IntelliShop logo

IntelliShop

by NCR Corporation · Since 1999
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ActiveAvailable globallyCloud
Quick facts
VendorNCR Corporation
Year launched1999
StatusActive
Location2025 Michael Owens Way, Perrysburg, OH 43551
Countries servedGlobal
Languages15
IntegrationsN/A
Free tierN/A
Free trialN/A
Contact salesYES

About IntelliShop

IntelliShop is a customer use management platform from NCR Corporation that helps businesses understand and improve their customer interactions. It combines mystery shopping, customer feedback analysis, and competitive benchmarking so users can gain insights into customer satisfaction metrics. This platform enables businesses to measure performance across various touchpoints and adjust strategies based on real-time data. IntelliShop offers detailed reporting features to identify trends and areas for improvement, making it easier for companies to improve their service delivery. Key capabilities: mystery shopping customer feedback collection competitive analysis detailed reporting trend identification Best for: retail and service businesses that need to measure and improve customer use.

IntelliShop is a powerful platform for businesses looking to enhance customer experience (CX) and maintain brand compliance. It provides a comprehensive suite of tools to monitor, evaluate, and improve CX across various channels, helping organizations drive customer satisfaction, loyalty, and revenue. With a particular focus on omnichannel CX data and actionable insights, IntelliShop allows businesses to track customer interactions and measure their impact through its proprietary ROI software. This unique software translates CX efforts into measurable financial gains, emphasizing the platform’s commitment to delivering a significant return on investment. Its wide range of offerings includes mystery shopping, compliance audits, and online review management, creating a robust framework for brands to monitor and optimize their customer experience effectively. The platform’s user interface is designed for ease of navigation and data accessibility. IntelliShop’s dashboard centralizes CX insights, audit results, and ROI metrics, giving users a clear view of customer satisfaction and compliance performance at a glance.

Pros & Cons

Pros
  • Extensive CX and compliance tools
  • data-driven insights, guaranteed ROI
  • customizable plans, strong support resources.
Cons
  • No in-app marketplace, limited integrations listed, specific pricing unavailable.

Features

Key features

Customer Experience Evaluation – Tracks and evaluates customer satisfaction across all omnichannel interactions to improve CX and foster loyalty.
Compliance Audits – Conducts audits to ensure adherence to brand standards, with loss prevention measures.
Online Review Management – Monitors and analyzes online reviews to turn customer feedback into actionable insights.
Proprietary ROI Software – Measures and guarantees ROI by linking CX improvements to financial performance.
Customizable Strategic Plans – Develops ongoing CX and compliance plans aligned with business objectives.

Additional features

Comprehensive CX Reporting – Provides detailed reports on customer satisfaction metrics across channels.
Real-Time Feedback Tracking – Allows immediate insights into customer interactions for proactive adjustments.
Mystery Shopping Program – Conducts anonymous evaluations to gauge the customer experience.
Detailed Merchandise Audits – Ensures compliance with product presentation and merchandising standards.
Survey Program – Collects in-depth customer feedback to refine business strategies.

Pricing

Free trial
Free version
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Countries & Languages

Global
Countries served
15
Interface languages
10
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianPortugueseDutchDanishSwedishNorwegianFinnishRussianChineseJapaneseKorean

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY🇮🇳INR🇨🇳CNY🇷🇺RUB🇲🇽MXN

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