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Intelligov

by Intelligov Software · Since 2008
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ActiveAvailable globallyCloud
Quick facts
VendorIntelligov Software
Year launched2008
StatusActive
Location10015 Old Columbia Rd Suite B-215 Columbia, Maryland 21046
Countries servedGlobal
Languages12
Integrations
Free tier
Free trial
Contact salesYES

About Intelligov

Intelligov is a governance software platform from Intelligov Software that provides tools for managing public sector governance. It includes features such as document management, workflow automation, and reporting tools to help organizations maintain compliance and transparency. The software supports collaboration among stakeholders, ensuring that relevant information is easily accessible and processes are simplified. Intelligov also offers customizable templates for reporting and compliance to meet specific organizational needs. Key capabilities: document management workflow automation reporting tools compliance tracking stakeholder collaboration Best for: government agencies and public sector organizations that need effective governance and compliance management solutions.

IntelliGov by IntelliGov Software is a government-focused administrative and governance management platform designed to streamline citizen engagement, automate service delivery, and support transparent decision-making. Its core purpose is to help municipalities, agencies, and public offices centralize requests, manage workflows, track compliance, and maintain accountability across departments. Key features typically include service request management, case routing, document control, meeting and agenda management, audit trails, and reporting dashboards tailored for public-sector oversight. The user interface is structured with clarity and accessibility in mind. Department staff work with a dashboard that organizes tasks, escalations, communications, and case files in an orderly manner, while navigation menus follow a logical hierarchy for quick movement between modules. A search-driven interface helps reduce time spent locating old records, and form layouts are designed to minimize data-entry friction. For citizens, the portal is straightforward, offering intuitive submission forms and clear status indicators. Functionally, IntelliGov provides robust workflow automation, configurable forms, document versioning, secure communication logs, and integrated task scheduling. Meeting management tools, including agenda preparation and action-item tracking, distinguish the system from more general municipal software platforms.

Pros & Cons

What users like
  • +It is a specialized 311 CRM, perfectly tailored to the unique needs of local governments.
  • +The custom service designer allows cities to quickly adapt the system to changing needs.
  • +Mobile apps for both Android and iPhone make submitting service requests easy for citizens.
  • +Comprehensive asset tracking provides valuable data for budgeting and optimizing service costs.
  • +Automated workflow routing ensures citizen requests are addressed quickly by the right staff.
What users flag
  • As a specialized CRM, it may lack flexibility or features needed for general business use.
  • Customizing services requires time and effort from government staff to set up initially.
  • The comprehensive feature set may be too complex for very small counties or departments.
  • Integrating the system with existing city databases might require significant IT resources.
  • Users must rely on the vendor's cloud service for system stability and data storage.

Features

Key features

Feature-Rich 311 Call Center Software
Provides comprehensive software specifically designed to handle and manage non-emergency service requests for city and county governments.
Custom Service Design
Allows users to create, design, and customize their own municipal services with unique input fields based on local needs.
Seamless Mobile App Integration
Service requests and information can be instantly published and accessed via custom Android and iPhone mobile applications.
Comprehensive Workflow System
Automatically routes service requests to the correct departments, individuals, or outside vendors based on predefined rules.
Asset Utilization Tracking
Enables the tracking of labor hours, equipment usage, and materials consumption directly against specific service requests.
Cloud-Based Municipal CRM
The entire system is a cloud-based CRM solution, making it accessible and easy to manage for local governments since 2008.

Additional features

Call Center Support
Features software capable of supporting both centralized and department-specific call center setups.
Custom Service Creation
Allows government staff to build, design, and customize specific service requests with unique required inputs.
Instant Mobile Publishing
Enables the immediate publication of new services or updates to the official custom mobile apps.
Mobile Apps
Provides dedicated, custom mobile applications for both Android and iPhone that connect seamlessly to the central system.
Workflow Automation
Automatically routes service requests to the correct internal or external party based on defined rules.
Custom Alert Emails
The workflow system includes the functionality to send tailored alert emails to relevant staff.
Labor Hours Tracking
Allows the system to record and track the time spent by labor against a service request.
Equipment Usage Tracking
Monitors and records the usage of specific equipment for each service request.
Materials Consumption Tracking
Enables the tracking of the materials used to fulfill a service request.
Cloud-Based
The entire platform operates in the cloud for accessibility and ease of maintenance.

Pricing

Free trial
Free version
Request a quote
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Countries & Languages

Global
Countries served
12
Interface languages
10
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianPortugueseDutchRussianChineseJapaneseKoreanArabic.

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇯🇵JPY🇦🇺AUD🇨🇦CAD🇨🇳CNY🇮🇳INR🇷🇺RUB🇧🇷BRL

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