kotosora

The core technology behind kotosora, enabling it to understand and process user inquiries phrased in natural language.

Aims to provide a user experience that feels intuitive and conversational, unlike traditional keyword-based search.

Ensures that users can access information and get answers to their questions at any time, without limitations based on business hours.

Describes the user interface and AI's ability to understand and respond in a way that mimics human conversation.

Highlights the efficiency of the system in handling repetitive inquiries, freeing up human staff.

Likely refers to the system's ability to quickly guide users to the most relevant answer or section based on their query, potentially through suggested follow-up questions or links.

Suggests that the system learns over time or allows for the continuous addition and refinement of the knowledge base, enabling more inquiries to be resolved without human intervention.

Simplifies the process of inputting, updating, and organizing the questions and answers that the AI uses to respond.

Indicates that the service is hosted on cloud infrastructure, typically implying scalability and accessibility.

Mentions a version of kotosora tailored for use on LGWAN, the local government wide area network in Japan.

Customers can easily get started by simply preparing questions and answers: Emphasizes the straightforward initial setup process, requiring primarily the input of the relevant Q&A content.

Compatible with PC, tablet and smartphone browsers: Ensures that users can access and interact with the kotosora FAQ solution from various devices and screen sizes using a web browser.

Allows narrowing down your answers using natural Japanese searches: Explains that the system can understand and effectively search based on queries phrased in complete, natural Japanese sentences, providing more accurate results than simple keyword matching.

By defining synonyms in the normalization dictionary, it is possible to handle various expressions in Japanese: Details how the system addresses different ways users might phrase the same question by using a built-in dictionary to recognize synonyms and variations.

Questions with higher priority will be suggested at the top: Describes a feature where the most common or important questions are given prominence in the suggested results presented to the user.

Explains that the order or prominence of suggested questions can be controlled by the administrator through the Excel sheet used for Q&A management.

The screen title, size, background color, image, and text font can be changed: Highlights the customization options available for the visual appearance of the kotosora interface to match branding or specific requirements.