About Mission Secure
Mission Secure is an Operational Technology Management software from ServiceNow that provides a complete and contextual view of OT systems, so users can keep them secure—and up and running. It includes features such as Learning, Get Started, and Sales support, which help users quickly understand and implement the platform. Additionally, it offers a demo option and is accessible in the United States and globally. The software is designed to assist organizations in managing their operational technology environments effectively. Key capabilities: contextual view security management user support demo access global availability Best for: organizations that need to maintain security and operational efficiency in their OT systems.
ServiceNow Operational Technology Management (OTM) is a robust cybersecurity and asset management solution tailored specifically for industrial control systems (ICS), SCADA networks, and other operational technology (OT) environments. Built on the ServiceNow AI Platform, it brings the platform’s proven strengths in automation, AI-driven insights, and workflow orchestration into the industrial space—effectively bridging the historical divide between IT and OT. Its primary value lies in enabling organizations to protect critical infrastructure while also enhancing operational uptime, offering an unprecedented level of visibility, threat intelligence, and risk-based prioritization in sectors where reliability is paramount. The user experience benefits significantly from ServiceNow’s established, intuitive interface. With a centralized console, users—whether they are OT engineers or IT security analysts—can navigate real-time telemetry, vulnerability data, and incident workflows from a unified view. The customizable dashboards for both Security and IT Operations allow users to focus on what matters most to them, from monitoring SCADA components to analyzing cyber threat indicators.
Pros & Cons
- +Unified Platform: Manages OT asset lifecycles, vulnerabilities, and service workflows from a single system of action.
- +Contextual Visibility: Maps OT devices to production processes, offering a full view of industrial operations.
- +Proactive Risk Mitigation: Automates alerts and responses to issues before they escalate.
- +IT/OT Convergence: Bridges IT and OT environments to improve operational resilience and reduce downtime.
- +Scalable Packages: Modular features allow organizations to scale capabilities as needs evolve.
- −Enterprise Focused: May be too complex or costly for smaller industrial operations.
- −Integration Overhead: Requires alignment with existing IT/OT infrastructure, which may involve significant setup.
- −Learning Curve: Teams unfamiliar with ServiceNow may need training to fully leverage the platform.
Features
Key features
- AI + Data + Workflows Unification
- Integrates artificial intelligence with enterprise data and automated workflows to streamline operations.
- Generative AI (GenAI)
- Utilizes AI to create human-language text and other content, enhancing self-service, content generation, and agent productivity.
- Automated Workflows
- Enables businesses to create and automate various workflows across departments, reducing manual tasks and improving efficiency.
- Faster Issue Resolution
- Leverages AI to help agents resolve cases more quickly and equips customers/employees with self-service options for requests.
- AI Agent Fabric
- A communication backbone that allows AI agents to work together across different tools, teams, and vendors.
- AI Control Tower
- Provides a centralized command center for governing, managing, securing, and realizing value from all AI agents, models, and workflows.
Additional features
- AI + Data + Workflows Unification
- The core capability of the platform, combining AI, data, and workflows for comprehensive enterprise orchestration.
- Generative AI (GenAI)
- Creates human-language text, images, and other new content, supporting interactions, help, issue resolution, and offloading routine tasks.
- Automated Workflows
- Simplifies the way workflows are built and custom code is developed, automating business processes.
- Self-Service Capabilities
- Equips customers and employees with AI-powered self-service for requests and issue resolution.
- Faster Issue Resolution
- Reduces manual work and helps agents resolve cases more quickly.
- Streamlined App Development
- Simplifies how workflows are built and custom code is developed.
- AI Engagement Layer
- A smart, conversational interface that enables users to complete complex tasks across systems.
- Knowledge Graph
- A component of the AI Engagement Layer that connects enterprise data.
- Workflow Data Fabric
- Unifies data and analytics for ultra-fast workflow performance.
- AI Agent Fabric
- A communication backbone for enterprise AI ecosystems, enabling collaboration among AI agents.
- AI Control Tower
- A centralized command center for governance, management, security, and value realization from all AI agents, models, and workflows.
- Responsible AI
- Commitment to human-centered, inclusive, transparent, and accountable AI.
- Customer Service Management
- Delivers exceptional service, empowers customers, and enhances their experience.
