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LivServ

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Software Status:Active

About LivServ

LivServ is a cloud-based software platform from LivServ Technologies designed for managing and delivering live streaming services. It provides features such as real-time analytics, audience interaction tools, and content management so users can effectively engage their audience during live broadcasts. LivServ supports various streaming formats and offers integration options with popular social media platforms for extended reach. Additionally, it allows for monetization options through subscriptions or pay-per-view models. Key capabilities: real-time analytics audience interaction tools content management streaming format support integration with social media Best for: content creators and businesses that need to deliver live streaming experiences.

LivServ Details

Vendor
LivServ Technologies
Year Launched
2004
Location
#2/3, 2nd Floor, Off Tumkur Road, Yeshwanthpur, (Behind Taj Vivanta) Bangalore - 560022 Karnataka, India
Deployment
cloud
Training Options
live online
Countries Served
All Countries.
Languages
English, Spanish, French, German, Italian, Chinese, Japanese, Korean
Users
Administrators, Customer Support Representatives, Sales Representatives, Marketing Professionals.
Industries Served
Healthcare, Education, Finance, Retail
Tags
Conversational AI Platform, Help Desk, Lead Nurturing, Live Chat, Liventus

LivServ's In-App Market Place

Does LivServ have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹)

Pros & Cons

  • 24/7 Availability: Ensures continuous customer interaction even outside of business hours through AI and a 24/7 live agent team.
  • Hybrid Approach: Leverages the efficiency of chatbots for simple inquiries and the empathy/understanding of human agents for complex issues, aiming for improved customer satisfaction and conversions.
  • Lead Filtering and Qualification: The system uses conversational AI to greet and filter leads, with live agents prospecting and transferring only the most potential leads in real-time.
  • Live Transfer Feature: Allows for seamless handover of promising leads to the business's sales team for immediate follow-up.
  • Multi-channel Integration: Works across various online channels including websites, Facebook, and WhatsApp.
  • Fast Onboarding: Claims same-day onboarding to online channels and going live within 10 business hours.
  • May not fully match unique brand voice despite agent training.
  • Chatbots can delay complex query resolution.
  • Integration with existing CRM systems may not always be smooth.
  • Slight learning curve for businesses new to hybrid chat systems.
  • Ongoing service costs even if cheaper than in-house teams.
  • Heavy automation can risk impersonal customer interactions.

LivServ's Support Options

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