About iVision Plus
[API Error: HTTPSConnectionPool(host='api.openai.com', port=44]
iVision Plus, also known as iVision Wallboards by NovelVox, is a digital signage solution engineered specifically for contact centers. Its core value lies in transforming routine performance dashboards into dynamic, interactive experiences that motivate agents and empower supervisors through real-time data visibility. Designed with operational excellence in mind, the software offers a 360° data visualization engine, gamified wallboard templates, a smart notification system, and no-code customization tools. This makes it a highly functional and adaptive tool for companies aiming to boost agent productivity, reduce average handling time (AHT), and improve first call resolution (FCR). Unlike many generic digital signage platforms, iVision Plus focuses exclusively on internal communication and operational efficiency, not on external marketing or advertising. One of the standout features of iVision Plus is its gamified wallboard design. Rather than simply displaying static metrics, it turns performance tracking into a competitive and engaging experience that actively drives on-the-job learning. This gamification strategy helps boost morale and encourages agents to strive for excellence.
Pros & Cons
- +Comprehensive CX Suite: Offers a full range of tools—Agent Accelerator, CTI Connectors, Chatbots, Help Desk, and Wallboards.
- +Extensive Integrations: Supports leading platforms like Salesforce, Epic, Cerner, Microsoft Dynamics, Zendesk, and more.
- +Powerful Wallboards: Real-time data visualization, gamification, and interactive designs to enhance agent performance.
- +Scalable Deployment: Both serverless cloud and on-premise options available.
- +No-Code Customization: Drag-and-drop interface for easy wallboard and dashboard customization.
- +Industry Focused Solutions: Tailored offerings for banking, healthcare, telecom, retail, etc.
- +Omnichannel Coverage: Includes webchat, in-app, social, voice, video, co-browse, and AI/NLP capabilities.
- +Strong Support: 24/7 support, dedicated Customer Success Manager, and training portal.
- −High Feature Density: Broad capabilities may create a steep learning curve for smaller teams.
- −Marketing-Heavy Content: Lots of promotional language—less clarity on pricing, user feedback, and implementation challenges.
- −Complex Setup for SMEs: The enterprise-grade features and integrations may be more suitable for large-scale deployments.
Features
Key features
- Real-time 360° Data Visualization
- Provides a comprehensive, real-time overview of contact center performance with graphical displays.
- BI-enabled Smart Monitoring
- Turns data into actionable insights through drill-down capabilities and parameterized reports for effective analysis.
- Gamified Wallboard Designs
- Motivates agents and promotes on-the-job learning through engaging, game-like performance displays.
- Smart Notification Engine
- Manages threshold violations with real-time audio/video alerts sent via various communication channels (MS Teams, Email, SMS).
- No-Code Drag-and-Drop Customization
- Allows users to easily create or modify unique wallboard templates without any coding or developer support.
- Visual Seat Plans
- Empowers supervisors to visually monitor agent statuses and performance across the entire contact center layout.
Additional features
- Contact Center Wallboard Software
- Provides a digital display solution for contact center performance.
- Interactive Digital Experiences
- Offers engaging and dynamic visual presentations of data.
- Real-time 360° Monitoring
- Provides a comprehensive overview of contact center performance in real-time.
- Enhancing Customer Relationships
- Tools aimed at improving customer interactions.
- Agent Performance Enhancement
- Features designed to boost agent productivity and effectiveness.
- 360-degree Data Visualization
- Presents data visually for complete insights into performance.
- NextGen Real-time & Historical Reporting
- Offers advanced reporting capabilities for both current and past data.
- BI-enabled Smart Monitoring
- Integrates business intelligence tools for insightful data analysis and monitoring.
- Drill Down Data Fields
- Allows users to explore data in greater detail.
- Parameterized Reports
- Enables customizable reports based on specific parameters.
- Gamified Wallboard Designs
- Incorporates game-like elements to motivate agents and facilitate learning.
- Interactive Designs
- Features intuitive, visually impressive, and mobile-friendly wallboard designs.
- 50+ Ready-to-Use Design Templates
- Provides a variety of pre-built templates for quick setup.
- Smart Notification Engine
- Manages and delivers alerts for performance threshold violations.
- Real-time Audio/Video Alerts
- Provides instant auditory and visual notifications.
- Notify Teams (MS Teams, Email, SMS)
- Sends alerts to teams through various communication platforms.
- Intuitive Digital Signage
- Displays real-time information to all internal employees for improved efficiency.
- Visual Seat Plans
- Offers a visual representation of the contact center layout, showing agent statuses.
- Track Agents' Statuses
- Allows supervisors to monitor if agents are offline, waiting, or on-call.
