About Malomo
A shipment tracking platform for e-commerce brands, primarily on Shopify. It provides branded order tracking pages, proactive email and SMS notifications, and shipment analytics to reduce customer support tickets and increase repeat purchases.
Malomo is a post-purchase experience platform designed for e-commerce brands to transform shipment tracking into a marketing and customer retention channel. It allows businesses to create fully branded, customizable order tracking pages on their own domain, preventing customers from being sent to third-party carrier sites. Key features include proactive email and SMS notifications for all shipping events, detailed analytics on carrier performance, and tools to upsell and cross-sell products directly on the tracking page. Malomo integrates deeply with the Shopify ecosystem, including platforms like Klaviyo and Attentive, to create personalized communication flows. Pricing is based on monthly shipment volume, with plans starting from a 'Lite' tier up to a 'Growth' plan that includes concierge onboarding. The platform is a web-based SaaS solution aimed at helping online retailers reduce customer support tickets and drive repeat revenue.
Pros & Cons
- Turns a cost center (order tracking) into a revenue-generating marketing channel.
- Reduces 'Where Is My Order?' (WISMO) support tickets through proactive notifications.
- Integrates deeply with the Shopify ecosystem, including Klaviyo and Attentive.
- Offers a no-code tracking page builder for easy implementation.
- Provides detailed analytics on carrier performance and shipping times.
- Pricing is based on shipment volume, which may be costly for high-volume, low-margin stores.
- The platform is heavily focused on the Shopify ecosystem, which may limit its utility for brands on other platforms.
- Does not offer a free trial or a free tier for merchants to test the service.
Features
Key features
Create customizable order tracking pages that live on your storefront to maintain brand consistency and drive sales.
Proactively send real-time delivery updates to customers, reducing 'Where Is My Order?' (WISMO) inquiries.
Access dashboards and reports on carrier performance, time in-transit, and problem orders to optimize logistics.
Connects with Shopify, Klaviyo, Attentive, and other e-commerce tools to sync data and automate workflows.
Offers a public API and Malomo.js for embedding order tracking functionality into headless commerce sites.
Additional features
Define rules to automatically identify and flag problematic shipments for proactive customer communication.
Add an order lookup block anywhere on your site for customer self-service.
The platform supports displaying tracking information for orders that are split into multiple shipments.
Reports on the repeat revenue generated from the branded tracking pages.
Build advanced transactional email flows based on real-time shipping data through integrations like Klaviyo.
Integrates with over 2000 carriers to provide comprehensive tracking information.
A 2-click, no-code tool to build tracking pages directly within your Shopify theme.
Uses over 200 data points from Shopify to enable personalized post-purchase experiences.
Pricing
Monthly plans
- Up to 1,000 shipments per month
- Fully customizable tracking pages
- Transactional email in your theme
- Simple, guided setup
$.06 per extra shipment. Transactional emails are an additional $0.0045/message.
Source: vendor pricing page →- Up to 4,000 shipments per month
- Fully customizable tracking pages
- Transactional email in your theme
- Simple, guided setup
$.05 per extra shipment. Transactional emails are an additional $0.0045/message.
Source: vendor pricing page →- Concierge onboarding
- Malomo-built tracking pages
- Branded transactional emails
- Dedicated support and strategy
- Volume discounts
Starting at $400 billed monthly. For merchants looking for expert guidance.
Source: vendor pricing page →Countries & Languages
Interface languages
Billing currencies
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About Malomo
A shipment tracking platform for e-commerce brands, primarily on Shopify. It provides branded order tracking pages, proactive email and SMS notifications, and shipment analytics to reduce customer support tickets and increase repeat purchases.
Malomo Details
Malomo's In-App Market Place
Does Malomo have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Plans
Monthly plans
- Up to 1,000 shipments per month
- Fully customizable tracking pages
- Transactional email in your theme
- Simple, guided setup
$.06 per extra shipment. Transactional emails are an additional $0.0045/message.
Source: vendor pricing page →- Up to 4,000 shipments per month
- Fully customizable tracking pages
- Transactional email in your theme
- Simple, guided setup
$.05 per extra shipment. Transactional emails are an additional $0.0045/message.
Source: vendor pricing page →- Concierge onboarding
- Malomo-built tracking pages
- Branded transactional emails
- Dedicated support and strategy
- Volume discounts
Starting at $400 billed monthly. For merchants looking for expert guidance.
Source: vendor pricing page →Accepted Payment Currencies
USD
Pros & Cons
- Turns a cost center (order tracking) into a revenue-generating marketing channel.
- Reduces 'Where Is My Order?' (WISMO) support tickets through proactive notifications.
- Integrates deeply with the Shopify ecosystem, including Klaviyo and Attentive.
- Offers a no-code tracking page builder for easy implementation.
- Provides detailed analytics on carrier performance and shipping times.
- Pricing is based on shipment volume, which may be costly for high-volume, low-margin stores.
- The platform is heavily focused on the Shopify ecosystem, which may limit its utility for brands on other platforms.
- Does not offer a free trial or a free tier for merchants to test the service.
Malomo's Alternatives
ScaleONE
ScaleONE CRM is an all-in-one sales CRM and marketing automation platform developed by Shift ONE…
WebPay
WebPay is a payment gateway software from WebPay that provides a full-featured solution for processing…
LeadVenture
LeadVenture is a dealership technology platform providing digital retailing, inventory management, lead generation, marketing automation,…
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