About IntegrateCloud
IntegrateCloud is a "best-in-class" bridge for companies that need to unify their Customer Experience (CX) and DevOps teams.
IntegrateCloud is a "best-in-class" bridge for companies that need to unify their Customer Experience (CX) and DevOps teams. While not a broad-market automation tool like Zapier, it wins on depth and reliability within the support ecosystem. Its ability to handle complex bi-directional syncing between Zendesk and Azure DevOps—including attachments and custom fields—makes it an essential tool for mid-to-large technology firms that cannot afford miscommunication between their support staff and engineering teams.
Pros & Cons
- It bridges the gap between customer support and development by keeping tickets and tasks connected in a clear and practical way.
- Makes it easy to connect Freshdesk tickets with Asana tasks and improves collaboration between our support and dev-ops teams
- The setup is straightforward, and once connected, tickets can be quickly linked to existing tasks
- The user interface (UI) feels a lo dated and needs to be improved
- Complex custom field mapping can sometimes require assistance from their support team.
Features
Key features
Enables agents to link multiple support tickets to a single existing developer issue to track the impact of a bug.
Passes conversation logs and file attachments between agents and developers to provide full context without switching apps.
Synchronizes specific data points (e.g., priority, version, custom dropdowns) between two different systems.
Allows support agents to create new bugs, tasks, or features in engineering tools directly from the support interface.
Changes made in a support ticket (like Zendesk) automatically update the corresponding developer task (like Jira) and vice versa.
Additional features
Securely links cloud support tools with firewalled, on-premise development servers.
Facilitates multi-language support by translating ticket content within the integration.
A utility to bulk-download all attachments from a ticket as a zip file.
Triggers alerts in Slack or Teams when specific integration events occur.
An AI bot trained on your help center to provide instant automated responses to customers.
Connects multiple DevOps organizations to a single support instance.
Automatically updates ticket status in Zendesk when a developer marks a task as "Done" in DevOps.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About IntegrateCloud
IntegrateCloud is a "best-in-class" bridge for companies that need to unify their Customer Experience (CX) and DevOps teams.
IntegrateCloud Details
IntegrateCloud's In-App Market Place
Does IntegrateCloud have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£)
Pros & Cons
- It bridges the gap between customer support and development by keeping tickets and tasks connected in a clear and practical way.
- Makes it easy to connect Freshdesk tickets with Asana tasks and improves collaboration between our support and dev-ops teams
- The setup is straightforward, and once connected, tickets can be quickly linked to existing tasks
- The user interface (UI) feels a lo dated and needs to be improved
- Complex custom field mapping can sometimes require assistance from their support team.
IntegrateCloud's Support Options
Email Address
support@integratecloud.comIntegrateCloud's Alternatives
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