its user-friendly interface allows users to easily create dashboards and reports for insightful decision-making. Key capabilities: data integration data change data visualization data governance data quality management Best for: data analysts and business intelligence professionals that need effective data management solutions.
Infoset by Infoset is an all-in-one customer service and communication platform designed to streamline the way businesses interact with their clients. Primarily focused on enhancing customer engagement and support efficiency, Infoset combines help desk, live chat, call center, and automation tools into a unified dashboard. The platform is ideal for companies looking to manage multi-channel customer support, sales communication, and team collaboration from a centralized system. Key features include ticket management, omnichannel messaging (including email, chat, WhatsApp, and voice), AI-driven chatbots, real-time analytics, and automated workflows. The user interface of Infoset is modern, clean, and built with usability in mind. Navigating the platform is straightforward, with a left-side navigation menu giving quick access to main modules such as the ticketing system, chat center, analytics, settings, and automations. The dashboard provides a clear visual snapshot of customer support activity—open tickets, active conversations, agent performance, and more. One of the more user-friendly elements is its live conversation timeline, which lets support agents view the full communication history of a customer across all channels in one place, eliminating guesswork and repetition.
Pros & Cons
- +Consolidates multiple communication channels (calls, chat, email, social media) into a single platform for seamless customer interaction.
- +Features like "easy-to-use cloud phone system" and "drag-n-drop sales pipelines" suggest a user-friendly interface.
- +Offers advanced functionalities like ACD, IVR, voice recording, and international numbers, making it a robust call center solution.
- +Integrates CRM and sales pipeline management with customer support, allowing for a holistic view of the customer journey.
- −As a cloud-based solution, performance and availability are reliant on internet connectivity and Infoset's servers.
- −While "easy-to-use" is highlighted, the sheer number of features might still require some time for new users to master fully.
- −While an "Open API" is mentioned, the extent of out-of-the-box customization options for specific business workflows isn't detailed.
Features
Key features
- 360° Customer Service Platform
- Infoset integrates cloud call center, email, live chat, and chatbot into a single platform, allowing businesses to manage all support and sales channels comprehensively. This eliminates the need for multiple disparate systems.
- Comprehensive Cloud Call Center System
- It offers an all-in-one solution for incoming and outgoing calls with advanced features like multi-channel intelligent call distribution (ACD), IVR, TTS, voice response, voice mail, and voice recording. This provides robust call management capabilities.
- Smart Live Chat with Sales & Support Focus
- Infoset's no-code live chat allows businesses to engage visitors proactively through chat triggers to generate leads or gather feedback. This dual focus on sales conversion and customer insights is a key differentiator.
- Unified Support Dashboard
- The platform centralizes all support channels (email, phone, chat, help center, social media) onto a single dashboard, streamlining operations and improving efficiency for support teams. This simplifies the customer issue resolution process.
- Drag-n-Drop Sales Pipelines & CRM
- Infoset provides easy-to-use drag-and-drop sales pipelines and an all-in-one CRM, enabling sales teams to track communication, add tasks, set up meetings, and make calls directly from the platform. This helps in closing deals faster and more efficiently.
- Intelligent Automations and Real-time Reports
- The software offers automations to improve support processes and provides real-time reports to track every point in the customer journey. This allows for data-driven optimization of customer interactions.
Additional features
- Easy-to-use Cloud Phone System
- Provides a straightforward and accessible system for managing phone communications.
- Smart Live Chat
- No-code live chat and chatbot software designed to engage visitors for sales and customer support.
- No-code live chat and chatbot software
- Allows users to set up live chat and chatbots without needing programming knowledge.
- Customer Support
- An all-in-one system for managing customer inquiries and issues across various channels.
- Sales Management
- Tools for managing sales processes, including drag-n-drop sales pipelines and a comprehensive CRM.
- Email ticketing
- System for managing customer support requests received via email.
- Chatbot
- Automated conversational agent for interacting with customers and providing support.
- WhatsApp Business
- Integration for managing customer communications through WhatsApp.
- Integration for managing customer interactions on Twitter.
- Integration for managing customer interactions on Facebook.
- Integration for managing customer interactions on Instagram.
- Telegram
- Integration for managing customer interactions on Telegram.
- Phone
- Core functionality for handling phone calls within the platform.
- IVR (Interactive Voice Response)
- Automated phone system that interacts with callers and directs them to appropriate departments or information.
- Call queues
- System for holding incoming calls in a waiting line until an agent becomes available.
- Call routing
- Directs incoming calls to the most appropriate agent or department based on predefined rules.
- Call conferencing
- Allows multiple parties to participate in a single phone call.
- International numbers
- Provides the ability to use phone numbers from different countries.
Pricing
Monthly plans
Crm
USD 15
Call Center
USD 31
Pro Hub
USD 175
Countries & Languages
Interface languages
Billing currencies
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About Infoset
Infoset is a data management software from Infoset that supports data integration and analysis. It includes tools for data visualization, data change, and data governance so users can manage and analyze their data efficiently. Infoset is designed to handle large datasets while ensuring data quality and compliance with industry standards. Its user-friendly interface allows users to easily create dashboards and reports for insightful decision-making. Key capabilities: data integration data change data visualization data governance data quality management Best for: data analysts and business intelligence professionals that need effective data management solutions.
Infoset Details
Infoset's In-App Market Place
Does Infoset have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
Crm
USD 15
Call Center
USD 31
Pro Hub
USD 175
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), CNY (¥), JPY (¥)
Pros & Cons
- Consolidates multiple communication channels (calls, chat, email, social media) into a single platform for seamless customer interaction.
- Features like "easy-to-use cloud phone system" and "drag-n-drop sales pipelines" suggest a user-friendly interface.
- Offers advanced functionalities like ACD, IVR, voice recording, and international numbers, making it a robust call center solution.
- Integrates CRM and sales pipeline management with customer support, allowing for a holistic view of the customer journey.
- As a cloud-based solution, performance and availability are reliant on internet connectivity and Infoset's servers.
- While "easy-to-use" is highlighted, the sheer number of features might still require some time for new users to master fully.
- While an "Open API" is mentioned, the extent of out-of-the-box customization options for specific business workflows isn't detailed.
Infoset's Support Options
Email Address
support@infoset.appChatbot
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