LivServ

Additional features

Conversational AI Chatbots

AI-powered bots designed to engage in varied conversational styles, reflecting brand voice, and capable of answering questions and processing requests.

Trained 24/7 Live Agents

Human agents available around the clock, trained to be understanding and empathetic, and capable of aligning their approach with your brand image and industry.

Hybrid Interaction Service (Chatbot + Human Agents)

A module where AI chatbots and trained human executives work together to handle customer interactions efficiently throughout the buyer's journey.

24/7 Customer Engagement

Ensures that visitors on your online channels are attended to at any time of the day or night.

Same-day Onboarding

The process of setting up Livserv on your online channel can be completed within the same day.

Greeting and Filtering of Leads by AI

The conversational AI greets visitors and helps in the initial filtering of potential leads.

Prospecting of Leads by Live Agents

Exclusive live agents engage with filtered leads to identify and qualify high-potential prospects.

Live Transfer of Potential Leads

The ability to transfer the most promising leads to your sales team in real-time.

Instant Notification for Hot Leads

Get immediately alerted when a high-potential lead is identified and ready for transfer.

Automated Data Feeding to CRM

Essential visitor and interaction data is automatically integrated into your existing CRM system for seamless follow-up.

Website Integration

Easily integrate Livserv's chat functionality onto your business website.

Facebook Integration

Connect Livserv to your Facebook page to handle inquiries via Messenger.

WhatsApp Integration

Integrate with your WhatsApp business account to engage with customers on the platform.

Calendly Integration

Connect with Calendly for simplified appointment scheduling through chat.

QR Code Support

Engage offline prospects by allowing them to initiate a chat by scanning a QR code.

Third-party CRM Integrations

Compatibility with various customer relationship management systems for data flow.

Real-time Call Connect from Bot/Agent to Business

The ability to initiate a voice call between a visitor interacting with the bot or agent and your business team in real-time.

Live Chat Transfer from Agent to Business

Seamlessly transfer an ongoing chat conversation from a Livserv agent to your internal sales or support team.

Real-time Monitoring of Sales and Marketing Performance

Access dashboards and reports to track the effectiveness of the customer engagement efforts.

Well-trained Agents Aligned with Brand Values

Human agents are specifically trained to represent your brand consistently and effectively.

Handling of Simple Inquiries by Chatbot

Chatbots are configured to provide immediate answers to frequently asked questions and routine queries.

Handling of Complex Queries by Human Agents

More intricate or sensitive customer issues are escalated to trained live agents for personalized support.

Automated Task Management (Bookings, Orders, Appointments, Claims)

Chatbots can be programmed to automate actions like managing reservations, processing orders, scheduling appointments, or handling claims.

Customizable Chatbot Conversation Style and Depth

Tailor the way your chatbot interacts to match your brand's voice and the complexity of the information it provides.

Alignment of Agent Approach with Brand Image and Industry

Live agents are trained to adopt an approach, strategy, and style that is consistent with your specific business sector and brand identity.

Interaction and Engagement with Online Visitors

Proactively connect with individuals Browse your website or social media channels.

CRM Integration for Data Management

Facilitates the organization and utilization of customer data captured through interactions.

Appointment Management

Streamline the process of scheduling and managing appointments through the chat interface.

Order Management

Assist customers with placing or inquiring about orders via chat.

Payment Acceptance

Potentially facilitate simple payment processes through the chat (details not extensively specified, but mentioned as a capability).

100% Responsive Service (Agents answer within 50 seconds)

A stated commitment to quick response times from live agents to ensure leads are not lost.

Less than 10 Business Hours Go-Live Time

The service can be fully operational on your channels very quickly after signing up.

Cost-Effective Solution

Positioned as a more affordable option compared to managing an in-house 24/7 team.

Industry-Specific Solutions (Healthcare, Education, Legal, Tours & Travel, Hospitality & Wellness)

Tailored services and agent training to meet the unique needs of different business sectors.

Improving Customer Experience

Focuses on providing timely, helpful, and empathetic interactions to increase customer satisfaction.

One-stop Solution

Offers a comprehensive platform for managing various aspects of online customer engagement.

Real-time Performance Monitoring Dashboard

Provides immediate insights into the effectiveness of chat operations and lead handling.

Analytics and Data Reports

Offers detailed information and summarized updates on leads and performance to help businesses make informed decisions.