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ManageworX

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About ManageworX

ManageworX is a field service management software from GINGON Solutions that supports service-based companies. It combines portfolio management, company information, and customer support features to help businesses manage their field operations effectively. The software allows companies to showcase their services, provide important information about their business, and facilitate communication with clients. With a focus on industries like computer services and home health care, ManageworX assists organizations in organizing their resources and improving service delivery. Key capabilities: portfolio management customer contact features service information industry-specific solutions client communication tools Best for: service-based companies that need efficient management of field operations.

ManageworX Details

Vendor
GINGON Solutions
Year Launched
2011
Location
1100 Powerline Rd Suite 221 , Deerfield Beach, FL, United States, Florida
Deployment
cloud
Training Options
demo
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Dutch, Portuguese, Russian, Chinese, Japanese, Korean
Users
Business owners, Service managers, Dispatchers, Field technicians, Sales representatives, Customer service agents, Franchise administrators, Account and billing staff
Industries Served
Computer services, Home health care, Electrical services, Locksmith services, Plumbing, Lawn care, Carpet cleaning, Fleet maintenance, Fire and water restoration, Dental maintenance, Event planning, Pool and spa services
Tags
Field Service Management, ManageworX, Gingon

ManageworX's In-App Market Place

Does ManageworX have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

No

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (CHF), CNY (¥), INR (₹), MXN (Mex$), NZD (NZ$), SGD (S$), KRW (₩), ZAR (R), SEK (kr), RUB (₽)

Pros & Cons

  • The platform supports multi-location service management, enabling companies to coordinate scheduling, ticketing, and invoicing across franchises or dispersed branches.
  • Users can create service calls and estimates quickly, with built-in email functionality to send documents directly to customers.
  • Tax calculation is automated based on customer location, applying county-specific rates to inventory items without manual input.
  • The system includes call center analytics, allowing businesses to monitor inbound and outbound service calls and ticket volumes.
  • Unlimited template creation for invoices, estimates, and promotional emails allows businesses to tailor communications to different customer segments.
  • The system’s reliance on Silverlight, a deprecated framework, may pose compatibility issues with modern browsers and limit future support.
  • No mobile app or mobile-specific interface is mentioned, which may hinder field technician access and real-time updates.
  • The platform’s last copyright update is from 2019, suggesting potential stagnation in feature development or lack of recent enhancements.
  • Lack of public pricing information makes it difficult for prospective users to evaluate affordability or compare with competitors.
  • The software’s interface and usability features are not described in detail, leaving uncertainty about user experience and learning curve.

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