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Software Status:Active

About luminjo

Luminjo is a customer support software from Awelty that helps improve client relationships. It combines centralized client inquiries, issue tracking, and efficient question routing so teams can address customer needs effectively. This software allows both solo users and teams to improve their customer service capabilities through organized communication and management. Luminjo provides easy sign-up, connection options, and access to company information, making it user-friendly. Key capabilities: centralized inquiries issue tracking efficient question routing user sign-up support access Best for: customer support teams and businesses that need to manage client communication and resolve issues efficiently.

luminjo Details

Vendor
Awelty
Year Launched
2016
Location
19 rue Lamartine 80000 Amiens
Deployment
cloud
Training Options
demo, account manager, community
Countries Served
United States, Canada, United Kingdom, Australia, Germany, France.
Languages
English, Spanish, French
Users
Customer Support Agents, Support Team Managers, Website Managers, IT Support Staff, Customer Relations Coordinators
Industries Served
Startups, SMEs, Nonprofits & Associations, E-commerce websites, Service Providers
Tags
Customer Support, Ticketing, SaaS, Help Desk, Website Integration, Internal Comments

luminjo's In-App Market Place

Does luminjo have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

NA

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

EUR (€)

Pros & Cons

  • Easy website integration with embeddable forms
  • User-friendly for both agents and customers
  • Supports multiple agents with role management
  • Ticket tracking and internal commenting improve collaboration
  • Cost-effective options for different business sizes
  • May have limited advanced automation features
  • Limited native third-party integrations outside core features
  • Some users may require onboarding time to utilize all features
  • Basic plans might be restrictive for larger teams
  • No mention of offline support capabilities

luminjo's Support Options

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