About Listener
Listener is a feedback management software/platform from GoVivace that helps organizations collect and analyze customer insights. It provides tools for survey creation, sentiment analysis, and reporting so businesses can understand customer needs better. The software supports multiple feedback channels, enabling users to gather insights from various sources including social media and direct surveys. Listener is designed for companies looking to improve customer use through data-driven decision-making. Key capabilities: survey design real-time analytics customizable reporting integration with CRM systems multi-channel feedback collection Best for: businesses that need to gather and analyze customer feedback effectively.
Listener by GoVivace is a sophisticated transcription software designed to cater to the growing need for accurate and efficient audio-to-text conversion. Built around cutting-edge Automatic Speech Recognition (ASR) technology, the software is tailored for professionals in diverse fields such as media, legal, healthcare, and education. Listener excels in transforming audio and video files into highly accurate text transcripts, offering real-time transcription, multilingual support, and compatibility with a wide range of audio formats. Its versatility and performance make it an essential tool for professionals who deal with significant amounts of audio data. The software boasts an intuitive and user-friendly interface that is both visually appealing and highly functional. The modern design ensures that users can navigate its features with ease, while the customizable dashboard allows for a personalized experience. Unique functionalities, such as drag-and-drop file uploads, further simplify the transcription process by reducing setup times. Additionally, Listener’s responsive design ensures seamless usability across various devices, from desktops to mobile platforms.
Pros & Cons
- +• Advanced speech recognition technology for accurate transcription of calls
- +• Real-time monitoring and analytics to track call trends and performance
- +• Integration with Google's AI capabilities to provide automated insights and recommendations
- +• Customizable dashboards for easy visualization of call data
- +• Improved customer service with faster resolution times and personalized interactions
- −• Limited customization options for call routing and IVR menus
- −• Limited integration with third-party CRM systems
- −• Limited reporting and analytics capabilities compared to other contact center software
- −• Limited voice recognition capabilities for transcription and analyzing customer calls
- −• Lack of advanced features such as automated call-backs and sentiment analysis
Features
Key features
- 1. Accurate and Noise Robust
- This highlights the core strength of the system - its ability to transcribe speech accurately even in environments with background noise.
- 2. SDK library and WebSocket-based live transcription with bidirectional streaming
- This means developers can easily integrate Listener into their applications (using the SDK) and that it supports real-time, two-way audio streaming for features like live transcription.
- 3. The same speech recognition engine can be used to build mobile, web and high-volume applications to work around the clock, providing a uniform user experience
- Listener is versatile and consistent across platforms, capable of handling large-scale deployments.
- 4. Keyword Spotting and voice-trigger capability
- Listener can be programmed to identify specific keywords or phrases, which is useful for voice commands, search, and analysis.
- 5. Hint word recognition
- Listener provides functionality to boast the recognition of certain words.
- 6. Supports a distributed client/server architecture for easy scaling and an ever-growing list of devices
- This indicates the system is designed to handle increasing demands by distributing the processing load, making it suitable for growing businesses.
- 7. Supports multiple languages and multiple accents with speech to text api
- Listener is multilingual and can handle different accents within a language, making it useful in diverse regions.
- 8. Supports code-switched and multilingual Automatic Speech Recognition
- Listener can process speech where the speaker switches between different languages.
- 9. Supports unlimited vocabulary and continuous streaming of audio of any length
- Listener is not limited by vocabulary size and can handle very long audio inputs without breaking them into smaller chunks.
Additional features
- 1. Automatic Speech Recognition (ASR)
- The fundamental capability to convert spoken language into text.
- 2. Large Vocabulary Continuous Speech Recognition (LVCSR)
- Indicates the use of advanced models for recognizing a wide range of words in continuous speech.
- 3. Machine Learning Algorithms
- The underlying technology that allows the system to learn and improve its accuracy over time.
- 4. Natural Language Processing (NLP) Techniques
- Used to understand the context and meaning of speech, improving transcription accuracy.
- 5. State of Art ASR
- using advanced technology for speech recognition.
