About ITC Cloud
ITC Cloud is a cloud-based phone system software from In-Telecom that specializes in providing VoIP phone services for businesses. It includes features such as technology partnership support, access to security management tools, and comprehensive client assistance, so businesses can effectively manage their communication needs. With over 5,000 clients, In-Telecom helps organizations improve their technology and tackle business challenges. This solution is designed to provide reliable communication solutions and includes access control and security management as essential components. Key capabilities: VoIP phone service technology partnership security management client support business improvement strategies Best for: businesses that need reliable communication solutions and comprehensive technology support.
ITC Cloud by In-Telecom is a unified communications software solution designed to streamline business communication by integrating voice, video, messaging, and collaboration tools into one platform. Its primary purpose is to enhance connectivity and reduce the need for multiple communication tools, making it ideal for remote and hybrid work environments. Key features include real-time presence, integration with CRM and project management tools, and seamless management of calls, video conferences, and team messaging. The user interface of ITC Cloud is user-friendly and intuitive, allowing employees to access communication features from any device. The interface is designed with a clean and modern look, featuring drag-and-drop functionality, @mentions, and real-time notifications. Navigation is straightforward, with easily accessible menus and icons, making it easy for users to find and use the features they need. ITC Cloud offers a range of functionalities and features that set it apart from its competitors. These include collaboration tools like screen sharing, document management, task management, and video conferencing. The software also provides communication management features such as call recording, cloud PBX, and softphone capabilities.
Pros & Cons
- +1. Dedicated Business Line: Provides a separate business phone number for calls and texts, keeping personal and professional communication separate.
- +2. Mobile App Accessibility: Allows users to access their business line and communication tools from anywhere via a mobile app.
- +3. Unified Communications: Offers a unified platform for various communication methods (phone, text, potentially more).
- +4. Improved Efficiency and Workflow: Enables users to work from different devices (desk phone, cell phone, computer), improving flexibility and efficiency.
- +5. Secure Communications: Emphasizes secure and unified communications.
- +6. Good Customer Support: Users praise the customer support as being helpful and responsive.
- +7. Intuitive Design (One User): One user specifically mentioned the intuitive design.
- −1. Poor Call Quality: Several users reported inconsistent and unreliable call quality, with frequent dropped calls and difficulty hearing the other party.
- −2. Complicated User Interface (One User): One user found the user interface complicated to navigate.
- −3. Undocumented Features (One User): Some features are apparently not properly documented, making them difficult to use.
- −4. Technical Issues: Technical issues were reported that slowed down workflows and caused frustration.
Features
Key features
- 1. Unified Communications Platform
- ITC Cloud provides a complete suite of communication tools, integrating various channels like VoIP, contact center, and other services into a single platform. This simplifies communication management and improves collaboration.
- 2. VoIP Business Phone Service
- Enables businesses to make and receive calls over the internet, allowing for greater flexibility and mobility.
- 3. Cloud Contact Center
- Offers advanced customer service tools, including call recording, real-time metrics, and reporting, to enhance customer support experiences.
- 4. POTS Line Replacement
- Allows businesses to replace traditional phone lines with cloud-based solutions, reducing costs and simplifying infrastructure.
- 5. 24/7/365 Expert Support
- In-Telecom provides continuous support from their expert team, ensuring businesses can resolve issues quickly and minimize downtime.
- 6. Customized Solutions
- The company emphasizes customizing solutions to meet specific business needs, ensuring a tailored approach to communication challenges.
Additional features
- 1. VoIP Business Phone Service
- Provides phone services over the internet, enabling remote work and flexible communication.
- 2. Cloud Contact Center
- Offers tools for managing customer interactions, including call recording, real-time metrics, and reporting.
- 3. POTS Line Replacement
- Replaces traditional phone lines with cloud-based alternatives for cost savings and simplified infrastructure.
- 4. SIP Trunking
- Unifies communication infrastructure and allows for quick and affordable scaling of communication capacity.
- 5. Avaya Maintenance & Support
- Provides support and maintenance for Avaya phone systems.
- 6. Managed Cybersecurity
- Offers cybersecurity services to protect business data and systems.
- 7. Cybersecurity Risk Assessment Services
- Assesses potential cybersecurity risks and vulnerabilities.
- 8. Safeguards Compliance
- Helps businesses comply with relevant security regulations.
- 9. Managed IT Services
- Provides comprehensive IT management and support.
- 10. Co-Managed IT Services
- Offers collaborative IT management solutions, working alongside existing IT teams.
- 11. Network Management & Monitoring
- Monitors and manages network infrastructure to ensure optimal performance.
- 12. Remote IT Support
- Provides remote technical support to resolve IT issues quickly.
- 13. Cloud Video Surveillance
- Offers cloud-based video surveillance solutions for security monitoring.
- 14. Access Control
- Provides systems for controlling physical access to buildings and areas.
- 15. Weapons Detection Systems
- Offers technology for detecting weapons at entry points.
- 16. Fiber Internet
- Provides high-speed fiber internet connectivity.
- 17. Business in a Box
- (Mentioned but not explained) Likely a bundled solution for small businesses needing a full suite of communication and IT services.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About ITC Cloud
ITC Cloud is a cloud-based phone system software from In-Telecom that specializes in providing VoIP phone services for businesses. It includes features such as technology partnership support, access to security management tools, and comprehensive client assistance, so businesses can effectively manage their communication needs. With over 5,000 clients, In-Telecom helps organizations improve their technology and tackle business challenges. This solution is designed to provide reliable communication solutions and includes access control and security management as essential components. Key capabilities: VoIP phone service technology partnership security management client support business improvement strategies Best for: businesses that need reliable communication solutions and comprehensive technology support.
ITC Cloud Details
ITC Cloud's In-App Market Place
Does ITC Cloud have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
Usd ($), Eur (€)
Pros & Cons
- 1. Dedicated Business Line: Provides a separate business phone number for calls and texts, keeping personal and professional communication separate.
- 2. Mobile App Accessibility: Allows users to access their business line and communication tools from anywhere via a mobile app.
- 3. Unified Communications: Offers a unified platform for various communication methods (phone, text, potentially more).
- 4. Improved Efficiency and Workflow: Enables users to work from different devices (desk phone, cell phone, computer), improving flexibility and efficiency.
- 5. Secure Communications: Emphasizes secure and unified communications.
- 6. Good Customer Support: Users praise the customer support as being helpful and responsive.
- 7. Intuitive Design (One User): One user specifically mentioned the intuitive design.
- 1. Poor Call Quality: Several users reported inconsistent and unreliable call quality, with frequent dropped calls and difficulty hearing the other party.
- 2. Complicated User Interface (One User): One user found the user interface complicated to navigate.
- 3. Undocumented Features (One User): Some features are apparently not properly documented, making them difficult to use.
- 4. Technical Issues: Technical issues were reported that slowed down workflows and caused frustration.
ITC Cloud's Support Options
Contact
888-470-0614ITC Cloud's Alternatives
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