About InGenius
InGenius is a communication management software from Upland Software that focuses on integrating various communication channels. It provides features for call logging, CRM integration, and analytics so users can track and manage their communications effectively. InGenius is designed to support sales and customer service teams by allowing them to log interactions directly into their CRM systems, thereby reducing manual entry time. This ensures that all communications are accurately captured and easily accessible for future reference. Key capabilities: call logging CRM integration analytics reporting user management Best for: sales and customer service teams that need to manage customer interactions efficiently.
InGenius Details
InGenius's In-App Market Place
Does InGenius have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
Usd ($), Eur (€), Gbp (£), Aud ($), Cad ($), Jpy (¥), Cny (¥), Inr (₹), Rub (₽), Brl (R$), Mxn ($)
Pros & Cons
- Improved agent productivity: InGenius streamlines call handling and integrates seamlessly with CRM systems, allowing agents to access customer information and place calls directly from their CRM.
- Enhanced customer satisfaction: By providing agents with the necessary tools and information, InGenius helps improve call handling efficiency and customer satisfaction.
- Easy to use: The software is user-friendly, with a simple interface and straightforward setup process.
- Customizable: InGenius can be tailored to specific business needs through various customization options.
- Excellent customer support: The vendor offers responsive and helpful customer support.
- Occasional glitches: Some users have reported minor glitches that can disrupt call handling.
- Limited feature set: While InGenius offers core call handling and CRM integration features, it may lack advanced functionalities available in more comprehensive contact center solutions.
InGenius's Support Options
Contact
+1 833-875-2631Chatbot
Available