About Maplewave
Maplewave is a modular commerce platform for the telecommunications industry. It integrates sales channels and systems, allowing customers to transact across physical and digital channels.
Maplewave provides a modular commerce platform specifically designed for the telecommunications industry. Its core offering is an omnichannel solution that integrates various sales channels, including in-store point-of-sale, e-commerce, and self-service apps, into a unified system. This allows customers to begin transactions in one channel and complete them in another. Key modules include a telco-specific Point of Sale (POS), Paperless Transactions for digital contracts, Inventory Management, and Business Intelligence for analytics. The platform is built on a modern architecture using TM Forum Open APIs, enabling integration with existing billing and back-end systems. Maplewave offers flexible deployment and commercial models, catering to telcos seeking either quick enhancements or full-scale digital transformations. Support options include dedicated project management, various training methods, and ongoing customer success management. Pricing is not publicly listed and requires direct contact with the sales team.
Pros & Cons
- Specifically designed for the telecommunications industry, addressing telco-specific workflows.
- Modular platform allows businesses to select only the components they need.
- Enables a true omnichannel customer experience across physical and digital channels.
- Built on modern, open architecture (TM Forum APIs) for better integration with existing systems.
- Offers flexible deployment and commercial models to suit different budgets and strategies.
- Pricing is not publicly available and requires a sales consultation.
- The platform is highly specialized for telcos, which may limit its applicability for general retailers.
- Full transformation projects can have a long time-to-value of 24-48+ months.
Features
Key features
Sell devices, plans, top-ups, and accessories on tablet, mobile, or desktop, with integration to OSS/BSS systems.
Enables customers to browse, build, and complete orders online, with automation for tasks like credit checks and order fulfillment.
Provides digital document signing and storage with flexible deployment options, including on-premise and cloud.
Ensures optimal stock availability and automates replenishment calculations based on sales data.
Allows customers to shop and manage their services on web, iOS, or Android, reducing support costs.
Provides data across channels on sales volumes, inventory, and performance, with filtering down to the transaction level.
Unites physical and digital channels, allowing customers to start a transaction in one channel and finish in another.
Additional features
Manages relationships and sales through third-party dealers and partners.
Streamlines warehouse operations from receiving to shipping.
Offers self-service options for sales and service.
Built using TM Forum Open APIs, microservices, and containerization for scalability and integration.
Connects with AI agents to perform tasks, generate insights, and create personalized offers.
Offers deployment as a Customer Experience Layer over existing systems or as a full transformation.
Supports opex, capex, or mixed payment structures to fit business financial strategies.
Pricing
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About Maplewave
Maplewave is a modular commerce platform for the telecommunications industry. It integrates sales channels and systems, allowing customers to transact across physical and digital channels.
Maplewave Details
Maplewave's In-App Market Place
Does Maplewave have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
Pros & Cons
- Specifically designed for the telecommunications industry, addressing telco-specific workflows.
- Modular platform allows businesses to select only the components they need.
- Enables a true omnichannel customer experience across physical and digital channels.
- Built on modern, open architecture (TM Forum APIs) for better integration with existing systems.
- Offers flexible deployment and commercial models to suit different budgets and strategies.
- Pricing is not publicly available and requires a sales consultation.
- The platform is highly specialized for telcos, which may limit its applicability for general retailers.
- Full transformation projects can have a long time-to-value of 24-48+ months.
Maplewave's Support Options
Email Address
support@maplewave.comContact
+1-800-668-7757Maplewave's Alternatives
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Moniepoint is a financial management software from Moniepoint Microfinance Bank that supports small business transactions.…
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