About MCUBE
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MCUBE Details
Vendor
VMC Technologies
Year Launched
2006
Location
Tapaswiji Info Park, 184/185, EPIP Zone Whitefield Rd, Kundalahalli, Brookefield, Bengaluru, Karnataka 560066
Deployment
cloud
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian
Users
Agent, Supervisor, Administrator, IT Manager.
Industries Served
Healthcare, Education, Finance, Retail, Telecommunications, Technology
Tags
Contact Center, MCUBE
MCUBE's In-App Market Place
Does MCUBE have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), INR (₹), AUD (A$), CAD (C$), JPY (¥), CNY (¥), CHF (Fr.), RUB (₽), BRL (R$), MXN ($), KRW (₩), SGD (S$), HKD (HK$), SEK (kr), NZD (NZ$), NOK (kr), ZAR (R), TRY (₺)
Pros & Cons
- Customizable Call Routing, and Call Recording can lead to more efficient, and higher-quality customer interactions.
- The solution provides a comprehensive view of customer interactions
- Offering multiple communication channels .
- Cloud-based solutions like MCUBE can be easily customized and scaled to adapt to changing business needs and fluctuations in customer demand.
- Automation of routine tasks can help agents be more productive and handle more interactions.
- As a cloud-based solution, a stable and reliable internet connection is crucial for uninterrupted operation.
- Downtime in internet service can directly impact the ability to handle customer calls.
- Entrusting customer communication data to a third-party cloud provider requires confidence in their security measures and adherence to privacy regulations
- there's a possibility of technical glitches, bugs, or system outages that could disrupt communication.