Leadent Service Cloud logo

Leadent Service Cloud

by Leadent · Since 2009
No reviews yet
Active1+ countriesCloud
Quick facts
VendorLeadent
Year launched2009
StatusActive
LocationLeadent House, Leadent Drive, Childrey, Oxfordshire OX12 9TG, GB
Countries served1+
Languages1
IntegrationsN/A
Free tierN/A
Free trialN/A
Contact salesYES

About Leadent Service Cloud

Leadent Service Cloud is a field service software from Leadent that supports outstanding field service management. It provides consulting, implementation cloud value realization, and full visibility of all field service products so organizations can effectively manage customer visits and appointments. The platform also offers last mile customer communications with real-time location sharing to improve customer use. With features designed to probe field performance, Leadent Service Cloud allows businesses to extend their field service capabilities and ensure efficient operations. Key capabilities: Consulting Implementation Cloud Value Realization Last Mile Customer Communications Performance Monitoring Best for: organizations that need to manage field service operations and improve customer engagement.

Leadent Service Cloud by Leadent Digital, a suite of packaged and custom applications is meticulously engineered to elevate Field Service Management (FSM) operations and customer experience for residential and commercial service environments. The user interface is highly focused on customer empowerment and field team efficiency, featuring simple, intuitive self-service modules that minimize contact center dependency. For example, the uBook application offers a clean interface for dynamic, capacity-based self-scheduling of appointments, giving customers control while streamlining back-office planning. Likewise, the On My Way component shares the technician's real-time location via mobile or desktop, providing transparency and reducing customer anxiety. Functionality is centered on eliminating friction points and driving innovation. The key distinctive feature is Merged Reality, which enables rich, virtual, interactive presence between expert resources and field technicians or customers. This unique capability provides instant, contextual help, which significantly increases first-time fix rates and reduces the operational cost associated with unnecessary follow-up visits. The suite also includes robust Optimized Scheduling and Routing logic, alongside a comprehensive Field Analytics solution.

Pros & Cons

Pros
  • Modular approach lets businesses add features only when needed, reducing upfront costs.
  • Real-time customer updates via “On My Way” improve transparency and reduce call center load.
  • uBook enables dynamic self-service appointment scheduling directly from the field.
  • Field Analytics provides actionable dashboards for monitoring workforce performance.
  • Merged Reality feature allows remote expert support, reducing unnecessary site visits.
Cons
  • Merged Reality features may require specific or compatible devices for full utilization.
  • Deploying dynamic scheduling likely requires a substantial initial setup time.
  • Over-reliance on custom development may increase overhead costs and impact long-term maintenance.

Features

Key features

On My Way

Provides real-time technician ETA and location to customers to reduce contact center calls

uBook

Enables customers and technicians to book and reschedule appointments based on real-time capacity

Field Analytics

Delivers dashboards and intelligence to examine real-time field performance and drive decisions

Plug-ins and enhancements

Extends incumbent field service solutions (e.g., OFSC) by improving workflow and data management

Merged Reality

Offers visual collaboration between customers, technicians, and back office to increase first-time fix

Custom development

Tailors functionality to complex field service processes when pre-built solutions fall short

Additional features

Customer appointment visibility

Real-time updates for service visits via desktop or mobile

Self-service scheduling

Dynamic, capacity-driven appointment booking from the field

Performance insights

Timely intelligence with alternative views of field operations for continuous improvement

Workflow extensions

Plug-ins that remove manual workarounds and streamline processes in existing systems

Remote assistance

Virtual interactive presence to support technicians and reduce repeat visits

Field service portal services

Access digital services like ETA, capacity analytics, data loaders, form exports, dynamic task lists, with integration to other systems

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

1
Countries served
1
Interface languages
1
Billing currencies

Available in

United Kingdom

Interface languages

English

Billing currencies

🇬🇧GBP

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