About Miracle Service
Miracle Service is a service management software from Nexent advancements that helps organizations manage and simplify their service processes. It combines incident management, change management, and asset management so users can effectively track and resolve service requests. This platform provides tools for reporting and metrics to gauge service performance and make informed decisions. Miracle Service also supports multi-channel communication, allowing users to interact through various methods including email and phone. Key capabilities: incident management change management asset management reporting tools multi-channel support Best for: IT departments and service-oriented organizations that need to manage service requests and improve operational efficiency.
Miracle Service by Nexent Innovations is a long-standing field service management solution built specifically for businesses that install, maintain, or repair equipment, combining scheduling, contract management, inventory control, mobile workforce support, and financial integration in one platform. In use since 1994 and trusted by more than 5,000 users across 45 countries, the software’s greatest strength is its comprehensive service contract management system, which automates monthly or annual invoicing and drives recurring revenue without manual intervention. It also delivers strong inventory tracking that extends beyond warehouses to individual technician vehicles, ensuring that every part used during service is accurately billed. Performance-wise, the solution is stable and scalable, handling high data volume environments common to office equipment, telecom, and fire protection services. Its hybrid structure provides both web-based office access and a mobile app compatible with Android, iOS, and Windows, keeping field technicians connected to schedules, customer data, and job completion reports in real time.
Pros & Cons
- +Centralizes scheduling to ensure technicians arrive with the right parts at the right time.
- +Mobile access supports Android, iOS, and Windows for real-time service updates.
- +Integrates with 20+ accounting systems including QuickBooks and Sage50.
- +Includes over 130 prebuilt reports for data-driven decision-making.
- +Automates service contract invoicing for monthly or annual billing cycles.
- +Tracks inventory across warehouses and vehicles for accurate billing and restocking.
- +Proven to increase profitability, service revenue, and workforce utilization.
- +Serves a wide range of industries including medical, telecom, and fire protection.
- −No mention of multilingual support or international compliance features.
- −May require training to fully utilize advanced reporting and inventory tools.
- −No visible API documentation for custom development or automation.
- −Mobile app capabilities are not detailed beyond basic access and updates.
- −Website lacks customer testimonials or case studies for deeper insights.
- −No mention of predictive maintenance or AI-driven scheduling features.
- −Interface previews or demo videos are not readily accessible.
Features
Key features
- Mobile Field Service (Cross-Platform)
- Allows technicians to access and update service information from any mobile device (Android, iOS, and Windows).
- Extensive Accounting Integration
- Integrates seamlessly with 20 standard accounting packages, including QuickBooks® and Sage50®.
- Service Contracts with Auto Invoicing
- Manages service and preventative maintenance contracts and automatically generates monthly or annual customer invoices.
- Intelligent Inventory Control
- Tracks parts across warehouses and trucks, monitors usage trends, and ensures proper billing for every part used.
- Comprehensive Management Reporting (130+)
- Includes over 130 standard reports on technicians, customers, equipment, and service contracts for better decision-making.
- Global Deployment and Experience
- Used by over 5,000 users in 45 countries, demonstrating global reach and experience since 1994.
Additional features
- Service Scheduling
- Ensures technicians are in the right place, at the right time, with the right parts for a service call.
- Technician Scheduling
- Specifically manages the scheduling and deployment of field service technicians.
- Field Service Scheduling
- The core function of planning and managing field service jobs.
- Mobile Field Service
- Allows technicians to access and update service information while in the field.
- Android Support
- Provides mobile app compatibility for technicians using Android devices.
- iOS Support
- Provides mobile app compatibility for technicians using Apple iOS devices.
- Windows Support
- Provides mobile app compatibility for technicians using Windows devices or laptops.
- Accounting Integration
- Connects seamlessly with external financial software for automated data flow.
- Integration with QuickBooks®
- Supports direct connection and data transfer with QuickBooks accounting software.
- Integration with Sage50®
- Supports direct connection and data transfer with Sage50 accounting software.
- Management Reporting
- Allows quick generation of valuable data for improved decision-making.
- Technician Reporting
- Provides reports specific to technician performance and activity.
- Customer Reporting
- Provides reports specific to customer service history and data.
- Equipment Reporting
- Provides reports specific to equipment service history and details.
- Service Contract Reporting
- Provides reports specific to service agreement status and performance.
- Standard Reports (130+)
- Includes a large library of over 130 pre-built reports.
- Service Contracts Management
- Facilitates the efficient and easy management of customer service agreements.
- Preventative Maintenance Contract Management
- Manages scheduled maintenance agreements to ensure timely service.
- Automatic Invoicing (Contracts)
- Automatically generates monthly or annual invoices for service contract customers.
- Inventory Management
- Provides intelligent control over parts and supplies.
- Warehouse Parts Tracking
- Easily monitors the location and quantity of parts stored in the warehouse.
- Truck Parts Tracking
- Easily monitors the parts inventory carried by technicians in their service vehicles.
- Usage Trend Tracking
- Monitors the consumption patterns of parts to inform stocking decisions.
- Supply Monitoring
- Keeps track of stock levels for optimal inventory management.
- Proper Billing For Parts
- Ensures every part used on a job is correctly billed to the customer.
- HR Management (Implied)
- Equips the service business with tools to manage a more efficient workforce.
- Client Interaction Enhancement
- Features within the mobile app are noted to improve client communications.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Miracle Service
Miracle Service is a service management software from Nexent advancements that helps organizations manage and simplify their service processes. It combines incident management, change management, and asset management so users can effectively track and resolve service requests. This platform provides tools for reporting and metrics to gauge service performance and make informed decisions. Miracle Service also supports multi-channel communication, allowing users to interact through various methods including email and phone. Key capabilities: incident management change management asset management reporting tools multi-channel support Best for: IT departments and service-oriented organizations that need to manage service requests and improve operational efficiency.
Miracle Service Details
Miracle Service's In-App Market Place
Does Miracle Service have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
No
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (CHF), CNY (¥), SEK (kr), NZD (NZ$), INR (₹), SGD (S$), KRW (₩), MXN (Mex$), BRL (R$), PLN (zł), RUB (₽), TRY (₺), ZAR (R), HKD (HK$), NOK (kr), DKK (kr)
Pros & Cons
- Centralizes scheduling to ensure technicians arrive with the right parts at the right time.
- Mobile access supports Android, iOS, and Windows for real-time service updates.
- Integrates with 20+ accounting systems including QuickBooks and Sage50.
- Includes over 130 prebuilt reports for data-driven decision-making.
- Automates service contract invoicing for monthly or annual billing cycles.
- Tracks inventory across warehouses and vehicles for accurate billing and restocking.
- Proven to increase profitability, service revenue, and workforce utilization.
- Serves a wide range of industries including medical, telecom, and fire protection.
- No mention of multilingual support or international compliance features.
- May require training to fully utilize advanced reporting and inventory tools.
- No visible API documentation for custom development or automation.
- Mobile app capabilities are not detailed beyond basic access and updates.
- Website lacks customer testimonials or case studies for deeper insights.
- No mention of predictive maintenance or AI-driven scheduling features.
- Interface previews or demo videos are not readily accessible.
Miracle Service's Support Options
Email Address
support@miracleservice.comContact
1-905-206-1828Miracle Service's Alternatives
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