About InGenius
InGenius is a communication management software from Upland Software that focuses on integrating various communication channels. It provides features for call logging, CRM integration, and analytics so users can track and manage their communications effectively. InGenius is designed to support sales and customer service teams by allowing them to log interactions directly into their CRM systems, thereby reducing manual entry time. This ensures that all communications are accurately captured and easily accessible for future reference. Key capabilities: call logging CRM integration analytics reporting user management Best for: sales and customer service teams that need to manage customer interactions efficiently.
InGenius by Upland Software is a dynamic customer service software solution specifically designed to empower contact centers through seamless integration with Customer Relationship Management (CRM) platforms. Its core objective is to bridge telephony systems with CRM solutions, enhancing customer service agents' efficiency and effectiveness. InGenius is equipped with Computer Telephony Integration (CTI) capabilities, enabling advanced features like call logging, screen pop, and automated workflows. By implementing these features, the software streamlines call handling processes, reduces time spent on each call, and consequently raises overall customer satisfaction. InGenius’s robust design is well-suited for contact centers that handle high volumes of interactions, making it a valuable asset for businesses aiming to improve customer experience across multiple channels. The user interface of InGenius is thoughtfully crafted to prioritize simplicity and functionality, supporting a streamlined workflow for agents. With a clean and intuitive layout, agents can easily navigate through various tasks, making it straightforward even for new users to adapt quickly. The interface also includes customizable dashboards and widgets, allowing agents to personalize their workspace to align with individual preferences or team requirements.
Pros & Cons
- +Improved agent productivity: InGenius streamlines call handling and integrates seamlessly with CRM systems, allowing agents to access customer information and place calls directly from their CRM.
- +Enhanced customer satisfaction: By providing agents with the necessary tools and information, InGenius helps improve call handling efficiency and customer satisfaction.
- +Easy to use: The software is user-friendly, with a simple interface and straightforward setup process.
- +Customizable: InGenius can be tailored to specific business needs through various customization options.
- +Excellent customer support: The vendor offers responsive and helpful customer support.
- −Occasional glitches: Some users have reported minor glitches that can disrupt call handling.
- −Limited feature set: While InGenius offers core call handling and CRM integration features, it may lack advanced functionalities available in more comprehensive contact center solutions.
Features
Key features
- 1. CRM and phone system integration
- Connects your CRM and phone system for seamless data synchronization and eliminates manual data entry.
- 2. Click-to-dial
- Enables users to initiate calls directly from their CRM with a single click, saving time and increasing efficiency.
- 3. CRM screen pop-ups and call logging
- Displays relevant customer information and automatically logs call details, empowering agents with instant context.
- 4. Blended agents and omnichannel support
- Enables agents to manage live chat, email, and social media for a consistent customer experience.
- 5. Real-time transcription
- Transcription service seamlessly connects with Salesforce Einstein AI, unlocking advanced AI capabilities.
- 6. Salesforce Service Cloud Voice integration
- Enables enhanced functionality within the Salesforce ecosystem.
Additional features
- 1. Flexible workflow configuration
- Supports unique and complex contact center workflows.
- 2. Call monitoring and reporting
- Gain insights with real-time analytics and customizable dashboards to drive continuous improvements.
- 3. Blended agents and omnichannel support
- 4. Real-time transcription
- 5. Salesforce Service Cloud Voice integration
- 6. Open CTI integrations
- Works with various CRM platforms including Salesforce CRM (Service Cloud, 7. 7. 7. Sales Cloud, Financial Services Cloud, Lightning Health Cloud, Sales Engagement, Consumer Goods 8. 8. 8. Cloud, Manufacturing Cloud), Microsoft Dynamics 365 CRM, and ServiceNow CRM.
- 9. Phone system integrations
- Integrates with various phone systems including Genesys, Cisco, Avaya, and Asterisk.
- 10. Easy configurability
- Adapts to your unique contact center needs without overhauling your infrastructure.
Pricing
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About InGenius
InGenius is a communication management software from Upland Software that focuses on integrating various communication channels. It provides features for call logging, CRM integration, and analytics so users can track and manage their communications effectively. InGenius is designed to support sales and customer service teams by allowing them to log interactions directly into their CRM systems, thereby reducing manual entry time. This ensures that all communications are accurately captured and easily accessible for future reference. Key capabilities: call logging CRM integration analytics reporting user management Best for: sales and customer service teams that need to manage customer interactions efficiently.
InGenius Details
InGenius's In-App Market Place
Does InGenius have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
Usd ($), Eur (€), Gbp (£), Aud ($), Cad ($), Jpy (¥), Cny (¥), Inr (₹), Rub (₽), Brl (R$), Mxn ($)
Pros & Cons
- Improved agent productivity: InGenius streamlines call handling and integrates seamlessly with CRM systems, allowing agents to access customer information and place calls directly from their CRM.
- Enhanced customer satisfaction: By providing agents with the necessary tools and information, InGenius helps improve call handling efficiency and customer satisfaction.
- Easy to use: The software is user-friendly, with a simple interface and straightforward setup process.
- Customizable: InGenius can be tailored to specific business needs through various customization options.
- Excellent customer support: The vendor offers responsive and helpful customer support.
- Occasional glitches: Some users have reported minor glitches that can disrupt call handling.
- Limited feature set: While InGenius offers core call handling and CRM integration features, it may lack advanced functionalities available in more comprehensive contact center solutions.
InGenius's Support Options
Contact
+1 833-875-2631Chatbot
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