MecaPlanning

MecaPlanning provides a digital dashboard where all after-sales service stakeholders can access real-time data on tasks, alerts, and delays, improving communication and reducing lead times.

The software enhances collaboration between reception and workshop departments, ensuring transparency and synchronization of appointments, vehicle availability, parts orders, and technician schedules.

Customers can book appointments autonomously via a distributor's website or QR code scanning, ensuring a seamless and efficient process with real-time availability updates.

MecaPlanning integrates various schedules (receptionists, technicians, courtesy vehicles, pre-picking, and HR) into a centralized system, allowing for optimal resource management and workflow efficiency.

MecaPlanning supports multi-channel communication with customers, including SMS, email, and online updates, keeping customers informed on the status of their vehicle service in real-time.

Customers can track the progress of their vehicle service in real-time, with updates every two minutes, ensuring transparency and reducing uncertainty.

Customers can modify, cancel, or reschedule appointments without human intervention, increasing convenience and reducing missed appointments ("no-shows").

MecaPlanning integrates with various Dealer Management Systems (DMS), extranets, and third-party partners, creating a fully connected and customizable ecosystem.

MecaPlanning allows users to track key performance indicators such as workshop load, production rates, and vehicle turnaround times, providing a comprehensive overview of after-sales performance.

With the ability to process and analyze vast amounts of data from over 400,000 appointments per month, MecaPlanning offers detailed reporting on various aspects of the after-sales service, helping improve operational efficiency.

Each dealership can define its communication policies, tailoring customer interactions to meet specific business needs and ensuring consistent customer experiences.

MecaPlanning offers a simplified version (MecaPlanning Agent) for smaller businesses, while also scaling to support larger operations, providing a flexible solution for a variety of needs.

Complete digitalization of the after-sales process, from reception to service completion, streamlining operations and improving efficiency.

Customers can scan QR codes to quickly access booking interfaces, making appointment scheduling more efficient.

Customers receive automated status updates on their service appointments, from start to finish, ensuring they are always informed.

The system ensures that all departments have a real-time 360° view of activities, eliminating redundant communication and manual coordination.

MecaPlanning tracks and displays important operational metrics in real-time, providing a clear overview of service performance.

SMS, email, and other communication channels keep customers informed and engaged throughout their after-sales journey.

All staff members, from receptionists to workshop technicians, have access to a shared system, providing a unified, transparent view of ongoing after-sales operations.

Real-time visibility of technician availability, part orders, and courtesy vehicles ensures appointments are managed efficiently.

Continuous digital monitoring ensures no tasks or appointments are overlooked, providing greater visibility into business operations.

MecaPlanning allows each dealership or service provider to set and manage their own customer communication policies, ensuring consistency across all touchpoints.

MecaPlanning includes initial in-person training and online webinars to ensure all users can effectively utilize the platform.