- 6. Client-Server Architecture
- Allows for distributed processing and scalability.
- 7. MRCPv2 Support
- Compatibility with a standard protocol for integrating with speech platforms.
- 8. UniMRCP Plugin
- GoVivace offers a plugin to easily integrate with UniMRCP servers.
- 9. On-Device Solutions
- Available upon request for specific hardware deployments.
- 10. Load Balancer Support
- Can be used to distribute traffic and ensure high availability.
- 11. SDK library and WebSocket Support
- Facilitates integration with various applications.
- 12. Customizable ASR Models
- The ability to tailor the speech recognition models to specific industries, terminology, or accents.
- 13. Keyword Spotting
- The ability to detect specific keywords or phrases.
- 14. Hint Word Recognition
- Listener provides functionality to boast the recognition of certain words.
- 15. Grammar-Based ASR
- Supports both pre-compiled and on-the-fly grammar for structured speech recognition tasks.
- 16. Performance Tuning
- GoVivace offers services to optimize the acoustic and language models for specific use cases.
- 17. Consulting Services
- Expertise in designing and developing complex grammars.
- 18. Multilingual
- Supports multiple languages, including US, UK, and Indian accented English, Spanish, Portuguese, French, German, and Italian.
- 19. Code-Switching ASR
- Can handle speech that mixes English with Indic languages like Hindi, Tamil, Telugu, Kannada, Marathi, Gujarati, Bengali, Malayalam, and Assamese.
- 20. Indian English Accent Support
- Specifically tuned to understand the nuances of Indian English.
- 21. Conversational AI
- Enables more natural and human-like interactions with AI systems.
- 22. Voicemail Transcription
- Converts voicemails to text for easier access.
- 23. Dictation
- Integrates with dictation software for note-taking and other applications.
- 24. Transcription
- Transcribes audio from meetings, lectures, and interviews.
- 25. Call Center Automation
- Improves call routing, information retrieval, and customer service.
- 26. Closed Captioning
- Creates captions for videos, making them accessible to a wider audience.
- 27. Voice Assistants
- Integrates with voice assistants to enable voice control and interaction.
- 28. Language Learning
- Provides feedback on pronunciation and speaking skills.
- 29. Healthcare
- Transcribes medical notes and records, improving efficiency and accuracy.
- 30. Real-Time Transcription
- Supports live transcription of speech.
- 31. Offline Transcription
- Can process pre-recorded audio files.
Pricing
Countries & Languages
Interface languages
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About Listener
Listener is a feedback management software/platform from GoVivace that helps organizations collect and analyze customer insights. It provides tools for survey creation, sentiment analysis, and reporting so businesses can understand customer needs better. The software supports multiple feedback channels, enabling users to gather insights from various sources including social media and direct surveys. Listener is designed for companies looking to improve customer use through data-driven decision-making. Key capabilities: survey design real-time analytics customizable reporting integration with CRM systems multi-channel feedback collection Best for: businesses that need to gather and analyze customer feedback effectively.
Listener Details
Listener's In-App Market Place
Does Listener have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (CA$), CHF (CHF), CNY (CN¥), SEK (kr), NZD (NZ$), MXN (MX$), SGD (S$), HKD (HK$), NOK (kr), KRW (₩), TRY (₺), INR (₹), RUB (₽), ZAR (R), BRL (R$)
Pros & Cons
- • Advanced speech recognition technology for accurate transcription of calls
- • Real-time monitoring and analytics to track call trends and performance
- • Integration with Google's AI capabilities to provide automated insights and recommendations
- • Customizable dashboards for easy visualization of call data
- • Improved customer service with faster resolution times and personalized interactions
- • Limited customization options for call routing and IVR menus
- • Limited integration with third-party CRM systems
- • Limited reporting and analytics capabilities compared to other contact center software
- • Limited voice recognition capabilities for transcription and analyzing customer calls
- • Lack of advanced features such as automated call-backs and sentiment analysis
Listener's Support Options
Listener's Alternatives
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