About Knowledge Assist
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Knowledge Assist Details
Vendor
Verizon
Year Launched
1988
Location
1 Verizon Way, Basking Ridge, NJ 07920-1097, USA
Deployment
cloud
Training Options
documentation, videos, in person
Countries Served
All Countries
Languages
English, Spanish, French, German, Portuguese, Chinese
Users
AI Engineers, Data Analysts, Customer Service Representatives, Business Analysts, IT Specialists
Industries Served
telecommunications, retail, finance, and healthcare.
Tags
AI, Knowledge Base, Customer Service, Contact Center, Virtual Agents, AI-driven Solutions
Knowledge Assist's In-App Market Place
Does Knowledge Assist have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), RUB (₽), BRL (R$)
Pros & Cons
- AI-driven knowledge base that continually updates and improves in real-time, ensuring that agents always have access to the most current information.
- User-friendly interface that is intuitive, customizable, and easy to navigate, reducing the learning curve for agents and improving productivity.
- High performance and reliability, with fast, accurate responses and machine learning capabilities that enhance over time.
- Seamless integration with various contact center and virtual agent systems, ensuring a unified approach to customer service.
- Comprehensive customer support, including 24/7 access to resources and live training sessions.
- Some inaccuracies in responses due to the limitations of machine learning, particularly when dealing with ambiguous or complex queries.
- Users may find it difficult to differentiate between answers when responses are not specific enough, which can slow down resolution times.
Knowledge Assist's Support Options
Contact
+61-2-9434-5000