About LiveRecover
A human-powered SMS cart recovery service for e-commerce stores. Live agents engage with customers who have abandoned their carts via text message to answer questions, offer discounts, and convert sales.
LiveRecover is a cloud-based, web-based e-commerce revenue recovery and conversational SMS platform designed primarily for online retailers to recover abandoned checkouts through real human conversations rather than automated messages. Its key features include live-agent SMS conversations, abandoned checkout recovery, post-purchase and re-engagement flows, cross-sell and upsell campaigns, unique discount codes, cart segmentation, holdout testing, conversation insights, real-time recovery monitoring, and integrations with platforms such as Shopify, Klaviyo and other e-commerce systems. The interface and setup are reported by users to be exceptionally simple, with several reviewers describing implementation as taking around 10 minutes and revenue generation beginning within hours. Its performance is particularly strong for brands seeking additional conversions from customers who may not respond to conventional email or automated SMS campaigns, while the human-agent approach provides useful customer feedback and improves engagement. User reviews are overwhelmingly positive, with a 4.9/5 rating from 73 Shopify reviews and 4.6/5 on G2, although some users have reported occasional language barriers and limitations in fully customizing agent messaging.
Pros & Cons
- Uses real human agents for more personal and effective customer interactions.
- Performance-based pricing aligns the service's cost with the revenue it generates.
- Integrates directly with major e-commerce platforms like Shopify and BigCommerce.
- Offers a 30-day trial to test the service with minimal upfront cost.
- Provides a live dashboard to track recovered revenue and conversation analytics.
- Pricing is based on a percentage of recovered sales, which could be costly for high-volume stores.
- The service is primarily focused on SMS and does not cover other recovery channels like email.
- Advanced features like cart segmentation and dedicated support are locked behind higher-priced plans.
Features
Key features
Real agents, not bots, text customers from a dedicated phone number to recover abandoned carts.
Agents are trained on your brand's specific tone, products, and common customer questions.
Agents review cart contents and provide personalized, relevant responses instead of using scripts.
Track recovered revenue, conversation metrics, and agent performance in real-time.
The pricing model is based on a percentage of the sales successfully recovered by the service.
Additional features
Connects directly with Shopify and BigCommerce platforms for quick setup.
Enterprise plans offer custom integrations for other e-commerce platforms.
Generate and send unique discount codes to incentivize purchases.
The Pro plan allows for segmenting carts to target recovery efforts.
Enterprise clients receive a dedicated account manager and concierge-level support.
Enterprise plans include a dedicated Slack channel for communication.
Tracks every active recovery, agent interaction, and converted dollar live to monitor message performance and product engagement.
Connects to any e-commerce platform in 10 minutes without requiring engineering work or setup fees.
Initiates human outreach based on custom shopper flows such as abandoned checkouts, post-purchase interactions, re-engagement, and cross-sells or upsells.
Pricing
Monthly plans
- Live Agents
- Dedicated Phone Number
- Unique Discount Codes
Plus 10% of recovered sales. First 30 days has no base fee.
Source: vendor pricing page →- Live Agents
- Dedicated Phone Number
- Unique Discount Codes
- Cart Segmentation
Plus 5% of recovered sales. First 30 days has no base fee.
Source: vendor pricing page →Countries & Languages
Interface languages
Billing currencies
No reviews yet
Be the first to drop a review
Alternatives to LiveRecover
.png){kind=small}
WebPay
WebPay is a payment gateway software from WebPay that provides a full-featured solution for processing…
LeadVenture
LeadVenture is a dealership technology platform providing digital retailing, inventory management, lead generation, marketing automation,…
Spot something wrong or outdated?
Suggest a correction — a reviewer verifies every change.
About LiveRecover
A human-powered SMS cart recovery service for e-commerce stores. Live agents engage with customers who have abandoned their carts via text message to answer questions, offer discounts, and convert sales.
LiveRecover Details
LiveRecover's In-App Market Place
Does LiveRecover have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Plans
Monthly plans
- Live Agents
- Dedicated Phone Number
- Unique Discount Codes
Plus 10% of recovered sales. First 30 days has no base fee.
Source: vendor pricing page →- Live Agents
- Dedicated Phone Number
- Unique Discount Codes
- Cart Segmentation
Plus 5% of recovered sales. First 30 days has no base fee.
Source: vendor pricing page →Accepted Payment Currencies
USD
Pros & Cons
- Uses real human agents for more personal and effective customer interactions.
- Performance-based pricing aligns the service's cost with the revenue it generates.
- Integrates directly with major e-commerce platforms like Shopify and BigCommerce.
- Offers a 30-day trial to test the service with minimal upfront cost.
- Provides a live dashboard to track recovered revenue and conversation analytics.
- Pricing is based on a percentage of recovered sales, which could be costly for high-volume stores.
- The service is primarily focused on SMS and does not cover other recovery channels like email.
- Advanced features like cart segmentation and dedicated support are locked behind higher-priced plans.
LiveRecover's Support Options
Email Address
support@liverecover.comContact
+1 512-865-6515LiveRecover's Alternatives
WebPay
WebPay is a payment gateway software from WebPay that provides a full-featured solution for processing…
LeadVenture
LeadVenture is a dealership technology platform providing digital retailing, inventory management, lead generation, marketing automation,…
.png&w=96&q=75){kind=small}