- Seamless Customization
- Enables easy personalization of wallboard templates.
- No-Code, Drag-and-Drop Designer Studio
- Facilitates template creation and customization without coding knowledge.
- Out-of-Box Integration
- Connects with contact center systems, CRMs, and other business applications to display unified KPIs.
- Easy to Install
- Simple setup process.
- Easy to Configure
- Straightforward configuration of settings.
- Easy to Manage
- User-friendly for ongoing administration.
- Interactive Visual Communication Tool
- Serves as a tool for dynamic communication of performance data.
- Reduce AHT (Average Handling Time)
- Aims to decrease the time agents spend on calls.
- Enhance FCR (First Contact Resolution)
- Helps improve the resolution of issues on the first call.
- Serverless Cloud Deployment
- Offers a cloud-based setup for faster installation.
- Secure On-Prem Deployment
- Provides an option for on-premise installation for enhanced security.
- No Coding/Developer Support Required
- Can be configured and managed by non-developers.
- Advanced Features for Improved Productivity
- Includes tools for supervisors to monitor and set goals.
- Extensive Support
- Provides comprehensive customer assistance.
- 24/7 Support
- Availability of support around the clock.
- Dedicated Customer Success Manager
- Offers personalized support and guidance.
- Training Portal
- Provides resources for learning how to use the software.
- Integration with Third-Party Applications
- Connects with a wide range of external systems.
- Supports Various Third-Party Integrations
- Explicitly lists integrations with Active Directory, BMC AMI Cost Management, Calabrio Call Recording, Cerner Ambulatory, Sugar Connect, Microsoft Dynamics 365, EpicCare EMR, etc.
- Unified View of KPIs and Metrics
- Displays key performance indicators from various sources in one place.
- Impacts Agent Performance, Productivity, and Efficiency
- Designed to improve these aspects of agent work.
- Helps Meet Customers’ Expectations Proactively
- Enables contact centers to respond to customer needs more effectively.
- Helps Continually Improve Customer Service
- Supports ongoing enhancements to service quality.
Pricing
Countries & Languages
Interface languages
Billing currencies
No reviews yet
Be the first to drop a review
Alternatives to iVision Plus
Bulbon One
Bulbon One is a menu signage automation software from Bulbon that provides businesses with an…
RightPlayer
RightPlayer is a media player software from RightCom that supports a wide range of video…
HDOCTO TV
HDOCTO TV is a medical practice management software from Hdocto that simplifies the management of…
About iVision Plus
[API Error: HTTPSConnectionPool(host='api.openai.com', port=44]
iVision Plus Details
iVision Plus's In-App Market Place
Does iVision Plus have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NZD (NZ$), INR (₹), SGD (S$), HKD (HK$), NOK (kr), KRW (₩), TRY (₺), RUB (₽), BRL (R$), ZAR (R), MXN (Mex$), PLN (zł), THB (฿), IDR (Rp), HUF (Ft), CZK (Kč), AED (د.إ), SAR (﷼), CLP (CLP$)
Pros & Cons
- Comprehensive CX Suite: Offers a full range of tools—Agent Accelerator, CTI Connectors, Chatbots, Help Desk, and Wallboards.
- Extensive Integrations: Supports leading platforms like Salesforce, Epic, Cerner, Microsoft Dynamics, Zendesk, and more.
- Powerful Wallboards: Real-time data visualization, gamification, and interactive designs to enhance agent performance.
- Scalable Deployment: Both serverless cloud and on-premise options available.
- No-Code Customization: Drag-and-drop interface for easy wallboard and dashboard customization.
- Industry Focused Solutions: Tailored offerings for banking, healthcare, telecom, retail, etc.
- Omnichannel Coverage: Includes webchat, in-app, social, voice, video, co-browse, and AI/NLP capabilities.
- Strong Support: 24/7 support, dedicated Customer Success Manager, and training portal.
- High Feature Density: Broad capabilities may create a steep learning curve for smaller teams.
- Marketing-Heavy Content: Lots of promotional language—less clarity on pricing, user feedback, and implementation challenges.
- Complex Setup for SMEs: The enterprise-grade features and integrations may be more suitable for large-scale deployments.
iVision Plus's Support Options
Email Address
marketing@novelvox.comContact
+1 928 864 5100iVision Plus's Alternatives
Bulbon One
Bulbon One is a menu signage automation software from Bulbon that provides businesses with an…
RightPlayer
RightPlayer is a media player software from RightCom that supports a wide range of video…
HDOCTO TV
HDOCTO TV is a medical practice management software from Hdocto that simplifies the management of…
