About iVision Plus
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iVision Plus, also known as iVision Wallboards by NovelVox, is a digital signage solution engineered specifically for contact centers. Its core value lies in transforming routine performance dashboards into dynamic, interactive experiences that motivate agents and empower supervisors through real-time data visibility. Designed with operational excellence in mind, the software offers a 360° data visualization engine, gamified wallboard templates, a smart notification system, and no-code customization tools. This makes it a highly functional and adaptive tool for companies aiming to boost agent productivity, reduce average handling time (AHT), and improve first call resolution (FCR). Unlike many generic digital signage platforms, iVision Plus focuses exclusively on internal communication and operational efficiency, not on external marketing or advertising. One of the standout features of iVision Plus is its gamified wallboard design. Rather than simply displaying static metrics, it turns performance tracking into a competitive and engaging experience that actively drives on-the-job learning. This gamification strategy helps boost morale and encourages agents to strive for excellence.
Pros & Cons
- Comprehensive CX Suite: Offers a full range of tools—Agent Accelerator, CTI Connectors, Chatbots, Help Desk, and Wallboards.
- Extensive Integrations: Supports leading platforms like Salesforce, Epic, Cerner, Microsoft Dynamics, Zendesk, and more.
- Powerful Wallboards: Real-time data visualization, gamification, and interactive designs to enhance agent performance.
- Scalable Deployment: Both serverless cloud and on-premise options available.
- No-Code Customization: Drag-and-drop interface for easy wallboard and dashboard customization.
- Industry Focused Solutions: Tailored offerings for banking, healthcare, telecom, retail, etc.
- Omnichannel Coverage: Includes webchat, in-app, social, voice, video, co-browse, and AI/NLP capabilities.
- Strong Support: 24/7 support, dedicated Customer Success Manager, and training portal.
- High Feature Density: Broad capabilities may create a steep learning curve for smaller teams.
- Marketing-Heavy Content: Lots of promotional language—less clarity on pricing, user feedback, and implementation challenges.
- Complex Setup for SMEs: The enterprise-grade features and integrations may be more suitable for large-scale deployments.
Features
Key features
Provides a comprehensive, real-time overview of contact center performance with graphical displays.
Turns data into actionable insights through drill-down capabilities and parameterized reports for effective analysis.
Motivates agents and promotes on-the-job learning through engaging, game-like performance displays.
Manages threshold violations with real-time audio/video alerts sent via various communication channels (MS Teams, Email, SMS).
Allows users to easily create or modify unique wallboard templates without any coding or developer support.
Empowers supervisors to visually monitor agent statuses and performance across the entire contact center layout.
Additional features
Provides a digital display solution for contact center performance.
Offers engaging and dynamic visual presentations of data.
Provides a comprehensive overview of contact center performance in real-time.
Tools aimed at improving customer interactions.
Features designed to boost agent productivity and effectiveness.
Presents data visually for complete insights into performance.
Offers advanced reporting capabilities for both current and past data.
Integrates business intelligence tools for insightful data analysis and monitoring.
Allows users to explore data in greater detail.
Enables customizable reports based on specific parameters.
Incorporates game-like elements to motivate agents and facilitate learning.
Features intuitive, visually impressive, and mobile-friendly wallboard designs.
Provides a variety of pre-built templates for quick setup.
Manages and delivers alerts for performance threshold violations.
Provides instant auditory and visual notifications.
Sends alerts to teams through various communication platforms.
Displays real-time information to all internal employees for improved efficiency.
Offers a visual representation of the contact center layout, showing agent statuses.
Allows supervisors to monitor if agents are offline, waiting, or on-call.
Enables easy personalization of wallboard templates.
Facilitates template creation and customization without coding knowledge.
Connects with contact center systems, CRMs, and other business applications to display unified KPIs.
Simple setup process.
Straightforward configuration of settings.
User-friendly for ongoing administration.
Serves as a tool for dynamic communication of performance data.
Aims to decrease the time agents spend on calls.
Helps improve the resolution of issues on the first call.
Offers a cloud-based setup for faster installation.
Provides an option for on-premise installation for enhanced security.
Can be configured and managed by non-developers.
Includes tools for supervisors to monitor and set goals.
Provides comprehensive customer assistance.
Availability of support around the clock.
Offers personalized support and guidance.
Provides resources for learning how to use the software.
Connects with a wide range of external systems.
Explicitly lists integrations with Active Directory, BMC AMI Cost Management, Calabrio Call Recording, Cerner Ambulatory, Sugar Connect, Microsoft Dynamics 365, EpicCare EMR, etc.
Displays key performance indicators from various sources in one place.
Designed to improve these aspects of agent work.
Enables contact centers to respond to customer needs more effectively.
Supports ongoing enhancements to service quality.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About iVision Plus
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iVision Plus Details
iVision Plus's In-App Market Place
Does iVision Plus have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NZD (NZ$), INR (₹), SGD (S$), HKD (HK$), NOK (kr), KRW (₩), TRY (₺), RUB (₽), BRL (R$), ZAR (R), MXN (Mex$), PLN (zł), THB (฿), IDR (Rp), HUF (Ft), CZK (Kč), AED (د.إ), SAR (﷼), CLP (CLP$)
Pros & Cons
- Comprehensive CX Suite: Offers a full range of tools—Agent Accelerator, CTI Connectors, Chatbots, Help Desk, and Wallboards.
- Extensive Integrations: Supports leading platforms like Salesforce, Epic, Cerner, Microsoft Dynamics, Zendesk, and more.
- Powerful Wallboards: Real-time data visualization, gamification, and interactive designs to enhance agent performance.
- Scalable Deployment: Both serverless cloud and on-premise options available.
- No-Code Customization: Drag-and-drop interface for easy wallboard and dashboard customization.
- Industry Focused Solutions: Tailored offerings for banking, healthcare, telecom, retail, etc.
- Omnichannel Coverage: Includes webchat, in-app, social, voice, video, co-browse, and AI/NLP capabilities.
- Strong Support: 24/7 support, dedicated Customer Success Manager, and training portal.
- High Feature Density: Broad capabilities may create a steep learning curve for smaller teams.
- Marketing-Heavy Content: Lots of promotional language—less clarity on pricing, user feedback, and implementation challenges.
- Complex Setup for SMEs: The enterprise-grade features and integrations may be more suitable for large-scale deployments.
iVision Plus's Support Options
Email Address
marketing@novelvox.comContact
+1 928 864 5100iVision Plus's Alternatives
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