About Listener
Listener is a feedback management software/platform from GoVivace that helps organizations collect and analyze customer insights. It provides tools for survey creation, sentiment analysis, and reporting so businesses can understand customer needs better. The software supports multiple feedback channels, enabling users to gather insights from various sources including social media and direct surveys. Listener is designed for companies looking to improve customer use through data-driven decision-making. Key capabilities: survey design real-time analytics customizable reporting integration with CRM systems multi-channel feedback collection Best for: businesses that need to gather and analyze customer feedback effectively.
Listener Details
Listener's In-App Market Place
Does Listener have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (CA$), CHF (CHF), CNY (CN¥), SEK (kr), NZD (NZ$), MXN (MX$), SGD (S$), HKD (HK$), NOK (kr), KRW (₩), TRY (₺), INR (₹), RUB (₽), ZAR (R), BRL (R$)
Pros & Cons
- • Advanced speech recognition technology for accurate transcription of calls
- • Real-time monitoring and analytics to track call trends and performance
- • Integration with Google's AI capabilities to provide automated insights and recommendations
- • Customizable dashboards for easy visualization of call data
- • Improved customer service with faster resolution times and personalized interactions
- • Limited customization options for call routing and IVR menus
- • Limited integration with third-party CRM systems
- • Limited reporting and analytics capabilities compared to other contact center software
- • Limited voice recognition capabilities for transcription and analyzing customer calls
- • Lack of advanced features such as automated call-backs and sentiment analysis