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mHelpDesk

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Software Status:Active

About mHelpDesk

MHelpDesk is a field service management software from mHelpDesk that helps businesses manage their operations. It includes job scheduling, invoicing, and customer management so teams can improve efficiency and organization. The platform allows users to track work orders and monitor technician performance in real-time. mHelpDesk also offers mobile access, ensuring that field workers can update information on-the-go. Key capabilities: job scheduling invoicing customer management mobile access reporting Best for: service-based businesses that need comprehensive tools for managing field operations.

mHelpDesk Details

Vendor
mHelpDesk
Year Launched
2009
Location
3040 Williams Dr, Fairfax, VA 22031, US
Deployment
cloud, ios, android
Training Options
documentation, videos, live online
Countries Served
All Countries
Languages
English
Users
Carpenter, Cleaning Pro – Exterior, Cleaning Pro – Interior/Maid Service, Construction, Electrician, Designer/Engineer, Fencing Pro, Flooring Pro, Garage Door Pro, Gutter Contractor, Landscaper, Handyman, Home Inspector, Home Media Pro, HVAC Pro, Insulation Pro, Information Technology, Mason/Concrete Pro, Painter, Pools Pro, Plumber, Remodeler, Roofing Pro, Security, Siding Pro, Solar Pro, Tree Service Pro, Window/Door Pro
Industries Served
IT, HVAC, plumbing, electrical, and construction.
Tags
Business Management, Calendar, Carpet Cleaning, Computer Repair Shop, Contractor Management, CRM, Electrical Contractor, Employee Scheduling, Equipment Maintenance, Facility Management, Field Service Management, Franchise Management, Garage Door, Home Inspection, HVAC, HVAC Estimating, Inventory Management, IT Service, Landing Page, Landscape, Maid Service, Maintenance Management, Oil and Gas, Quoting, Work Order, Workflow Management, Workforce Management, Towing, Time Clock, Time Tracking, Roofing, Scheduling, Security System Installer, Service Dispatch, Pest Control, Plumbing.

mHelpDesk's In-App Market Place

Does mHelpDesk have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

Usd ($), Eur (€), Gbp (£), Aud (A$), Cad (Can$), Jpy (¥), Chf (Fr.), Cny (¥), Rub (₽), Inr (₹), Brl (R$), Mxn (Mex$), Krw (₩), Ils (₪), Zar (R), Sar (﷼), Aed (د.إ), Sek (kr), Nok (kr), Hkd (Hk$), Sgd (S$), Try (₺), Thb (฿), Twd (Nt$), Pln (zł), Dkk (kr), Huf (Ft), Czk (Kč), Idt (Rp), Myr (Rm), Php (₱), Twd (NT$), Vnd (₫), Qar (﷼), Kwd (د.ك), Omr (﷼).

Pros & Cons

  • • Easy to use and user-friendly interface
  • • Streamlines workflows and improves efficiency
  • • Integrates well with QuickBooks
  • • Strong customer service
  • • Mobile app functionality
  • • Helpful for organizing customer information
  • • Useful for sending text message alerts
  • • Allows customization of invoices and work orders
  • • Generates leads
  • • Limited invoice functionality
  • • Difficulty transferring invoices to QuickBooks
  • • Challenges generating detailed invoice reports
  • • Poor search features for customers
  • • Inconsistent customer service quality
  • • Challenging refund policy
  • • Slow software
  • • Lack of updates to the software
  • • Difficulty managing memberships
  • • Bugs that take a long time to resolve
  • • Limited option for managing sales tax
  • • Inventory items don't sync with QuickBooks until final invoice

mHelpDesk's Support Options

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