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About Keatext

Keatext is an AI-driven customer use analysis platform from Keatext that helps improve customer satisfaction. It combines support ticket analysis, survey insights, and review tracking to provide actionable recommendations. This centralized platform allows businesses to change customer data into actionable insights, leading to improved relationships and revenue opportunities. By integrating various data sources, Keatext helps companies gain total visibility into customer interactions and preferences, enabling informed decision-making. Key capabilities: Data Enrichment Integrations Support Tickets Recommendations Focus Best for: customer-centric businesses that need to analyze and use customer feedback effectively.

Keatext Details

Vendor
Keatext
Year Launched
2010
Location
407 rue McGill #501 Montreal, QC H2Y 2G3 Canada
Deployment
cloud
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English, French
Users
marketing teams, customer experience managers, HR departments, and product managers
Industries Served
Customer Experience Management, Human Resources, Marketing, Product Management, Retail, E-commerce
Tags
AI-powered feedback analysis, Customer experience optimization, Employee engagement, Survey and review management, Data-driven decision-making

Keatext's In-App Market Place

Does Keatext have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

NA

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($)

Pros & Cons

  • Easy to import and analyze data
  • Quick learning curve with an intuitive interface
  • Great visuals and user-friendly navigation
  • Helpful team support
  • Useful for confirming or disproving hypotheses
  • Text data may contain typos, complicating analysis
  • Sentiment analysis can be too binary (noun = topic, adjective = sentiment)
  • Keyword-based verbatim may lack accuracy
  • Blacklisted IPs restrict access in some countries
  • Thesaurus function may not merge words correctly.

Keatext's Support Options

Email Address

info@keatext.com

Chatbot

Available

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