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Miracle Service

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Software Status:Active

About Miracle Service

Miracle Service is a service management software from Nexent advancements that helps organizations manage and simplify their service processes. It combines incident management, change management, and asset management so users can effectively track and resolve service requests. This platform provides tools for reporting and metrics to gauge service performance and make informed decisions. Miracle Service also supports multi-channel communication, allowing users to interact through various methods including email and phone. Key capabilities: incident management change management asset management reporting tools multi-channel support Best for: IT departments and service-oriented organizations that need to manage service requests and improve operational efficiency.

Miracle Service Details

Vendor
Nexent Innovations
Year Launched
1994
Location
1290 Central Pkwy W. Suite 1100 Mississauga ON L5C 4R3
Deployment
cloud
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Chinese, Japanese, Korean, Arabic, Turkish, Polish
Users
Service technicians, field engineers, maintenance managers, dispatchers, operations managers, inventory/parts managers, service administrators, contract managers, finance and billing officers, installation specialists
Industries Served
office equipment, restaurant equipment, fire protection, scale equipment, telecommunications, security protection, medical equipment, banking equipment, printing systems
Tags
Field Service Management, Miracle Service

Miracle Service's In-App Market Place

Does Miracle Service have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

No

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (CHF), CNY (¥), SEK (kr), NZD (NZ$), INR (₹), SGD (S$), KRW (₩), MXN (Mex$), BRL (R$), PLN (zł), RUB (₽), TRY (₺), ZAR (R), HKD (HK$), NOK (kr), DKK (kr)

Pros & Cons

  • Centralizes scheduling to ensure technicians arrive with the right parts at the right time.
  • Mobile access supports Android, iOS, and Windows for real-time service updates.
  • Integrates with 20+ accounting systems including QuickBooks and Sage50.
  • Includes over 130 prebuilt reports for data-driven decision-making.
  • Automates service contract invoicing for monthly or annual billing cycles.
  • Tracks inventory across warehouses and vehicles for accurate billing and restocking.
  • Proven to increase profitability, service revenue, and workforce utilization.
  • Serves a wide range of industries including medical, telecom, and fire protection.
  • No mention of multilingual support or international compliance features.
  • May require training to fully utilize advanced reporting and inventory tools.
  • No visible API documentation for custom development or automation.
  • Mobile app capabilities are not detailed beyond basic access and updates.
  • Website lacks customer testimonials or case studies for deeper insights.
  • No mention of predictive maintenance or AI-driven scheduling features.
  • Interface previews or demo videos are not readily accessible.

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