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Mint Service Desk

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Software Status:Active

About Mint Service Desk

Mint Service Desk is a helpdesk software from OPGK RZESZOW that assists organizations in managing customer inquiries and service requests. It provides ticket management, knowledge base creation, and reporting tools so teams can address issues effectively. The software supports multi-channel communication, allowing users to receive requests from various platforms, including email and chat. Additionally, Mint Service Desk includes automation features to simplify repetitive tasks and improve response times. Key capabilities: ticket tracking knowledge management automated responses multi-channel support reporting and analytics Best for: IT teams and customer service departments that need to handle support requests efficiently.

Mint Service Desk Details

Vendor
OPGK RZESZOW
Year Launched
Location
ITSM Software S.A. ul. Geodetów 1, 35-328 Rzeszów, Poland
Deployment
cloud, on premise, windows, linux, ios, android
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Chinese, Japanese.
Users
IT Support Specialist, Helpdesk Technician, Asset Manager, Complaint Coordinator, Vendor Manager, System Administrator, Customer Support Lead
Industries Served
Logistics (e.g., Palletline), Education (e.g., Politechnika Rzeszowska), Customer Support, Security (e.g., DGP Security Partner), Technology, Manufacturing, GIS Services
Tags
ITSM, Helpdesk, Asset Management, Complaint Management, Vendor Management, GIS Integration, Ticket Management, Cloud-Based, On-Premise

Mint Service Desk's In-App Market Place

Does Mint Service Desk have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

NA

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), CAD (C$), AUD (A$), CHF (CHF), CNY (¥), SEK (kr), INR (₹)

Pros & Cons

  • Flexible & Scalable: Can be deployed on-premise or in the cloud.
  • Easy to Use & Configure: User-friendly interface for admins, agents, and customers.
  • Comprehensive ITSM Features: ITIL V4 certified, integrated ticketing system, and asset management.
  • Affordable Pricing: Budget-friendly compared to alternatives like ServiceNow and JIRA Service Management.
  • Good Customer Support: Responsive team and helpful troubleshooting.
  • UI Needs Improvement: Some users find the interface outdated.
  • Notification Configuration Issues: Could be more intuitive.
  • Limited API Documentation: Free version lacks proper API documentation.
  • Unclear Product Roadmap: Future updates and feature releases could be more transparent.

Mint Service Desk's Support Options

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