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About LoyJoy

LoyJoy is a conversational AI platform that blends ChatGPT style responses with no-code process automation and live chat. Teams build chatbots using drag and drop modules, connect to business data, and route complex cases to agents. Multi channel deployment supports websites, apps, and messaging platforms, while analytics track engagement and outcomes. Integrations with tools like Salesforce, Mailchimp, and WhatsApp keep conversations tied to CRM and marketing workflows. Key capabilities: No-code chatbot and workflow builder AI answers trained on company data Live agent handoff and chat routing Multichannel deployment options Integrations with CRM and marketing tools Best for: Brands that want automated customer conversations with human backup.

LoyJoy Details

Vendor
LoyJoy
Year Launched
2018
Location
Muenster, Germany
Deployment
cloud
Training Options
documentation, videos, live online, demo
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Russian, Chinese (Simplified), Dutch, Japanese, Korean.
Users
Marketing teams, Customer support teams, Sales teams, HR departments, IT teams, Business process managers, Product managers, Data analysts
Industries Served
Consumer brands, Telecommunications, Banking, Insurance, Municipal utilities, Retail, E-commerce, Healthcare
Tags
Chatbot, Conversational Marketing Platform, Conversational AI Platform, Customer Communications Management, Customer Engagement, LoyJoy

LoyJoy's In-App Market Place

Does LoyJoy have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

Usd ($), Eur (€), Gbp (£), Aud ($), Cad ($), Jpy (¥), Chf (Fr), Cny (¥), Inr (₹), Rub (₽)

Pros & Cons

  • Supportive Team: The LoyJoy team is highly supportive, accessible, committed, and reliable, making it a pleasure to work with them.
  • Creative Support: The support team is always happy and creative in helping out with ideas, even when certain features are not available.
  • Intuitive Reporting: The reporting functionality is very intuitive and helpful for making adjustments to the dialogue flow.
  • Ease of Use: The platform is easy to use, which has been appreciated by users.
  • Pioneering Ideas: LoyJoy is known for its ability to pioneer new ideas, enhancing the overall user experience.
  • Deep Understanding: The team has a deep understanding of their product and provides super supportive and reliable service.
  • Limited Text Design: The design of text elements (such as bullet points and fonts) is somewhat limited due to compatibility with common messengers.
  • Visualization in Native Apps: Implementation into native apps is not optimal regarding visualization.
  • Missing Features: Some features were initially missing, although the team always found workarounds.
  • Integration Challenges: A few integrations with other apps were difficult to set up independently at first.

LoyJoy's Support Options

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