About Ivy.ai
Ivy.ai is a generative AI chatbot platform designed for higher education, healthcare, and government sectors. It helps organizations automate responses to user inquiries, reducing the workload on staff. The platform uses an AI web crawler to stay updated with the organization's content and offers features like a no-code flow builder, live chat, and integrations with various business systems.
Ivy.ai provides a generative AI chatbot platform, IvyQuantum, primarily targeting the higher education, healthcare, and government sectors. The platform is designed to reduce staff workload by automating responses to common inquiries. A key feature is its ability to be powered exclusively by an organization's own content, which it keeps current using an AI Web Crawler. This ensures that the chatbot provides accurate and institution-specific answers. The platform includes a no-code, drag-and-drop FlowBuilder for creating custom conversation paths, and supports omnichannel deployment across web, SMS, voice, and telephony. It also offers enterprise live chat with smart agent handoffs and analytics. Pricing is quote-based and tailored to factors like the number of students in an educational institution. The platform supports over 100 languages and integrates with systems like Salesforce, HubSpot, and calendar applications.
Pros & Cons
- Specializes in serving the higher education, healthcare, and government sectors with tailored solutions.
- Generative AI is powered by the organization's own content, ensuring responses are accurate and brand-aligned.
- Offers omnichannel support, enabling engagement across web, SMS, voice assistants, and telephony.
- Includes a no-code flow builder, empowering non-technical users to create complex conversational experiences.
- Pricing is not publicly available and requires contacting sales for a custom quote.
- The company has merged with Ocelot and Gravyty, which may lead to changes in the product or branding.
Features
Key features
A generative AI chatbot that is powered exclusively by an organization's own content to provide personalized and reliable responses.
Automatically crawls and syncs with an organization's website to keep the chatbot's knowledge base up-to-date with the latest information.
A visual, drag-and-drop interface that allows users to construct predefined conversation sequences and custom forms without writing any code.
Provides advanced live agent chat functionality, including smart handoffs from bot to human, canned responses, and agent performance analytics.
Connects with CRMs, ERPs, and other systems to fetch data and automate workflows, offering a personalized experience for end-users.
Additional features
Delivers chatbot conversations in over 100 languages through integration with Google Translate.
Engages users across various channels including SMS, IVR, email, Facebook Messenger, and voice assistants like Amazon Alexa.
Allows users to book appointments directly into Google Calendar or Office365 Calendar through the chatbot interface.
Seamlessly integrates with CRM platforms like Salesforce and HubSpot to automatically register prospect details from chat interactions.
Offers reporting dashboards to measure chatbot performance, analyze conversation trends, and identify knowledge gaps.
Ensures secure access to confidential data for personalized and authenticated user interactions.
A feature for bulk editing and replacing content within the chatbot's knowledge base.
Adheres to compliance standards and provides a VPAT (Voluntary Product Accessibility Template).
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Ivy.ai
Ivy.ai is a generative AI chatbot platform designed for higher education, healthcare, and government sectors. It helps organizations automate responses to user inquiries, reducing the workload on staff. The platform uses an AI web crawler to stay updated with the organization's content and offers features like a no-code flow builder, live chat, and integrations with various business systems.
Ivy.ai Details
Ivy.ai's In-App Market Place
Does Ivy.ai have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD
Pros & Cons
- Specializes in serving the higher education, healthcare, and government sectors with tailored solutions.
- Generative AI is powered by the organization's own content, ensuring responses are accurate and brand-aligned.
- Offers omnichannel support, enabling engagement across web, SMS, voice assistants, and telephony.
- Includes a no-code flow builder, empowering non-technical users to create complex conversational experiences.
- Pricing is not publicly available and requires contacting sales for a custom quote.
- The company has merged with Ocelot and Gravyty, which may lead to changes in the product or branding.
Ivy.ai's Support Options
Email Address
support@ivy.aiDocumentation
https://ivy.ai/guides-white-papersCommunity Forums
https://community.ivy.ai/Chatbot
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