MecaPlanning

Additional features

Real-Time Task and Alert Management

MecaPlanning provides a digital dashboard where all after-sales service stakeholders can access real-time data on tasks, alerts, and delays, improving communication and reducing lead times.

Smooth Reception and Workshop Coordination

The software enhances collaboration between reception and workshop departments, ensuring transparency and synchronization of appointments, vehicle availability, parts orders, and technician schedules.

Autonomous Customer Appointment Booking

Customers can book appointments autonomously via a distributor's website or QR code scanning, ensuring a seamless and efficient process with real-time availability updates.

Centralized and Synchronized Scheduling

MecaPlanning integrates various schedules (receptionists, technicians, courtesy vehicles, pre-picking, and HR) into a centralized system, allowing for optimal resource management and workflow efficiency.

Real-Time Customer Communication

MecaPlanning supports multi-channel communication with customers, including SMS, email, and online updates, keeping customers informed on the status of their vehicle service in real-time.

Online Service Progress Tracking

Customers can track the progress of their vehicle service in real-time, with updates every two minutes, ensuring transparency and reducing uncertainty.

Self-Service for Appointment Management

Customers can modify, cancel, or reschedule appointments without human intervention, increasing convenience and reducing missed appointments ("no-shows").

Interfacing with DMS and Third-Party Systems

MecaPlanning integrates with various Dealer Management Systems (DMS), extranets, and third-party partners, creating a fully connected and customizable ecosystem.

Key Performance Indicator (KPI) Monitoring

MecaPlanning allows users to track key performance indicators such as workshop load, production rates, and vehicle turnaround times, providing a comprehensive overview of after-sales performance.

Detailed Reporting and Analytics

With the ability to process and analyze vast amounts of data from over 400,000 appointments per month, MecaPlanning offers detailed reporting on various aspects of the after-sales service, helping improve operational efficiency.

Customizable Communication Policies

Each dealership can define its communication policies, tailoring customer interactions to meet specific business needs and ensuring consistent customer experiences.

Flexible for Different Business Sizes

MecaPlanning offers a simplified version (MecaPlanning Agent) for smaller businesses, while also scaling to support larger operations, providing a flexible solution for a variety of needs.

Digitalization of After-Sales Processes

Complete digitalization of the after-sales process, from reception to service completion, streamlining operations and improving efficiency.

Booking via QR Code

Customers can scan QR codes to quickly access booking interfaces, making appointment scheduling more efficient.

Automated Customer Updates

Customers receive automated status updates on their service appointments, from start to finish, ensuring they are always informed.

Workshop and Reception Synchronization

The system ensures that all departments have a real-time 360° view of activities, eliminating redundant communication and manual coordination.

Integrated Key Performance Indicators (KPIs)

MecaPlanning tracks and displays important operational metrics in real-time, providing a clear overview of service performance.

Multi-Channel Customer Communication

SMS, email, and other communication channels keep customers informed and engaged throughout their after-sales journey.

Comprehensive After-Sales View

All staff members, from receptionists to workshop technicians, have access to a shared system, providing a unified, transparent view of ongoing after-sales operations.

Real-Time Appointment Scheduling

Real-time visibility of technician availability, part orders, and courtesy vehicles ensures appointments are managed efficiently.

Digital Monitoring of After-Sales Activities

Continuous digital monitoring ensures no tasks or appointments are overlooked, providing greater visibility into business operations.

Customizable Communication Policies

MecaPlanning allows each dealership or service provider to set and manage their own customer communication policies, ensuring consistency across all touchpoints.

Training and Ongoing Support

MecaPlanning includes initial in-person training and online webinars to ensure all users can effectively utilize the platform.