LivServ

AI-powered bots designed to engage in varied conversational styles, reflecting brand voice, and capable of answering questions and processing requests.

Human agents available around the clock, trained to be understanding and empathetic, and capable of aligning their approach with your brand image and industry.

A module where AI chatbots and trained human executives work together to handle customer interactions efficiently throughout the buyer's journey.

Ensures that visitors on your online channels are attended to at any time of the day or night.

The process of setting up Livserv on your online channel can be completed within the same day.

The conversational AI greets visitors and helps in the initial filtering of potential leads.

Exclusive live agents engage with filtered leads to identify and qualify high-potential prospects.

The ability to transfer the most promising leads to your sales team in real-time.

Get immediately alerted when a high-potential lead is identified and ready for transfer.

Essential visitor and interaction data is automatically integrated into your existing CRM system for seamless follow-up.

Easily integrate Livserv's chat functionality onto your business website.

Connect Livserv to your Facebook page to handle inquiries via Messenger.

Integrate with your WhatsApp business account to engage with customers on the platform.

Connect with Calendly for simplified appointment scheduling through chat.

Engage offline prospects by allowing them to initiate a chat by scanning a QR code.

Compatibility with various customer relationship management systems for data flow.

The ability to initiate a voice call between a visitor interacting with the bot or agent and your business team in real-time.

Seamlessly transfer an ongoing chat conversation from a Livserv agent to your internal sales or support team.

Access dashboards and reports to track the effectiveness of the customer engagement efforts.

Human agents are specifically trained to represent your brand consistently and effectively.

Chatbots are configured to provide immediate answers to frequently asked questions and routine queries.

More intricate or sensitive customer issues are escalated to trained live agents for personalized support.

Chatbots can be programmed to automate actions like managing reservations, processing orders, scheduling appointments, or handling claims.

Tailor the way your chatbot interacts to match your brand's voice and the complexity of the information it provides.

Live agents are trained to adopt an approach, strategy, and style that is consistent with your specific business sector and brand identity.

Proactively connect with individuals Browse your website or social media channels.

Facilitates the organization and utilization of customer data captured through interactions.

Streamline the process of scheduling and managing appointments through the chat interface.

Assist customers with placing or inquiring about orders via chat.

Potentially facilitate simple payment processes through the chat (details not extensively specified, but mentioned as a capability).

A stated commitment to quick response times from live agents to ensure leads are not lost.

The service can be fully operational on your channels very quickly after signing up.

Positioned as a more affordable option compared to managing an in-house 24/7 team.

Tailored services and agent training to meet the unique needs of different business sectors.

Focuses on providing timely, helpful, and empathetic interactions to increase customer satisfaction.

Offers a comprehensive platform for managing various aspects of online customer engagement.

Provides immediate insights into the effectiveness of chat operations and lead handling.

Offers detailed information and summarized updates on leads and performance to help businesses make informed decisions.