About Intelligov
Intelligov is a governance software platform from Intelligov Software that provides tools for managing public sector governance. It includes features such as document management, workflow automation, and reporting tools to help organizations maintain compliance and transparency. The software supports collaboration among stakeholders, ensuring that relevant information is easily accessible and processes are simplified. Intelligov also offers customizable templates for reporting and compliance to meet specific organizational needs. Key capabilities: document management workflow automation reporting tools compliance tracking stakeholder collaboration Best for: government agencies and public sector organizations that need effective governance and compliance management solutions.
IntelliGov by IntelliGov Software is a government-focused administrative and governance management platform designed to streamline citizen engagement, automate service delivery, and support transparent decision-making. Its core purpose is to help municipalities, agencies, and public offices centralize requests, manage workflows, track compliance, and maintain accountability across departments. Key features typically include service request management, case routing, document control, meeting and agenda management, audit trails, and reporting dashboards tailored for public-sector oversight. The user interface is structured with clarity and accessibility in mind. Department staff work with a dashboard that organizes tasks, escalations, communications, and case files in an orderly manner, while navigation menus follow a logical hierarchy for quick movement between modules. A search-driven interface helps reduce time spent locating old records, and form layouts are designed to minimize data-entry friction. For citizens, the portal is straightforward, offering intuitive submission forms and clear status indicators. Functionally, IntelliGov provides robust workflow automation, configurable forms, document versioning, secure communication logs, and integrated task scheduling. Meeting management tools, including agenda preparation and action-item tracking, distinguish the system from more general municipal software platforms.
Pros & Cons
- +It is a specialized 311 CRM, perfectly tailored to the unique needs of local governments.
- +The custom service designer allows cities to quickly adapt the system to changing needs.
- +Mobile apps for both Android and iPhone make submitting service requests easy for citizens.
- +Comprehensive asset tracking provides valuable data for budgeting and optimizing service costs.
- +Automated workflow routing ensures citizen requests are addressed quickly by the right staff.
- −As a specialized CRM, it may lack flexibility or features needed for general business use.
- −Customizing services requires time and effort from government staff to set up initially.
- −The comprehensive feature set may be too complex for very small counties or departments.
- −Integrating the system with existing city databases might require significant IT resources.
- −Users must rely on the vendor's cloud service for system stability and data storage.
Features
Key features
- Feature-Rich 311 Call Center Software
- Provides comprehensive software specifically designed to handle and manage non-emergency service requests for city and county governments.
- Custom Service Design
- Allows users to create, design, and customize their own municipal services with unique input fields based on local needs.
- Seamless Mobile App Integration
- Service requests and information can be instantly published and accessed via custom Android and iPhone mobile applications.
- Comprehensive Workflow System
- Automatically routes service requests to the correct departments, individuals, or outside vendors based on predefined rules.
- Asset Utilization Tracking
- Enables the tracking of labor hours, equipment usage, and materials consumption directly against specific service requests.
- Cloud-Based Municipal CRM
- The entire system is a cloud-based CRM solution, making it accessible and easy to manage for local governments since 2008.
Additional features
- Call Center Support
- Features software capable of supporting both centralized and department-specific call center setups.
- Custom Service Creation
- Allows government staff to build, design, and customize specific service requests with unique required inputs.
- Instant Mobile Publishing
- Enables the immediate publication of new services or updates to the official custom mobile apps.
- Mobile Apps
- Provides dedicated, custom mobile applications for both Android and iPhone that connect seamlessly to the central system.
- Workflow Automation
- Automatically routes service requests to the correct internal or external party based on defined rules.
- Custom Alert Emails
- The workflow system includes the functionality to send tailored alert emails to relevant staff.
- Labor Hours Tracking
- Allows the system to record and track the time spent by labor against a service request.
- Equipment Usage Tracking
- Monitors and records the usage of specific equipment for each service request.
- Materials Consumption Tracking
- Enables the tracking of the materials used to fulfill a service request.
- Cloud-Based
- The entire platform operates in the cloud for accessibility and ease of maintenance.
Pricing
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About Intelligov
Intelligov is a governance software platform from Intelligov Software that provides tools for managing public sector governance. It includes features such as document management, workflow automation, and reporting tools to help organizations maintain compliance and transparency. The software supports collaboration among stakeholders, ensuring that relevant information is easily accessible and processes are simplified. Intelligov also offers customizable templates for reporting and compliance to meet specific organizational needs. Key capabilities: document management workflow automation reporting tools compliance tracking stakeholder collaboration Best for: government agencies and public sector organizations that need effective governance and compliance management solutions.
Intelligov Details
Intelligov's In-App Market Place
Does Intelligov have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CNY (¥), INR (₹), RUB (₽), BRL (R$)
Pros & Cons
- It is a specialized 311 CRM, perfectly tailored to the unique needs of local governments.
- The custom service designer allows cities to quickly adapt the system to changing needs.
- Mobile apps for both Android and iPhone make submitting service requests easy for citizens.
- Comprehensive asset tracking provides valuable data for budgeting and optimizing service costs.
- Automated workflow routing ensures citizen requests are addressed quickly by the right staff.
- As a specialized CRM, it may lack flexibility or features needed for general business use.
- Customizing services requires time and effort from government staff to set up initially.
- The comprehensive feature set may be too complex for very small counties or departments.
- Integrating the system with existing city databases might require significant IT resources.
- Users must rely on the vendor's cloud service for system stability and data storage.
Intelligov's Support Options
Email Address
sales@intelligovsoftware.comContact
410-953-0311Intelligov's Alternatives
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