Khoros Care

Khoros Care is a customer service software from Khoros (formerly Spredfast + Lithium) designed for managing customer interactions across digital channels. It includes features such as social media monitoring, multi-channel messaging, and analytics reporting so organizations can effectively address customer inquiries and improve support efficiency. Khoros Care supports real-time engagement, enabling teams to respond promptly and track conversation history for better context. The platform also offers integration capabilities, allowing for a smooth workflow within existing customer relationship management systems. Key capabilities: social media management analytics reporting multi-channel engagement integration support customer interaction tracking Best for: customer service teams that need to manage and respond to customer inquiries across multiple digital platforms.