LimeTray logo

LimeTray

by LimeTray · Since 2013
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ActiveAvailable globallyCloud
Quick facts
VendorLimeTray
Year launched2013
StatusActive
LocationAlchemy Web Pvt. Ltd. 1st floor, 445, Udyog Vihar Phase V, Gurugram, Haryana 122008, India
Countries servedGlobal
Languages10
Integrations6+
Free tier
Free trial
Contact salesYES

About LimeTray

LimeTray is a restaurant management software platform from LimeTray that provides tools for managing restaurant operations. It includes online ordering, menu management, and customer relationship management so businesses can efficiently service customers and manage inventory. The platform offers features that support table reservations, reviews & feedback collection, and analytics for performance tracking. With these capabilities, restaurant owners can make informed decisions based on real-time data. Key capabilities: online ordering menu management customer relationship management table reservations analytics Best for: restaurant owners and managers that need to simplify their operational processes and improve customer engagement.

LimeTray is a robust restaurant management platform built to streamline how food service businesses operate, market, and grow, offering a unified system that handles online ordering, POS operations, and customer engagement from a single ecosystem. Its strength lies in how seamlessly all modules work together, especially the omni-channel order management that pulls orders from dine-in, takeaway, and major third-party platforms like Swiggy and Zomato into one dashboard, eliminating manual errors and the chaos of multiple tablets. The interface is intuitive and designed for fast learning, allowing both small teams and large chains to navigate sales, inventory, and customer data easily. Features like real-time stock tracking, automated low-stock alerts, CRM segmentation for targeted marketing, and a kitchen display system contribute to a smooth operational flow, helping businesses reduce waste, improve order accuracy, and retain customers through smart, automated campaigns. The system performs reliably overall, with real-time data updates and an offline POS mode ensuring continuity even during internet outages, though some users have reported occasional order-relay delays during peak hours.

Pros & Cons

What users like
  • +Integration of loyalty module and CRM provides opportunities to deliver additional services to clients.
  • +Smooth and fast go-live process with initial support and account management.
  • +Easy to use, customizable, and generates accurate business control reports.
  • +Offers complete control over menus, offers, and branding without commission fees on orders.
  • +Seamless customer experience with no usability complaints.
What users flag
  • Administrators cannot add or edit their own address/location, limiting flexibility.
  • Requirement to install software locally contradicts SaaS principles of accessibility on any device.
  • Limited capabilities for multi-unit chains, with trial-and-error customization causing operational challenges.
  • Customer support sometimes slow, with tickets taking time to resolve.

Features

Key features

Multi-Channel Campaign Manager
Create and send marketing campaigns via SMS, Email, In App, and Push Notification.
Personalisation
Improve conversion rates by sending highly personalized campaigns using unique customer tags.
Marketing Automation
Grow repeat sales with powerful campaign automations for re-engaging customers.
Pre-built Customer Segmentation
Automatically segments customers into new, active, inactive, and dormant categories for targeted campaigns.
Advanced Reporting
Get detailed insights into campaign performance, conversion reports, and absolute ROI analysis from a smart dashboard.
Integrated CRM Solution
The CRM system is fully integrated to automate marketing campaigns specifically for restaurant needs.

Additional features

Multi-Channel Campaign Manager
Create and send campaigns using SMS, Email, In App, and Push Notification channels in just a few clicks.
Personalisation
Send out highly personalized campaigns to improve open and conversion rates using unique customer tags.
Pre-built Customer Segmentation
Automatically segments customers into new, active, inactive, and dormant categories to enable targeted re-engagement campaigns.
Marketing Automation
Send automated emails to customers acquired from third-party sources or those who haven't ordered recently, including win-back campaigns for dormant customers.
Advanced Reporting
Get insights from a smart dashboard, including detailed conversion reports, absolute ROI analysis, and tracking of orders, revenue, and customer sources.
Loyalty Program
A dedicated product feature within the ENGAGEMENT category.
Feedback System
A dedicated product feature within the ENGAGEMENT category.
IVR Service
A dedicated product feature within the ENGAGEMENT category.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
10
Interface languages
8
Billing currencies

Interface languages

EnglishSpanishFrenchGermanDutchPortugueseItalianRussianJapaneseChinese

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇮🇳INR🇸🇬SGD🇦🇪AED

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