About ISI-COM
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ISI-COM, a contact center software solution now under the Interactiv Group, is designed to enhance enterprise-level customer interactions through multi-channel communication and computer telephony integration (CTI). As a long-standing provider in the CTI space, ISI-COM has established itself as a solution focused on seamlessly integrating telephony with business operations, allowing organizations to optimize customer service efficiency. While details regarding its full feature set remain limited, its core purpose appears to be providing enterprises with scalable communication tools that support cloud-based deployment. The acquisition by Interactiv Group suggests a strategic shift towards modern cloud solutions, aligning with industry trends that prioritize flexibility and accessibility in contact center management. The user interface of ISI-COM is not extensively documented, making it difficult to fully assess its usability and design. Given its nature as a multi-channel contact center solution, it likely features a centralized dashboard that enables agents to manage customer interactions across various platforms, including voice, email, and possibly chat or social media.
Pros & Cons
- +Comprehensive Tools: Offers versatile communication methods like bulk SMS, robocalls, predictive dialing, and email campaigns.
- +Sector-Specific Use Cases: Provides tailored solutions for industries such as healthcare, municipalities, automotive, and financial services.
- +Interactive Messaging: Enables dynamic SMS responses with personalized content, improving debtor management and customer engagement.
- +Efficient Debt Collection: Supports mass SMS for collections with user validation and automated reminders, increasing recovery rates.
- +Data Security: Allows businesses to safeguard their databases while managing high-volume SMS or email campaigns.
- −Limited Omni-Channel Features: Focuses primarily on SMS, robocalls, and emails, lacking broader integration with apps or advanced CRM tools.
- −Dependence on Communication Channels: Relies heavily on mobile and landline networks, which might limit functionality in less connected regions.
Features
Key features
- Multichannel Contact Center Management
- ISI-COM is described as a publisher of "reference software for managing Multichannel Contact Centers," implying that it handles various communication channels.
- Multi-tenant contact centers
- the acquisition information indicates that the group that acquired ISI-COM, has a subsidiary that specializes in Multi-tenant contact centers, and that ISI-COM's product completes the portfolio of offers.
- Computer Telephony Coupling (CTI)
- ISI-COM is stated to be a pioneer in implementing CTI solutions, which suggests integration between computer systems and telephone networks.
- Cloud-Oriented Solutions
- The company's future development is described as "resolutely oriented towards the Cloud," indicating a focus on cloud-based services.
Additional features
- Multichannel Contact Center Management
- ISI-COM is described as a publisher of "reference software for managing Multichannel Contact Centers," implying that it handles various communication channels.
- Multi-tenant contact centers
- the acquisition information indicates that the group that acquired ISI-COM, has a subsidiary that specializes in Multi-tenant contact centers, and that ISI-COM's product completes the portfolio of offers.
- Computer Telephony Coupling (CTI)
- ISI-COM is stated to be a pioneer in implementing CTI solutions, which suggests integration between computer systems and telephone networks.
- Cloud-Oriented Solutions
- The company's future development is described as "resolutely oriented towards the Cloud," indicating a focus on cloud-based services.
- Inbound Call Handling
- As a contact center software, it would inherently manage inbound calls.
- Call Routing
- CTI often involves intelligent call routing based on various criteria.
- Agent Management
- Contact center software typically includes tools for managing agent availability and performance.
- Reporting and Analytics
- Contact centers require reporting on call volumes, agent performance, and other metrics.
- CRM Integration (Implied)
- CTI solutions often integrate with CRM systems to provide agents with customer information.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About ISI-COM
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ISI-COM Details
ISI-COM's In-App Market Place
Does ISI-COM have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NZD (NZ$), KRW (₩), INR (₹), RUB (₽), ZAR (R), BRL (R$)
Pros & Cons
- Comprehensive Tools: Offers versatile communication methods like bulk SMS, robocalls, predictive dialing, and email campaigns.
- Sector-Specific Use Cases: Provides tailored solutions for industries such as healthcare, municipalities, automotive, and financial services.
- Interactive Messaging: Enables dynamic SMS responses with personalized content, improving debtor management and customer engagement.
- Efficient Debt Collection: Supports mass SMS for collections with user validation and automated reminders, increasing recovery rates.
- Data Security: Allows businesses to safeguard their databases while managing high-volume SMS or email campaigns.
- Limited Omni-Channel Features: Focuses primarily on SMS, robocalls, and emails, lacking broader integration with apps or advanced CRM tools.
- Dependence on Communication Channels: Relies heavily on mobile and landline networks, which might limit functionality in less connected regions.
ISI-COM's Support Options
Email Address
contact@isi-com.comContact
09 74 14 10 10Documentation
https://www.isi-com.com/ressources/documentation/ISI-COM's Alternatives
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