Intergraph Computer-Aided Dispatch

Intergraph Computer-Aided Dispatch (I/CAD), developed by Hexagon AB, is a comprehensive incident management platform that enables emergency response organizations to manage calls, dispatch resources, and coordinate field operations efficiently. It integrates call-taking, dispatch management, intelligent mapping, communications, reporting, and system integration into a unified platform. The software provides a common operating picture, allowing agencies to visualize incidents, monitor responder locations, and coordinate responses effectively. I/CAD supports flexible deployment models, including single agencies, multi-agency communications centers, and regional or shared service environments. Its commercial off-the-shelf architecture reduces implementation complexity while ensuring interoperability with existing systems. The platform also supports customizable workflows, business rules, and integrations to match operational requirements. With scalability and high reliability, it ensures continuity of mission-critical operations. Advanced reporting and analytics capabilities help agencies improve performance, identify trends, and optimize resource allocation.