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Software Status:Active

About InMoment

InMoment is a customer use (CX) platform from InMoment that helps organizations understand and improve customer interactions. It combines AI-driven insights, real-time feedback collection, and advanced analytics to provide actionable data that drives business decisions. By unifying customer signals and insights, it supports brands in creating cohesive and meaningful customer experiences. InMoment is trusted by over 3,000 brands globally, ensuring businesses can effectively respond to customer needs and preferences. With features such as feedback management, sentiment analysis, and reporting tools, businesses can track their performance and adapt strategies accordingly. Key capabilities: AI-driven insights real-time feedback collection advanced analytics sentiment analysis reporting tools Best for: organizations that need to improve customer use management.

InMoment Details

Vendor
InMoment
Year Launched
2002
Location
Salt Lake City, Utah 10619 S. Jordan Gateway Suite 350 South Jordan, UT 84095
Deployment
cloud, ios, android
Training Options
videos, live online
Countries Served
North America, United States/Canada, Europe, DACH, United Kingdom, Asia Pacific, Australia, New Zealand, Asia
Languages
English, Deutch
Users
Retailers, Hospitality chains, Financial services, Healthcare providers, Customer service teams
Industries Served
Retail, Hospitality, Finance, Healthcare, Technology
Tags
Customer Experience Management (CXM), Customer Feedback, Reputation Management, AI and Analytics, Digital Listening, Employee Experience, Market Research

InMoment's In-App Market Place

Does InMoment have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

NA

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD ($), CAD ($), CHF (Fr), CNY (¥), JPY (¥)

Pros & Cons

  • Great for tracking scoring on surveys.
  • Easy and quick report pulling with customization options.
  • Visually appealing with a great range of filters and options.
  • Self-serve all-in-one reporting platform.
  • Unclear data outcomes, possibly due to internal team issues.
  • Limited use beyond file uploads and field selection.
  • Difficulty making adjustments to surveys without going through multiple steps.
  • Reporting within the platform can be difficult to use

InMoment's Support Options

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