About Keeping.com
Keeping.com is a web management platform from Katsu Ventures designed for monitoring website accessibility. It provides pages blocked notifications, uptime tracking, and performance analytics so users can maintain website reliability. Keeping.com helps identify issues quickly and allows for immediate action to rectify problems affecting access. The platform is equipped to support various website types and offers insights into user use and technical performance. Key capabilities: pages blocked notifications uptime tracking performance analytics user use insights technical performance reports Best for: web administrators and IT teams that need to monitor and ensure the accessibility of their websites.
Keeping.com is a comprehensive customer service and help desk software designed to streamline communication, ticket management, and issue resolution for businesses of all sizes. Its standout features include a user-friendly interface, robust ticketing system, and seamless integration with popular tools like Slack, Zendesk, and Jira. The user interface of [Keeping.com](http://Keeping.com) is clean, intuitive, and well-organized, making it easy for users to navigate and access essential features quickly. The dashboard provides a comprehensive overview of tickets, customer interactions, and support team performance metrics, allowing for efficient monitoring and management of customer inquiries. Unique design elements such as color-coded ticket statuses and customizable workflows enhance the user experience and improve productivity. One of the core functionalities that set [Keeping.com](http://Keeping.com) apart from its competitors is its advanced automation capabilities. Users can create rules and triggers to automate repetitive tasks, assign tickets to the appropriate team members, and prioritize urgent issues automatically. This feature helps streamline the ticketing process, reduce response times, and improve customer satisfaction. In terms of performance, [Keeping.com](http://Keeping.com) excels in speed, efficiency, and reliability.
Pros & Cons
- +Seamless integration with Gmail, reducing the need for additional platforms.
- +User-friendly interface with quick setup.
- +Robust automation and workflow capabilities.
- +Comprehensive reporting and analytics tools.
- +Mobile app availability for on-the-go access.
- −Primarily focused on email-based support; limited multi-channel support.
- −Customization options may require technical expertise.
- −No built-in live chat functionality.
- −Mobile app may not offer full feature parity with the desktop version.
- −Pricing may be higher compared to some competitors.
Features
Key features
- Gmail Integration
- Manage shared inboxes directly within Gmail without switching tabs or apps.
- Collaboration Tools
- Assign, prioritize, and track emails; collaborate with shared notes; and prevent duplicate work with collision detection.
- Automation
- Set up workflows to automatically assign tickets, set priorities, and tag or change statuses based on email content.
- Analytics
- Access advanced reporting to track first response time, resolution time, busiest times, and more.
- Multiple Inboxes
- Manage multiple shared mailboxes from a single Gmail account.
- Templates
- Create and use shared templates for quick responses to common inquiries
Additional features
- Shared Inbox Management
- Receive, respond to, and assign support emails directly from within Gmail.
- Google Groups Integration
- Enhance Google Groups with shared inbox capabilities.
- Help Desk Functionality
- Turn regular emails into tickets that can be tracked, assigned, and prioritized.
- Mobile App
- Access and manage shared inboxes on-the-go via the Keeping mobile app.
- Integrations
- Connect with HubSpot, Shopify, Slack, Google Sheets, and hundreds of other apps via Zapier.
- Reporting & Analytics
- Generate reports by agent, tag, and mailbox to understand team performance and areas for improvement.
- Collision Detection
- Prevent multiple agents from responding to the same email simultaneously.
- Customizable Workflows
- Automate repetitive tasks and ensure timely responses.
Pricing
Monthly plans
Essential
USD 12
Advanced
USD 20
Enterprise
USD 49
Countries & Languages
Interface languages
Billing currencies
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About Keeping.com
Keeping.com is a web management platform from Katsu Ventures designed for monitoring website accessibility. It provides pages blocked notifications, uptime tracking, and performance analytics so users can maintain website reliability. Keeping.com helps identify issues quickly and allows for immediate action to rectify problems affecting access. The platform is equipped to support various website types and offers insights into user use and technical performance. Key capabilities: pages blocked notifications uptime tracking performance analytics user use insights technical performance reports Best for: web administrators and IT teams that need to monitor and ensure the accessibility of their websites.
Keeping.com Details
Keeping.com's In-App Market Place
Does Keeping.com have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Plans
Monthly plans
Essential
USD 12
Advanced
USD 20
Enterprise
USD 49
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥)
Pros & Cons
- Seamless integration with Gmail, reducing the need for additional platforms.
- User-friendly interface with quick setup.
- Robust automation and workflow capabilities.
- Comprehensive reporting and analytics tools.
- Mobile app availability for on-the-go access.
- Primarily focused on email-based support; limited multi-channel support.
- Customization options may require technical expertise.
- No built-in live chat functionality.
- Mobile app may not offer full feature parity with the desktop version.
- Pricing may be higher compared to some competitors.
Keeping.com's Support Options
Email Address
support@keeping.comKeeping.com's Alternatives
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