About Kaleyra
Kaleyra is a communication software platform from Tata Communications that provides cloud communication solutions. It offers messaging, voice, and video capabilities so businesses can connect with customers effectively. Kaleyra supports various communication channels, allowing enterprises to reach users through SMS, voice calls, and video interactions. It provides APIs that enable developers to integrate communication features into their applications effortlessly. Key capabilities: Messaging API Voice API Video API Analytics Global coverage Best for: Businesses that need comprehensive communication solutions to engage with customers across multiple channels.
Tata Communications is a global provider of digital transformation services, particularly focused on enabling financial institutions to modernize their operations, enhance customer experiences, and maintain compliance with regulatory standards. Their offerings span secure cloud solutions, robust network connectivity, unified communications, cybersecurity, and customer experience platforms, with each tailored to meet the specific needs of the financial sector. Central to their solutions is the IZO™ Financial Cloud, a platform designed to provide a secure and compliant cloud environment for banks, fintech companies, and insurance providers. This platform features built-in security measures and adheres to regulations such as those set by the Reserve Bank of India (RBI) and the Insurance Regulatory and Development Authority of India (IRDAI), making it particularly suited for financial institutions operating in highly regulated environments. The inclusion of open banking capabilities, API gateway services, and developer-friendly tools positions the IZO™ Financial Cloud as a versatile and scalable option for institutions seeking to integrate modern technologies seamlessly into their existing systems.
Pros & Cons
- +Shortcut and Dialer Functionality: Calls can be made using shortcuts and the dialer, which are recorded for quality and Average Handling Time (AHT) reference.
- +IVR Setup: Ability to set up the Interactive Voice Response (IVR) system independently without needing IT personnel.
- +Features and Support: Most features are very good, and customer support is commendable.
- −Dial Pad Integration: Instead of a separate dialer, it would be helpful to have an inbuilt dial pad.
Features
Key features
- Network Services
- Private lines, internet services, hybrid WAN, cloud connectivity, managed LAN/WAN.
- Unified Communications as a Service (UCaaS)
- Collaborative communication tools.
- Customer Interaction Suite
- Solutions for enhancing customer experience (e.g., contact center solutions, CPaaS).
- Cloud & Edge Computing
- IZO™ Cloud for Enterprise, multi-cloud solutions, edge computing with CloudLyte.
- Cyber Security
- Security assessment, cloud security, threat detection, advanced network security, SASE, SD-WAN, SSE.
- Connected Solutions
- IoT solutions, connectivity management, enterprise mobility.
- Carrier Services
- Wholesale voice, mobile services, content delivery network (CDN).
- Industry-Specific Solutions
- Tailored solutions for manufacturing, automotive, banking & finance, consumer goods & retail, media & entertainment, and sports.
Additional features
- Network Services
- Private lines, internet services, hybrid WAN, cloud connectivity, managed LAN/WAN.
- Unified Communications as a Service (UCaaS)
- Collaborative communication tools.
- Customer Interaction Suite
- Solutions for enhancing customer experience (e.g., contact center solutions, CPaaS).
- Cloud & Edge Computing
- IZO™ Cloud for Enterprise, multi-cloud solutions, edge computing with CloudLyte.
- Cyber Security
- Security assessment, cloud security, threat detection, advanced network security, SASE, SD-WAN, SSE.
- Connected Solutions
- IoT solutions, connectivity management, enterprise mobility.
- Carrier Services
- Wholesale voice, mobile services, content delivery network (CDN).
- Industry-Specific Solutions
- Tailored solutions for manufacturing, automotive, banking & finance, consumer goods & retail, media & entertainment, and sports.
Pricing
Countries & Languages
Interface languages
Billing currencies
No reviews yet
Be the first to drop a review
About Kaleyra
Kaleyra is a communication software platform from Tata Communications that provides cloud communication solutions. It offers messaging, voice, and video capabilities so businesses can connect with customers effectively. Kaleyra supports various communication channels, allowing enterprises to reach users through SMS, voice calls, and video interactions. It provides APIs that enable developers to integrate communication features into their applications effortlessly. Key capabilities: Messaging API Voice API Video API Analytics Global coverage Best for: Businesses that need comprehensive communication solutions to engage with customers across multiple channels.
Kaleyra Details
Kaleyra's In-App Market Place
Does Kaleyra have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), INR (₹), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), MXN (Mex$), SGD (S$), NZD (NZ$)
Pros & Cons
- Shortcut and Dialer Functionality: Calls can be made using shortcuts and the dialer, which are recorded for quality and Average Handling Time (AHT) reference.
- IVR Setup: Ability to set up the Interactive Voice Response (IVR) system independently without needing IT personnel.
- Features and Support: Most features are very good, and customer support is commendable.
- Dial Pad Integration: Instead of a separate dialer, it would be helpful to have an inbuilt dial pad.
Kaleyra's Support Options
Contact
+91 1800 266 0660Chatbot
Available