About InfoStreet Customer Portal Platforms
A mission-critical customer portal platform for ISPs and utility companies. Provides secure, scalable infrastructure for high-volume customer environments, including billing, usage reporting, and support tools.
InfoStreet provides mission-critical customer portal platforms specifically engineered for ISPs and utility providers. With over 25 years of experience, the company focuses on high-volume environments that require 99.99% uptime and robust security. The platform is designed to transform customer engagement by offering a suite of tools that include automated billing, real-time usage reporting, and mobile-first account management. By integrating directly with billing systems and third-party services via API, InfoStreet allows providers to offer a seamless self-service experience. The platform is built for scalability, supporting both small providers and large-scale operations with millions of users. Support features like AI-powered chat and diagnostic tools help reduce the burden on customer service teams while improving resolution times. Overall, InfoStreet is a specialized infrastructure provider for essential service companies looking to modernize their customer-facing digital presence.
Pros & Cons
- Platform is built for high-volume environments with a 99.99% uptime SLA.
- Includes specialized tools for ISP and utility billing and usage tracking.
- Supports mobile-first customer engagement through custom app development.
- Pricing is not publicly available and requires a direct sales conversation.
- Platform is highly specialized for ISPs and utilities, limiting its use for other industries.
Features
Key features
Provides intuitive tools for customers to track data usage and purchase additional data.
Simplifies payment processing and provides personalized billing summaries to reduce churn.
Enables customers to manage services and account details via custom mobile applications.
Supports push notifications, custom emails, and in-app alerts to keep customers informed.
Includes AI-powered chat and self-service diagnostic tools to improve resolution rates.
Additional features
Streamlines account creation and onboarding for new customers.
Allows customers to shop for plans and add optional services directly within the portal.
Provides real-time views of system health for proactive support.
Implements defense-in-depth strategies including encryption and threat filtering.
Connects third-party applications and custom usage meters to the portal.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About InfoStreet Customer Portal Platforms
A mission-critical customer portal platform for ISPs and utility companies. Provides secure, scalable infrastructure for high-volume customer environments, including billing, usage reporting, and support tools.
InfoStreet Customer Portal Platforms Details
InfoStreet Customer Portal Platforms's In-App Market Place
Does InfoStreet Customer Portal Platforms have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
10
Mini Apps
1. Real-time GPS Tracking: This add-on provides real-time tracking of public transportation vehicles
allowing users to see the exact location of their bus or train.
2. Mobile Ticketing: Users can purchase tickets and passes directly through the app
saving time and hassle for commuters.
3. Route Planner: This add-on helps users plan their journeys by finding the most efficient routes and schedules for their destinations.
4. Emergency Alert System: This feature allows transportation agencies to send out emergency alerts and notifications to commuters in case of accidents
delays
or other unexpected events.
5. Fare Collection: This add-on enables users to pay for their fares electronically through the app
making the process more convenient and efficient for both passengers and transit agencies.
Pricing Options
Accepted Payment Currencies
Usd ($), Eur (€), Gbp (£), Aud (A$), Cad (C$), Jpy (¥), Chf (CHF), Cny (¥), Rub (₽), Inr (₹)
Pros & Cons
- Platform is built for high-volume environments with a 99.99% uptime SLA.
- Includes specialized tools for ISP and utility billing and usage tracking.
- Supports mobile-first customer engagement through custom app development.
- Pricing is not publicly available and requires a direct sales conversation.
- Platform is highly specialized for ISPs and utilities, limiting its use for other industries.
InfoStreet Customer Portal Platforms's Support Options
Email Address
support@info-street.comContact
1-800-123-4567Documentation
https://docs.info-street.comCommunity Forums
https://community.info-street.comInfoStreet Customer Portal Platforms's Alternatives
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