- IT Service Management
- Streamlines IT service delivery, boosts productivity, and resolves issues.
- Employee Service Management
- Streamlines onboarding, provides HR and IT support, and empowers employees with digital workflows.
- Telecommunications Service Management
- Unifies telecom operations and delivers proactive care.
- Governance, Risk, and Compliance (GRC)
- Helps build an integrated risk program and improve decision-making with automation.
- Security Operations
- Aids in defending against security threats and attacks.
- Security Incident Response
- Enables fast response to evolving threats and optimizes security operations.
- Vulnerability Response
- Identifies, prioritizes, and remediates vulnerabilities.
- Threat Intelligence Security Center
- Provides advanced threat hunting, modeling, and analysis.
- Integrated Risk Management
- Facilitates risk-informed decisions and improves efficiency.
- Third-party Risk Management
- Reduces third-party risk and improves resilience.
- Security Posture Control
- Manages the security of enterprise assets on-premises and in the cloud.
- Privacy Management
- Manages data privacy in real-time as part of a holistic risk program.
- HR Service Delivery
- Gives employees instant answers, guidance, and fast issue resolution.
- Talent Development
- Supports AI and skills-driven talent planning.
- Legal Service Delivery
- Modernizes operations for faster decisions and productivity.
- Workplace Service Delivery
- Automates desk bookings, manages facilities, and optimizes operations.
- App Engine
- Helps build apps that automate manual work and modernize legacy processes.
- Integration Hub
- Reduces cost and complexity for ServiceNow integrations.
- Accounts Payable Operations
- Automates invoice ingestion and accurate supplier payments.
- Sourcing and Procurement Operations
- Deploys easy-to-follow procurement processes.
- Supplier Lifecycle Operations
- Streamlines supplier onboarding, collaboration, and performance management.
- RaptorDB
- A database for ultra-fast workflow performance at scale.
- AI Search
- Provides personalized, relevant results in a consumer-grade search experience.
- Now Assist
- Generative AI capability that amplifies productivity across the business.
- AI Agents
- Autonomous AI agents that take action, handle tasks, manage processes, and collaborate with employees.
- ServiceNow Store
- Access to hundreds of certified, ready-to-use applications.
- Predictive Intelligence
- Predictive analytics capabilities for various operational areas.
- Virtual Agent
- Intelligent chatbot for instant responses to employees and customers.
- Now Mobile
- A single, native mobile app for accessing help and making requests across departments.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Mission Secure
Mission Secure is an Operational Technology Management software from ServiceNow that provides a complete and contextual view of OT systems, so users can keep them secure—and up and running. It includes features such as Learning, Get Started, and Sales support, which help users quickly understand and implement the platform. Additionally, it offers a demo option and is accessible in the United States and globally. The software is designed to assist organizations in managing their operational technology environments effectively. Key capabilities: contextual view security management user support demo access global availability Best for: organizations that need to maintain security and operational efficiency in their OT systems.
Mission Secure Details
Mission Secure's In-App Market Place
Does Mission Secure have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), MXN ($), SGD (S$), HKD (HK$), NOK (kr), KRW (₩), INR (₹), RUB (₽), ZAR (R), BRL (R$), TRY (₺), NZD (NZ$)
Pros & Cons
- Unified Platform: Manages OT asset lifecycles, vulnerabilities, and service workflows from a single system of action.
- Contextual Visibility: Maps OT devices to production processes, offering a full view of industrial operations.
- Proactive Risk Mitigation: Automates alerts and responses to issues before they escalate.
- IT/OT Convergence: Bridges IT and OT environments to improve operational resilience and reduce downtime.
- Scalable Packages: Modular features allow organizations to scale capabilities as needs evolve.
- Enterprise Focused: May be too complex or costly for smaller industrial operations.
- Integration Overhead: Requires alignment with existing IT/OT infrastructure, which may involve significant setup.
- Learning Curve: Teams unfamiliar with ServiceNow may need training to fully leverage the platform.
Mission Secure's Support Options
Email Address
info@servicenow.comContact
+1 408-501-8550Documentation
https://www.servicenow.com/docs/Community Forums
https://www.servicenow.com/community/Mission Secure's Alternatives
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