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iVision Plus

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Software Status:Active

About iVision Plus

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iVision Plus Details

Vendor
NovelVox
Year Launched
2008
Location
Roswell, Georgia
Deployment
cloud
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Japanese, Chinese
Users
Contact Center Agents, Contact Center Supervisors, Operations Managers, Quality Assurance Specialists, Workforce Management Analysts, IT Administrators, Customer Experience Managers, Team Leads, Business Analysts
Industries Served
Banking & Finance, Credit Unions, Healthcare, Insurance, Government, Telecommunications, Retail, Education, Utilities, Travel & Hospitality
Tags
Digital Signage, iVision Plus

iVision Plus's In-App Market Place

Does iVision Plus have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NZD (NZ$), INR (₹), SGD (S$), HKD (HK$), NOK (kr), KRW (₩), TRY (₺), RUB (₽), BRL (R$), ZAR (R), MXN (Mex$), PLN (zł), THB (฿), IDR (Rp), HUF (Ft), CZK (Kč), AED (د.إ), SAR (﷼), CLP (CLP$)

Pros & Cons

  • Comprehensive CX Suite: Offers a full range of tools—Agent Accelerator, CTI Connectors, Chatbots, Help Desk, and Wallboards.
  • Extensive Integrations: Supports leading platforms like Salesforce, Epic, Cerner, Microsoft Dynamics, Zendesk, and more.
  • Powerful Wallboards: Real-time data visualization, gamification, and interactive designs to enhance agent performance.
  • Scalable Deployment: Both serverless cloud and on-premise options available.
  • No-Code Customization: Drag-and-drop interface for easy wallboard and dashboard customization.
  • Industry Focused Solutions: Tailored offerings for banking, healthcare, telecom, retail, etc.
  • Omnichannel Coverage: Includes webchat, in-app, social, voice, video, co-browse, and AI/NLP capabilities.
  • Strong Support: 24/7 support, dedicated Customer Success Manager, and training portal.
  • High Feature Density: Broad capabilities may create a steep learning curve for smaller teams.
  • Marketing-Heavy Content: Lots of promotional language—less clarity on pricing, user feedback, and implementation challenges.
  • Complex Setup for SMEs: The enterprise-grade features and integrations may be more suitable for large-scale deployments.

iVision Plus's Support Options

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