About LiveRecover
A human-powered SMS cart recovery service for e-commerce stores. Live agents engage with customers who have abandoned their carts via text message to answer questions, offer discounts, and convert sales.
LiveRecover is a managed service that provides human-powered SMS cart recovery for e-commerce brands, primarily on Shopify and BigCommerce. Instead of automated bots, LiveRecover uses real agents to initiate two-way text conversations with shoppers who have abandoned their carts. These agents are trained on the store's brand voice and products to provide personalized assistance, answer questions, and offer discounts to complete the sale. The service boasts high engagement rates and a significant ROI by reaching customers that automated flows might miss. Pricing is performance-based, consisting of a monthly fee plus a percentage of the revenue successfully recovered by the agents. A 30-day trial is available where users only pay the performance fee on recovered sales.
Pros & Cons
- Uses real human agents for more personal and effective customer interactions.
- Performance-based pricing aligns the service's cost with the revenue it generates.
- Integrates directly with major e-commerce platforms like Shopify and BigCommerce.
- Offers a 30-day trial to test the service with minimal upfront cost.
- Provides a live dashboard to track recovered revenue and conversation analytics.
- Pricing is based on a percentage of recovered sales, which could be costly for high-volume stores.
- The service is primarily focused on SMS and does not cover other recovery channels like email.
- Advanced features like cart segmentation and dedicated support are locked behind higher-priced plans.
Features
Key features
Real agents, not bots, text customers from a dedicated phone number to recover abandoned carts.
Agents are trained on your brand's specific tone, products, and common customer questions.
Agents review cart contents and provide personalized, relevant responses instead of using scripts.
Track recovered revenue, conversation metrics, and agent performance in real-time.
The pricing model is based on a percentage of the sales successfully recovered by the service.
Additional features
Connects directly with Shopify and BigCommerce platforms for quick setup.
Enterprise plans offer custom integrations for other e-commerce platforms.
Generate and send unique discount codes to incentivize purchases.
The Pro plan allows for segmenting carts to target recovery efforts.
Enterprise clients receive a dedicated account manager and concierge-level support.
Enterprise plans include a dedicated Slack channel for communication.
Pricing
Monthly plans
- Live Agents
- Dedicated Phone Number
- Unique Discount Codes
Plus 10% of recovered sales. First 30 days has no base fee.
Source: vendor pricing page →- Live Agents
- Dedicated Phone Number
- Unique Discount Codes
- Cart Segmentation
Plus 5% of recovered sales. First 30 days has no base fee.
Source: vendor pricing page →- Everything in Pro
- Dedicated Account Manager
- Concierge Level Support
- Dedicated Slack Channel
- Conversation Insights
- Personalized Onboarding
- Custom Integrations
Volume pricing. Contact for a demo.
Source: vendor pricing page →Countries & Languages
Interface languages
Billing currencies
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About LiveRecover
A human-powered SMS cart recovery service for e-commerce stores. Live agents engage with customers who have abandoned their carts via text message to answer questions, offer discounts, and convert sales.
LiveRecover Details
LiveRecover's In-App Market Place
Does LiveRecover have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Plans
Monthly plans
- Live Agents
- Dedicated Phone Number
- Unique Discount Codes
Plus 10% of recovered sales. First 30 days has no base fee.
Source: vendor pricing page →- Live Agents
- Dedicated Phone Number
- Unique Discount Codes
- Cart Segmentation
Plus 5% of recovered sales. First 30 days has no base fee.
Source: vendor pricing page →- Everything in Pro
- Dedicated Account Manager
- Concierge Level Support
- Dedicated Slack Channel
- Conversation Insights
- Personalized Onboarding
- Custom Integrations
Volume pricing. Contact for a demo.
Source: vendor pricing page →Accepted Payment Currencies
USD
Pros & Cons
- Uses real human agents for more personal and effective customer interactions.
- Performance-based pricing aligns the service's cost with the revenue it generates.
- Integrates directly with major e-commerce platforms like Shopify and BigCommerce.
- Offers a 30-day trial to test the service with minimal upfront cost.
- Provides a live dashboard to track recovered revenue and conversation analytics.
- Pricing is based on a percentage of recovered sales, which could be costly for high-volume stores.
- The service is primarily focused on SMS and does not cover other recovery channels like email.
- Advanced features like cart segmentation and dedicated support are locked behind higher-priced plans.
LiveRecover's Support Options
LiveRecover's Alternatives
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LeadVenture
LeadVenture is a dealership technology platform providing digital retailing, inventory management, lead generation, marketing automation,…
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