Khoros Communities

0(0 reviews)

Software Status:Active

About Khoros Communities

Khoros Communities is a community management software from Khoros that helps enterprises drive engagement, improve service, and build brand loyalty. It provides features such as community engagement tools, expert insights, and real-world community impact, so organizations can foster meaningful interactions. Khoros Communities powers user-generated content and enables peer-to-peer support, improving the customer use. With its reliable analytics, businesses can track engagement metrics to inform strategies. Key capabilities: community engagement tools insight from industry experts user-generated content management analytics and reporting peer support solutions Best for: enterprises that need to improve customer engagement and loyalty through community-driven interactions.

Khoros Communities Details

Vendor

Khoros

Year Launched

2019

Location

Khoros Portland 811 SW 6th Avenue, 6th Floor, Portland, OR 97204, US

Deployment

cloud

Training Options

documentation, videos, live online, in person

Countries Served

All Countries

Languages

English, Spanish, French, German, Portuguese, Italian, Dutch, Japanese, Chinese, Korean, Russian

Users

Community Manager, Customer Support Specialist, Digital Marketing Manager, IT Systems Administrator, Engagement Strategist

Industries Served

Technology (e.g., Cisco, Zoom, Esri), Telecommunications (e.g., BT, Bell), Computer Software (e.g., Infosys, Persistent Systems), Computer Hardware (e.g., HP Inc)

Khoros Communities's In-App Market Place

Does Khoros Communities have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

Mini Apps

Pricing Options

Free trial

Free version

Request a quote

Promo Offer

Accepted Payment Currencies

Usd ($), Eur (€), Gbp (£), Aud ($), Cad ($), Jpy (¥), Cny (¥), Inr (₹), Rub (₽), Brl (R$), Mxn ($)

Pros & Cons

✅ Strong Integration – Seamless connection between forums, knowledge bases, and CRM tools (e.g., Salesforce).
✅ Customer Engagement – Enhances direct interaction through social channels.
✅ Success Support Services – Excellent customer support to help maximize product use.
✅ Robust Community Features – Includes discussion forums, knowledge base management, and moderation tools.
✅ Enterprise-Scale Platform – Designed for large organizations with security and scalability in mind.

❌ Complex User Management – Issues with duplicate email accounts and difficulty modifying user data.
❌ Limited Customization – Some branding and personalization options are lacking.
❌ Survey Tool Misuse – Customers often use it as a complaint platform rather than for feedback.
❌ Ease of Use Concerns – Deployment and setup can be challenging, with a steep learning curve.
❌ Pricing Transparency – No clear public pricing; requires direct contact for quotes.