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Klara

by Klara Technologies, Inc. · Since 2013
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ActiveAvailable globallyCloud
Quick facts
VendorKlara Technologies, Inc.
Year launched2013
StatusActive
LocationNew York 228 Park Ave S, New York, 10003, US
Countries servedGlobal
Languages2
Integrations14+
Free tier
Free trial
Contact salesYES

About Klara

Klara is a patient communication platform that centralizes messaging across text, web chat, call to text, and voicemail transcription. It provides shared inboxes for care teams, intelligent routing, and automated reminders and follow ups to keep patients engaged. HIPAA compliant messaging and optional video visits support secure communications, while EHR integrations keep records aligned. The result is faster responses and fewer missed appointments without overwhelming front office staff. Key capabilities: Multi channel patient messaging in one inbox Automated reminders and follow up workflows HIPAA compliant communications and encryption Team collaboration with routing and mentions EHR integrations and telemedicine support Best for: Medical practices improving patient communication.

Klara is a patient engagement platform designed to streamline communication and improve the overall patient experience in healthcare settings. It offers a variety of features, including multi-channel communication, team collaboration, and workflow automation. Klara aims to reduce administrative burdens for healthcare providers and enhance patient satisfaction. One of the standout features of Klara is its user-friendly interface. The platform is intuitive and easy to navigate, making it accessible to both healthcare professionals and patients. The dashboard provides a clear overview of incoming messages, appointments, and tasks, allowing users to quickly access the information they need. The messaging features are straightforward, enabling easy communication between patients and providers. In addition to its user-friendly interface, Klara offers a comprehensive set of features to enhance patient engagement and streamline workflows. These features include multi-channel communication, allowing patients to communicate with providers through various channels, including text messaging, web chat, and phone calls. Team collaboration is facilitated through shared inboxes and @mentions, enabling healthcare team members to work together more efficiently.

Pros & Cons

What users like
  • +Multi-channel communication makes it easy for patients to connect.
  • +Automation reduces manual tasks and improves workflow efficiency.
  • +HIPAA compliance ensures patient information security.
  • +Easy patient access without the need for passwords, emails, or app downloads.
  • +Strong EHR integrations for seamless data management.
What users flag
  • No in-app marketplace for additional features.
  • Limited language support (mostly English).
  • Sensitive data restrictions on SMS messages (potential patient confusion).
  • Price transparency could be better.
  • No direct mobile app for patients, though they can access features via text and web.

Features

Key features

1. Multi-channel communication
Patients can reach out via text, web chat, call-to-text, and voicemail transcription.
2. Automation
Automated appointment reminders, follow-up messages, and intelligent message routing.
3. HIPAA-compliant messaging
Secure messaging with encryption options.
4. Provider collaboration
Shared inboxes and messaging between healthcare staff and external partners.
5. Telemedicine support
Video call capabilities for remote patient consultations.

Additional features

1. Multi-channel communication
Patients can reach out via text, web chat, call-to-text, and voicemail transcription.
2. Automation
Automated appointment reminders, follow-up messages, and intelligent message routing.
3. HIPAA-compliant messaging
Secure messaging with encryption options.
4. Provider collaboration
Shared inboxes and messaging between healthcare staff and external partners.
5. Telemedicine support
Video call capabilities for remote patient consultations.
6. Patient Communication
Text, web chat, call-to-text, voicemail transcription.
7. Team Collaboration
Shared inboxes, intelligent routing, @mentioning staff.

Pricing

Free trial
Free version
Request a quote
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Countries & Languages

Global
Countries served
2
Interface languages
6
Billing currencies

Interface languages

EnglishSpanish

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY

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