About LiveBank
LiveBank is a digital banking software platform from Ailleron designed for financial institutions. It provides features such as video banking, document sharing, and electronic signatures so banks can offer a comprehensive customer service use. The solution helps organizations meet evolving customer expectations in a digital-first environment. LiveBank supports various integration options and is compliant with industry regulations to ensure secure transactions. Key capabilities: video conferencing document management electronic signature real-time notifications multi-channel support Best for: banks and financial institutions that need to provide remote services and improve customer engagement.
LiveBank by Ailleron is a comprehensive banking system that offers a cloud communication platform, collaboration tools. One of its standout features is its ability to streamline communication between customers and bank representatives through various channels, creating a seamless user experience. The user interface of LiveBank is intuitive and user-friendly, making it easy for both customers and bank employees to navigate. The design elements are clean and modern, enhancing the overall user experience. One unique feature is the real-time collaboration tools that allow bank representatives to work together efficiently, improving customer service and response times. What sets LiveBank apart from its competitors is its innovative approach to cloud communication and collaboration. The software allows for secure and encrypted communication between all parties, ensuring that sensitive information remains protected. Additionally, the mobile banking and online banking functionalities are robust and easy to use, catering to the changing needs of modern customers. In terms of performance, LiveBank excels in speed, efficiency, and reliability. It can efficiently handle large datasets and complex operations without experiencing slowdowns or crashes.
Pros & Cons
- +1. Multichannel Support: LiveBank allows businesses to engage customers across multiple channels, including chat, video, email, and social media.
- +2. Customization: Highly customizable chat widgets, branding options, and workflows to align with the company’s specific needs.
- +3. Proactive Engagement: Proactively initiates chat sessions based on user behavior, improving lead generation and customer support.
- +4. Video and Voice Support: Enables richer communication via video chat, providing more personalized customer service.
- +5. Mobile-Friendly: Provides mobile apps for both agents and customers, making it easy to provide support on the go.
- −1. Complex Setup: Some users may find the initial setup process and integration with third-party systems complex.
- −2. Pricing Structure: While flexible, the pricing structure can be a bit opaque, and businesses need to contact the vendor for detailed quotes.
- −3. Limited Advanced Features for Large Enterprises: While powerful for small and medium businesses, large enterprises may require more advanced features and integrations than LiveBank offers.
- −4. Learning Curve for Agents: New agents may need some time to get familiar with all the features, especially with advanced functionalities like co-browsing and screen sharing.
- −5. No In-App Marketplace: While integrations are available, the lack of a marketplace limits users from easily adding third-party apps and extensions.
Features
Key features
- • Live Chat
- Provides real-time text-based customer support via live chat on websites, improving customer experience and conversion rates.
- • Video Chat
- Allows businesses to engage customers face-to-face with video chat for more personalized support and consultations.
- • Voice Chat
- Offers voice-based communication for support teams, integrating seamlessly with the live chat functionality.
- • Chatbots
- Automated customer support bots that can answer common questions, guide users, or route inquiries to the appropriate human agent.
- • Multichannel Support
- Allows businesses to support customers via various channels such as chat, email, voice, and social media (Facebook, WhatsApp).
- • Proactive Chat
- Initiates chats automatically based on user behavior, such as when a customer is on a particular page or spends a certain amount of time on the website.
- • CRM Integration
- Integrates with popular CRM platforms (e.g., Salesforce, Zoho CRM) to maintain a complete history of customer interactions and personalize support.
- • Screen Sharing
- Allows agents to share their screen with customers for troubleshooting, product demonstrations, or technical support.
- • Co-browsing
- Enables agents to guide customers by viewing the same web page and interacting with the content in real-time.
- • Ticketing System
- Manages customer inquiries that require follow-up or more in-depth solutions after the initial chat interaction.
- • Analytics and Reporting
- Provides detailed performance reports on chat volume, response times, customer satisfaction, and agent performance.
- • Mobile Support
- Offers mobile access for both customers and agents, enabling chat and support functions on-the-go.
- • Customizable Widgets
- Customizable live chat buttons and widgets for integration into websites and mobile apps.
- • 24/7 Support
- LiveBank offers support tools that enable companies to provide continuous customer assistance through automated bots outside business hours.
Additional features
- • Real-time Text Chat
- Text communication for immediate customer support.
- • Queue Management
- Manages customer waiting times and improves response efficiency.
- • Knowledge Base Integration
- Allows customers to search FAQs or support articles before initiating a chat.
- • Rich Media Support
- Agents can send images, videos, documents, and links through the chat interface.
- • Chat Transcripts
- Automatically generates transcripts of all chat interactions for future reference or analysis.
- • Multi-Language Support
- Supports chat in multiple languages for international customers.
- • Push Notifications
- Sends notifications to agents for incoming chats or customer inquiries.
- • Customer Satisfaction Surveys
- Collects feedback from customers post-chat to measure satisfaction and service quality.
- • Customizable Branding
- Allows businesses to brand the chat interface with their logos, colors, and style to match their corporate identity.
- • Agent Management
- Supports managing agent roles, assignments, and availability for different teams or departments.
- • Offline Forms
- Allows customers to leave a message when no agent is available, ensuring they are followed up with later.
- • Geolocation Tracking
- Provides location data for customers, which helps personalize communication and improve service.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About LiveBank
LiveBank is a digital banking software platform from Ailleron designed for financial institutions. It provides features such as video banking, document sharing, and electronic signatures so banks can offer a comprehensive customer service use. The solution helps organizations meet evolving customer expectations in a digital-first environment. LiveBank supports various integration options and is compliant with industry regulations to ensure secure transactions. Key capabilities: video conferencing document management electronic signature real-time notifications multi-channel support Best for: banks and financial institutions that need to provide remote services and improve customer engagement.
LiveBank Details
LiveBank's In-App Market Place
Does LiveBank have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NZD (NZ$), SGD (S$), HKD (HK$), NOK (kr), KRW (₩), INR (₹), MXN (Mex$), BRL (R$), RUB (₽), ZAR (R)
Pros & Cons
- 1. Multichannel Support: LiveBank allows businesses to engage customers across multiple channels, including chat, video, email, and social media.
- 2. Customization: Highly customizable chat widgets, branding options, and workflows to align with the company’s specific needs.
- 3. Proactive Engagement: Proactively initiates chat sessions based on user behavior, improving lead generation and customer support.
- 4. Video and Voice Support: Enables richer communication via video chat, providing more personalized customer service.
- 5. Mobile-Friendly: Provides mobile apps for both agents and customers, making it easy to provide support on the go.
- 1. Complex Setup: Some users may find the initial setup process and integration with third-party systems complex.
- 2. Pricing Structure: While flexible, the pricing structure can be a bit opaque, and businesses need to contact the vendor for detailed quotes.
- 3. Limited Advanced Features for Large Enterprises: While powerful for small and medium businesses, large enterprises may require more advanced features and integrations than LiveBank offers.
- 4. Learning Curve for Agents: New agents may need some time to get familiar with all the features, especially with advanced functionalities like co-browsing and screen sharing.
- 5. No In-App Marketplace: While integrations are available, the lack of a marketplace limits users from easily adding third-party apps and extensions.
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