Mission Secure logo

Mission Secure

by ServiceNow
No reviews yet
SoldAvailable globallyCloud
Quick facts
VendorServiceNow
Year launched
StatusSold
Location2225 Lawson Lane, Santa Clara, CA, United States, California
Countries servedGlobal
Languages7
Integrations1+
Free tier
Free trial
Contact salesYES

About Mission Secure

Mission Secure is an Operational Technology Management software from ServiceNow that provides a complete and contextual view of OT systems, so users can keep them secure—and up and running. It includes features such as Learning, Get Started, and Sales support, which help users quickly understand and implement the platform. Additionally, it offers a demo option and is accessible in the United States and globally. The software is designed to assist organizations in managing their operational technology environments effectively. Key capabilities: contextual view security management user support demo access global availability Best for: organizations that need to maintain security and operational efficiency in their OT systems.

ServiceNow Operational Technology Management (OTM) is a robust cybersecurity and asset management solution tailored specifically for industrial control systems (ICS), SCADA networks, and other operational technology (OT) environments. Built on the ServiceNow AI Platform, it brings the platform’s proven strengths in automation, AI-driven insights, and workflow orchestration into the industrial space—effectively bridging the historical divide between IT and OT. Its primary value lies in enabling organizations to protect critical infrastructure while also enhancing operational uptime, offering an unprecedented level of visibility, threat intelligence, and risk-based prioritization in sectors where reliability is paramount. The user experience benefits significantly from ServiceNow’s established, intuitive interface. With a centralized console, users—whether they are OT engineers or IT security analysts—can navigate real-time telemetry, vulnerability data, and incident workflows from a unified view. The customizable dashboards for both Security and IT Operations allow users to focus on what matters most to them, from monitoring SCADA components to analyzing cyber threat indicators.

Pros & Cons

What users like
  • +Unified Platform: Manages OT asset lifecycles, vulnerabilities, and service workflows from a single system of action.
  • +Contextual Visibility: Maps OT devices to production processes, offering a full view of industrial operations.
  • +Proactive Risk Mitigation: Automates alerts and responses to issues before they escalate.
  • +IT/OT Convergence: Bridges IT and OT environments to improve operational resilience and reduce downtime.
  • +Scalable Packages: Modular features allow organizations to scale capabilities as needs evolve.
What users flag
  • Enterprise Focused: May be too complex or costly for smaller industrial operations.
  • Integration Overhead: Requires alignment with existing IT/OT infrastructure, which may involve significant setup.
  • Learning Curve: Teams unfamiliar with ServiceNow may need training to fully leverage the platform.

Features

Key features

AI + Data + Workflows Unification
Integrates artificial intelligence with enterprise data and automated workflows to streamline operations.
Generative AI (GenAI)
Utilizes AI to create human-language text and other content, enhancing self-service, content generation, and agent productivity.
Automated Workflows
Enables businesses to create and automate various workflows across departments, reducing manual tasks and improving efficiency.
Faster Issue Resolution
Leverages AI to help agents resolve cases more quickly and equips customers/employees with self-service options for requests.
AI Agent Fabric
A communication backbone that allows AI agents to work together across different tools, teams, and vendors.
AI Control Tower
Provides a centralized command center for governing, managing, securing, and realizing value from all AI agents, models, and workflows.

Additional features

AI + Data + Workflows Unification
The core capability of the platform, combining AI, data, and workflows for comprehensive enterprise orchestration.
Generative AI (GenAI)
Creates human-language text, images, and other new content, supporting interactions, help, issue resolution, and offloading routine tasks.
Automated Workflows
Simplifies the way workflows are built and custom code is developed, automating business processes.
Self-Service Capabilities
Equips customers and employees with AI-powered self-service for requests and issue resolution.
Faster Issue Resolution
Reduces manual work and helps agents resolve cases more quickly.
Streamlined App Development
Simplifies how workflows are built and custom code is developed.
AI Engagement Layer
A smart, conversational interface that enables users to complete complex tasks across systems.
Knowledge Graph
A component of the AI Engagement Layer that connects enterprise data.
Workflow Data Fabric
Unifies data and analytics for ultra-fast workflow performance.
AI Agent Fabric
A communication backbone for enterprise AI ecosystems, enabling collaboration among AI agents.
AI Control Tower
A centralized command center for governance, management, security, and value realization from all AI agents, models, and workflows.
Responsible AI
Commitment to human-centered, inclusive, transparent, and accountable AI.
Customer Service Management
Delivers exceptional service, empowers customers, and enhances their experience.
IT Service Management
Streamlines IT service delivery, boosts productivity, and resolves issues.
Employee Service Management
Streamlines onboarding, provides HR and IT support, and empowers employees with digital workflows.
Telecommunications Service Management
Unifies telecom operations and delivers proactive care.
Governance, Risk, and Compliance (GRC)
Helps build an integrated risk program and improve decision-making with automation.
Security Operations
Aids in defending against security threats and attacks.
Security Incident Response
Enables fast response to evolving threats and optimizes security operations.
Vulnerability Response
Identifies, prioritizes, and remediates vulnerabilities.
Threat Intelligence Security Center
Provides advanced threat hunting, modeling, and analysis.
Integrated Risk Management
Facilitates risk-informed decisions and improves efficiency.
Third-party Risk Management
Reduces third-party risk and improves resilience.
Security Posture Control
Manages the security of enterprise assets on-premises and in the cloud.
Privacy Management
Manages data privacy in real-time as part of a holistic risk program.
HR Service Delivery
Gives employees instant answers, guidance, and fast issue resolution.
Talent Development
Supports AI and skills-driven talent planning.
Legal Service Delivery
Modernizes operations for faster decisions and productivity.
Workplace Service Delivery
Automates desk bookings, manages facilities, and optimizes operations.
App Engine
Helps build apps that automate manual work and modernize legacy processes.
Integration Hub
Reduces cost and complexity for ServiceNow integrations.
Accounts Payable Operations
Automates invoice ingestion and accurate supplier payments.
Sourcing and Procurement Operations
Deploys easy-to-follow procurement processes.
Supplier Lifecycle Operations
Streamlines supplier onboarding, collaboration, and performance management.
RaptorDB
A database for ultra-fast workflow performance at scale.
AI Search
Provides personalized, relevant results in a consumer-grade search experience.
Now Assist
Generative AI capability that amplifies productivity across the business.
AI Agents
Autonomous AI agents that take action, handle tasks, manage processes, and collaborate with employees.
ServiceNow Store
Access to hundreds of certified, ready-to-use applications.
Predictive Intelligence
Predictive analytics capabilities for various operational areas.
Virtual Agent
Intelligent chatbot for instant responses to employees and customers.
Now Mobile
A single, native mobile app for accessing help and making requests across departments.

Pricing

Free trial
Free version
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Countries & Languages

Global
Countries served
7
Interface languages
20
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianChineseJapanese

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇯🇵JPY🇦🇺AUD🇨🇦CAD🇨🇭CHF🇨🇳CNY🇸🇪SEK🇲🇽MXN🇸🇬SGD🇭🇰HKD🇳🇴NOK🇰🇷KRW🇮🇳INR🇷🇺RUB🇿🇦ZAR🇧🇷BRL🇹🇷TRY🇳🇿NZD

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