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About KACE Systems Management Appliance
KACE Systems Management Appliance is a systems management platform from Quest Software that provides comprehensive IT management solutions. It includes software distribution, inventory management, and patch management so organizations can effectively maintain their IT infrastructure. The appliance supports multiple languages such as Portuguese, Chinese, French, German, and Japanese, catering to global enterprises. Its features allow for centralized management of devices and software, ensuring compliance and security across all endpoints. Key capabilities: software distribution inventory management patch management reporting and analytics user management Best for: IT administrators that need to manage and secure their organization's devices efficiently.
The Quest KACE Systems Management Appliance is a robust and comprehensive solution for managing a wide range of network-connected devices within a single, integrated platform. Its key strengths include extensive IT asset management, automated patch deployment, and a built-in service desk, all of which contribute to improved IT efficiency and security. The flexible deployment options cater to various organizational needs. However, the appliance can become complex as organizations grow, and concerns about pricing and the speed of updates have been raised by users. For businesses seeking a powerful, all-in-one solution for endpoint management, KACE SMA offers a compelling feature set, but thorough evaluation of its potential complexity and support is recommended.
Pros & Cons
- +Offers comprehensive management capabilities for a wide array of network-connected devices, from laptops to IoT devices.
- +Provides robust endpoint security features, including automated patch management for operating systems and third-party applications.
- +Simplifies and streamlines IT Asset Management (ITAM), including software license management and compliance reporting.
- +Includes a built-in Service Desk for improving end-user support and managing tickets.
- +Features flexible deployment options, such as on-premises or cloud-based virtual appliances.
- +Increases efficiency and productivity by providing a single, integrated administrative console.
- −Can become increasingly demanding on IT staff as an organization grows, potentially requiring a dedicated employee for support and maintenance.
- −Users have reported concerns regarding escalating pricing and slow delivery of updates in some versions.
- −The managed installations and initial agent deployment features can be challenging to configure for some users.
- −The system can be complex, and some customization features may not be straightforward.
- −Cloud deployment may require additional network configuration (VPN connections) for certain features to function correctly.
Features
Key features
- Inventory and IT Asset Management (ITAM)
- Provides a comprehensive inventory of all hardware and software connected to the network, including servers, PCs, Macs, Chromebooks, and IoT devices. It automates asset tracking and delivers turnkey reporting to help with resource allocation and compliance.
- Patch Management and Endpoint Security
- Automates the deployment of OS and application patches for Windows, Mac, and leading third-party software. It includes vulnerability scanning and security configuration enforcement to secure devices and reduce risk.
- Software Distribution
- Allows for the remote distribution and installation of software packages to targeted devices, with flexible options for scheduling and priority.
- Integrated Service Desk
- Offers a built-in service desk with a user self-service portal, custom ticket queues, and knowledge base access to improve end-user experience and streamline support processes.
- KACE Go Mobile App
- Provides a mobile app that allows users to submit and track Service Desk tickets, access the knowledge base, and perform other functions from a mobile device.
Additional features
- Automated Systems Management Tasks
- Handles repetitive administrative tasks for all network-connected devices.
- Comprehensive IT Asset Tracking
- Tracks all hardware and software throughout their lifecycles for accurate inventory and compliance.
- Software License Management
- Manages software licenses to ensure compliance and optimize license usage.
- Server Management and Monitoring
- Provides comprehensive monitoring and management of servers to ensure availability of critical applications.
- Efficient Systems Administration
- Features an integrated, easy-to-use console for a single-pane-of-glass administrative interface.
- Device Discovery
- Automatically discovers and inventories all connected devices on the network.
- Chromebook Management
- Includes specific features for managing Chromebook inventory and assets.
- KACE Cloud MDM Integration
- Manages and views both traditional and mobile devices through a single console when integrated with KACE Cloud.
- Custom Reporting
- Enables the creation of custom reports that can be autogenerated on a preferred schedule.
- Integrated Remote Desktop
- Integrates with remote desktop solutions like SplashTop for remote troubleshooting.
- User Interface Hardening and Agent Tunneling
- Enhances security for secure deployments both inside and outside the network perimeter.
- Process Template Wizard
- Simplifies the design and management of IT processes and approval workflows.
- KACE Software Development Kit (SDK)
- Allows customers and partners to build custom integrations.
- Web-Based Training and IT Ninja Community
- Offers free, comprehensive training and access to a community forum for support and resources.
- Tranxition Profile Migration
- Provides a tool for migrating user profiles, including support for third-party applications.
- Alerts and Notifications
- Alerts administrators to potential issues or security risks.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About KACE Systems Management Appliance
KACE Systems Management Appliance is a systems management platform from Quest Software that provides comprehensive IT management solutions. It includes software distribution, inventory management, and patch management so organizations can effectively maintain their IT infrastructure. The appliance supports multiple languages such as Portuguese, Chinese, French, German, and Japanese, catering to global enterprises. Its features allow for centralized management of devices and software, ensuring compliance and security across all endpoints. Key capabilities: software distribution inventory management patch management reporting and analytics user management Best for: IT administrators that need to manage and secure their organization's devices efficiently.
KACE Systems Management Appliance Details
KACE Systems Management Appliance's In-App Market Place
Does KACE Systems Management Appliance have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
14
Mini Apps
1. KACE Desktop Authority: An add-on that provides advanced desktop management capabilities
allowing IT administrators to enforce security policies
manage user profiles
and automate desktop configurations.
2. KACE Application Virtualization: This add-on enables organizations to easily package and deploy virtualized applications to endpoints
reducing the burden on IT teams and improving overall application management efficiency.
3. KACE Service Desk: A powerful IT service management solution that integrates seamlessly with the KACE Systems Management Appliance
allowing for streamlined incident management
asset tracking
and service request fulfillment.
4. KACE Cloud Mobile Device Manager: This add-on extends the capabilities of the KACE Systems Management Appliance to include mobile device management features
such as remote lock and wipe
app deployment
and inventory tracking for smartphones and tablets.
Pricing Options
Accepted Payment Currencies
USD ($)
Pros & Cons
- Offers comprehensive management capabilities for a wide array of network-connected devices, from laptops to IoT devices.
- Provides robust endpoint security features, including automated patch management for operating systems and third-party applications.
- Simplifies and streamlines IT Asset Management (ITAM), including software license management and compliance reporting.
- Includes a built-in Service Desk for improving end-user support and managing tickets.
- Features flexible deployment options, such as on-premises or cloud-based virtual appliances.
- Increases efficiency and productivity by providing a single, integrated administrative console.
- Can become increasingly demanding on IT staff as an organization grows, potentially requiring a dedicated employee for support and maintenance.
- Users have reported concerns regarding escalating pricing and slow delivery of updates in some versions.
- The managed installations and initial agent deployment features can be challenging to configure for some users.
- The system can be complex, and some customization features may not be straightforward.
- Cloud deployment may require additional network configuration (VPN connections) for certain features to function correctly.
KACE Systems Management Appliance's Support Options
Contact
+44 (0)162 851 8007Community Forums
https://www.quest.com/community/KACE Systems Management Appliance's Alternatives
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