About Lync Adapter
Lync Adapter is a software platform from Sensiple that provides integration for Microsoft Lync environments. It includes features such as voice connectivity, video conferencing support, and presence integration so users can communicate effectively across various channels. This adapter facilitates smooth communication between different systems, allowing for flexibility and improved collaboration in organizations. Additionally, it supports a range of devices, ensuring accessibility for all users. Key capabilities: voice integration video session management presence synchronization multi-device support real-time communication Best for: enterprises that need to unify their communication tools and improve collaboration among teams.
Tryvium by Sensiple presents itself as a next-generation customer service and employee experience platform rooted in the concept that Employee Experience (EX) directly influences Customer Experience (CX). This forward-thinking approach is embodied in its deep integration with Microsoft Teams, transforming the familiar communication platform into a powerful IT service and support hub. Tryvium’s strength lies in combining cutting-edge technologies—AI, NLP, and Machine Learning—with intuitive tools that simplify service delivery for both agents and end-users. The platform is tailored for modern enterprise environments where speed, scalability, collaboration, and intelligent automation are essential to delivering high-quality service across distributed teams. A key highlight of Tryvium is its seamless Microsoft Teams integration. Built entirely within the Teams ecosystem, Tryvium allows agents to manage tickets, collaborate internally, and engage with users without switching platforms. This design ensures minimal learning curve and operational friction for organizations already using Teams, enhancing adoption and productivity. The platform supports effortless ticket creation via chatbot interactions, a feature that leverages natural language understanding to reduce time and complexity for end-users.
Pros & Cons
- AI-Powered Automation: Uses NLP and ML for intelligent self-service and chatbot interactions.
- Multi-Channel & Real-Time Support: Seamless customer experience across multiple communication platforms.
- Advanced Ticketing & Routing: Personalized routing based on user demographics, priorities, and intent.
- Real-Time Translation in 110 Languages: Supports multilingual interactions for global customers.
- Scalable & Customizable: Easily adapts to changing business needs and integrates with ITSM platforms.
- Comprehensive Analytics & Sentiment Detection: Provides actionable insights for continuous improvement.
- Quick Setup & Frequent Upgrades: Minimal pre-requisites with free updates every three months.
- Strong ROI & Cost Efficiency: Reduces operational expenses and enhances O365 investment.
- Potential Learning Curve: Users may require time to fully utilize advanced AI functionalities.
- Cloud-Based Dependence: Performance may be affected by internet stability.
- Limited Insights on Specific Integrations: Details on third-party compatibility could be more transparent.
Features
Key features
Leverages AI, NLP, and Machine Learning to provide intelligent self-help and self-service for users, resolving issues without human intervention.
Built on Microsoft Teams, it offers rich collaboration features like screen sharing, file sharing, and chat invites for agents and users.
Provides a consistent experience across multiple channels and offers real-time translation in 110 languages for seamless global support.
Offers comprehensive dashboards and analytics for users, agents, and overall workplace performance, including real-time emotion detection.
Empowers agents with proactive, multi-layered knowledge support and dynamic KB assist for personalized, instant answers.
Boasts a minimal 8-week setup time and provides free, quarterly core product upgrades, ensuring continuous value.
Additional features
Natively integrates with almost all ITSM platforms for a one-stop agent experience.
Connects with language translation services.
Integrates with Natural Language Understanding platforms.
Connects with external knowledge bases.
Integrates with platforms for automating endpoint tasks.
Supports conference calls or meetings within the platform.
Allows transferring chats or tickets to other agents.
Enables agents and users to share screens for troubleshooting.
Facilitates the sharing of files between agents and users.
Allows scheduling callbacks or inviting users back to chat sessions.
Provides self-help and self-service options powered by AI.
Automates tasks on user endpoints.
Translates conversations in real-time between agents and users.
Allows users to seamlessly switch between different communication channels.
Provides a consistent user experience across all support channels.
Offers a comprehensive view of the user's history and details.
Provides agents with a complete view of their performance and interactions.
Allows agents to manage and resolve support tickets.
Displays key performance indicators for agents.
Provides proactive and relevant knowledge base articles to agents.
Enables agents to use pre-written responses for efficiency.
Provides supervisors with live performance metrics and detailed reports.
Alerts supervisors to critical events or sentiment changes.
Identifies sentiment changes in conversations as they happen.
Manages how tickets are directed to agents and queues.
Records customer service calls.
Tools for managing the virtual assistant, users, and agents.
Allows supervisors to monitor live interactions.
Manages agent availability during holidays.
Configures system-generated messages.
Includes various other advanced setup options.
Saves time by automating routine support actions.
Allows employees to generate support tickets simply by interacting with the chatbot.
Provides agents with access to a comprehensive knowledge base.
Delivers relevant knowledge to agents in real-time for personalized answers.
Routes users to the right agent based on demography, priority, and intent.
Connects users to teams with the appropriate skill sets.
Identifies unusual patterns and emotional shifts in real-time.
Provides data and warnings for autonomous decision-making.
Knowledge articles are available in multiple languages.
Solution can be set up in a minimal 8 weeks.
Utilizes Azure components, contributing to ROI.
Allows scaling agents, queues, and skills up or down without impacting production.
Offers extensive reporting capabilities for service quality improvement.
Supervisors can monitor chats live and analyze sentiment.
All core product upgrades are provided free of cost every three months.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Lync Adapter
Lync Adapter is a software platform from Sensiple that provides integration for Microsoft Lync environments. It includes features such as voice connectivity, video conferencing support, and presence integration so users can communicate effectively across various channels. This adapter facilitates smooth communication between different systems, allowing for flexibility and improved collaboration in organizations. Additionally, it supports a range of devices, ensuring accessibility for all users. Key capabilities: voice integration video session management presence synchronization multi-device support real-time communication Best for: enterprises that need to unify their communication tools and improve collaboration among teams.
Lync Adapter Details
Lync Adapter's In-App Market Place
Does Lync Adapter have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CNY (¥), INR (₹), RUB (₽), BRL (R$)
Pros & Cons
- AI-Powered Automation: Uses NLP and ML for intelligent self-service and chatbot interactions.
- Multi-Channel & Real-Time Support: Seamless customer experience across multiple communication platforms.
- Advanced Ticketing & Routing: Personalized routing based on user demographics, priorities, and intent.
- Real-Time Translation in 110 Languages: Supports multilingual interactions for global customers.
- Scalable & Customizable: Easily adapts to changing business needs and integrates with ITSM platforms.
- Comprehensive Analytics & Sentiment Detection: Provides actionable insights for continuous improvement.
- Quick Setup & Frequent Upgrades: Minimal pre-requisites with free updates every three months.
- Strong ROI & Cost Efficiency: Reduces operational expenses and enhances O365 investment.
- Potential Learning Curve: Users may require time to fully utilize advanced AI functionalities.
- Cloud-Based Dependence: Performance may be affected by internet stability.
- Limited Insights on Specific Integrations: Details on third-party compatibility could be more transparent.
Lync Adapter's Support Options
Email Address
info@sensiple.comContact
+1 732-283-0499Lync Adapter's Alternatives
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