About Khoros Communities
Khoros Communities is a community management software from Khoros that helps enterprises drive engagement, improve service, and build brand loyalty. It provides features such as community engagement tools, expert insights, and real-world community impact, so organizations can foster meaningful interactions. Khoros Communities powers user-generated content and enables peer-to-peer support, improving the customer use. With its reliable analytics, businesses can track engagement metrics to inform strategies. Key capabilities: community engagement tools insight from industry experts user-generated content management analytics and reporting peer support solutions Best for: enterprises that need to improve customer engagement and loyalty through community-driven interactions.
Khoros Communities, meticulously crafted by Khoros, LLC, stands as a sophisticated community management software designed to empower digital-first enterprises in cultivating enduring online communities that enhance customer retention and engagement, serving a prestigious clientele including BT, Cisco, Zoom, Esri, and Bell across technology, telecommunications, and software sectors. With a legacy spanning 25 years and hundreds of thriving communities, it integrates seamlessly into enterprise workflows, delivering a next-generation platform that slashes service costs—evidenced by Microsoft Power BI’s $1 million monthly savings in deflected support calls—while boosting customer lifetime value and sparking innovation. Operating as a cloud-based SaaS solution, Khoros Communities transforms customer interactions into hubs for self-service support, education, and collaboration, establishing itself as an indispensable resource for businesses seeking to forge lasting connections with minimal resource investment.
Pros & Cons
- ✅ Strong Integration – Seamless connection between forums, knowledge bases, and CRM tools (e.g., Salesforce).
- ✅ Customer Engagement – Enhances direct interaction through social channels.
- ✅ Success Support Services – Excellent customer support to help maximize product use.
- ✅ Robust Community Features – Includes discussion forums, knowledge base management, and moderation tools.
- ✅ Enterprise-Scale Platform – Designed for large organizations with security and scalability in mind.
- ❌ Complex User Management – Issues with duplicate email accounts and difficulty modifying user data.
- ❌ Limited Customization – Some branding and personalization options are lacking.
- ❌ Survey Tool Misuse – Customers often use it as a complaint platform rather than for feedback.
- ❌ Ease of Use Concerns – Deployment and setup can be challenging, with a steep learning curve.
- ❌ Pricing Transparency – No clear public pricing; requires direct contact for quotes.
Features
Key features
Enables no-code, brand-approved community creation, simplifying setup effortlessly.
Cultivates two-way member dialogue, fostering engagement seamlessly.
Produces high-quality content quickly, enhancing community value effectively.
Ensures members feel valued with robust moderation tools, maintaining quality reliably.
Streamlines moderation tasks, boosting efficiency instantly.
Motivates participation with rewards and badges, driving activity precisely.
Monitors health and engagement, delivering insights accurately.
Additional features
Builds branded communities with drag-and-drop tools, ensuring ease consistently.
Supports forums and discussions for dialogue, enhancing connection dynamically.
Manages articles and resources swiftly, enriching content reliably.
Moderates with AI and manual oversight, maintaining standards effectively.
Automates workflows and moderation, reducing effort seamlessly.
Encourages engagement with points and leaderboards, motivating behavior accurately.
Tracks performance with customizable dashboards, providing clarity instantly.
Tailors settings and permissions, aligning with needs precisely.
Connects to CRM and IT systems, unifying data effortlessly.
Protects data with enterprise-grade standards, ensuring trust robustly.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Khoros Communities
Khoros Communities is a community management software from Khoros that helps enterprises drive engagement, improve service, and build brand loyalty. It provides features such as community engagement tools, expert insights, and real-world community impact, so organizations can foster meaningful interactions. Khoros Communities powers user-generated content and enables peer-to-peer support, improving the customer use. With its reliable analytics, businesses can track engagement metrics to inform strategies. Key capabilities: community engagement tools insight from industry experts user-generated content management analytics and reporting peer support solutions Best for: enterprises that need to improve customer engagement and loyalty through community-driven interactions.
Khoros Communities Details
Khoros Communities's In-App Market Place
Does Khoros Communities have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Accepted Payment Currencies
Usd ($), Eur (€), Gbp (£), Aud ($), Cad ($), Jpy (¥), Cny (¥), Inr (₹), Rub (₽), Brl (R$), Mxn ($)
Pros & Cons
- ✅ Strong Integration – Seamless connection between forums, knowledge bases, and CRM tools (e.g., Salesforce).
- ✅ Customer Engagement – Enhances direct interaction through social channels.
- ✅ Success Support Services – Excellent customer support to help maximize product use.
- ✅ Robust Community Features – Includes discussion forums, knowledge base management, and moderation tools.
- ✅ Enterprise-Scale Platform – Designed for large organizations with security and scalability in mind.
- ❌ Complex User Management – Issues with duplicate email accounts and difficulty modifying user data.
- ❌ Limited Customization – Some branding and personalization options are lacking.
- ❌ Survey Tool Misuse – Customers often use it as a complaint platform rather than for feedback.
- ❌ Ease of Use Concerns – Deployment and setup can be challenging, with a steep learning curve.
- ❌ Pricing Transparency – No clear public pricing; requires direct contact for quotes.
Khoros Communities's Support Options
Email Address
support@khoros.comContact
(512) 201-4090Documentation
https://khoros.com/resources/documentationCommunity Forums
https://khoros.com/communityChatbot
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