About ManageworX
ManageworX is a field service management software from GINGON Solutions that supports service-based companies. It combines portfolio management, company information, and customer support features to help businesses manage their field operations effectively. The software allows companies to showcase their services, provide important information about their business, and facilitate communication with clients. With a focus on industries like computer services and home health care, ManageworX assists organizations in organizing their resources and improving service delivery. Key capabilities: portfolio management customer contact features service information industry-specific solutions client communication tools Best for: service-based companies that need efficient management of field operations.
ManageworX by GINGON Solutions is an all-in-one customer service and operations software built to simplify how service-based companies handle client relations, scheduling, invoicing, and field operations. It combines CRM, sales, management, and ticketing tools into a single platform, reducing the need for multiple disconnected systems. As a web-based solution, it allows users to manage tasks from any device with an internet connection, offering convenience and accessibility for growing businesses and franchises with multiple locations. The interface is designed for simplicity, featuring an intuitive dashboard where users can easily view financial summaries, unpaid invoices, and work orders. A major strength of ManageworX lies in its automation capabilities, particularly its ability to apply local taxes automatically based on the customer’s county, ensuring financial accuracy and compliance. It also supports unlimited template customization for invoices, estimates, and emails, giving companies the flexibility to maintain their branding. In addition to field and client management, it incorporates call center functionality, allowing businesses to monitor inbound and outbound calls and link them directly to service tickets. Technically, ManageworX runs on the Microsoft .
Pros & Cons
- +The platform supports multi-location service management, enabling companies to coordinate scheduling, ticketing, and invoicing across franchises or dispersed branches.
- +Users can create service calls and estimates quickly, with built-in email functionality to send documents directly to customers.
- +Tax calculation is automated based on customer location, applying county-specific rates to inventory items without manual input.
- +The system includes call center analytics, allowing businesses to monitor inbound and outbound service calls and ticket volumes.
- +Unlimited template creation for invoices, estimates, and promotional emails allows businesses to tailor communications to different customer segments.
- −The system’s reliance on Silverlight, a deprecated framework, may pose compatibility issues with modern browsers and limit future support.
- −No mobile app or mobile-specific interface is mentioned, which may hinder field technician access and real-time updates.
- −The platform’s last copyright update is from 2019, suggesting potential stagnation in feature development or lack of recent enhancements.
- −Lack of public pricing information makes it difficult for prospective users to evaluate affordability or compare with competitors.
- −The software’s interface and usability features are not described in detail, leaving uncertainty about user experience and learning curve.
Features
Key features
- Integrated CRM, Sales, and Management
- Functions as a single, efficient tool combining customer relations, sales tracking, and core business management.
- Franchise/Multi-Location Support
- Designed to easily manage operations across hundreds of locations, franchisors, and multiple field customer bases.
- End-to-End Service Lifecycle Automation
- Manages complex tasks from initial customer request and estimating through to scheduling, work orders, ticketing, and invoicing.
- Secure Web Access and Paperless System
- Provides secure access to control the business from anywhere, promoting a paperless, environmentally friendly workflow.
- Tax Automation by Location
- Automatically applies the correct taxes based on the customer's county location for accurate estimating and invoicing.
- Customizable Templates and Security
- Features unlimited custom template designs for documents and provides security control via unlimited, assignable group levels.
Additional features
- CRM, Sales, and Management
- Functions as a combined system for customer relationship management, sales tracking, and operational management.
- Ticketing Software
- Includes functionality for managing and tracking service tickets.
- Multi-Location Support
- Capable of servicing and managing operations for large, small, franchises, or multi-location companies.
- Web-Based System
- Operates as a web-based management system for service company operations.
- Scheduling
- Manages and coordinates complex task and service scheduling.
- Client Relations
- Supports the management and coordination of customer requests and service calls.
- Estimating
- Allows for the creation of service estimates that can be emailed to customers quickly.
- Invoicing
- Enables the creation of invoices with the ability to view unpaid invoices easily.
- Work Orders
- Manages and controls the creation and execution of work orders.
- Controlling
- Provides tools to simplify and control complex operational tasks.
- Call Center Functionality
- Features tools to analyze outbound and inbound service calls and tickets.
- Tax Automation by Location
- Automatically applies taxes by county based on the customer’s location.
- Inventory Management
- Allows for the creation and management of inventory items.
- Unpaid Invoice/Estimate View
- Provides a consolidated view of unpaid invoices and estimates on one screen.
- Security by Level
- Allows for the creation of unlimited group levels for security and access assignment.
- Unlimited Template Designs
- Supports the creation of unlimited template designs for invoices, estimates, or bulk email promotions.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About ManageworX
ManageworX is a field service management software from GINGON Solutions that supports service-based companies. It combines portfolio management, company information, and customer support features to help businesses manage their field operations effectively. The software allows companies to showcase their services, provide important information about their business, and facilitate communication with clients. With a focus on industries like computer services and home health care, ManageworX assists organizations in organizing their resources and improving service delivery. Key capabilities: portfolio management customer contact features service information industry-specific solutions client communication tools Best for: service-based companies that need efficient management of field operations.
ManageworX Details
ManageworX's In-App Market Place
Does ManageworX have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
No
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (CHF), CNY (¥), INR (₹), MXN (Mex$), NZD (NZ$), SGD (S$), KRW (₩), ZAR (R), SEK (kr), RUB (₽)
Pros & Cons
- The platform supports multi-location service management, enabling companies to coordinate scheduling, ticketing, and invoicing across franchises or dispersed branches.
- Users can create service calls and estimates quickly, with built-in email functionality to send documents directly to customers.
- Tax calculation is automated based on customer location, applying county-specific rates to inventory items without manual input.
- The system includes call center analytics, allowing businesses to monitor inbound and outbound service calls and ticket volumes.
- Unlimited template creation for invoices, estimates, and promotional emails allows businesses to tailor communications to different customer segments.
- The system’s reliance on Silverlight, a deprecated framework, may pose compatibility issues with modern browsers and limit future support.
- No mobile app or mobile-specific interface is mentioned, which may hinder field technician access and real-time updates.
- The platform’s last copyright update is from 2019, suggesting potential stagnation in feature development or lack of recent enhancements.
- Lack of public pricing information makes it difficult for prospective users to evaluate affordability or compare with competitors.
- The software’s interface and usability features are not described in detail, leaving uncertainty about user experience and learning curve.
ManageworX's Support Options
Email Address
uri@moverworx.comContact
+1 954-917-7288ManageworX's Alternatives
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