About Mission Secure
Mission Secure is an Operational Technology Management software from ServiceNow that provides a complete and contextual view of OT systems, so users can keep them secure—and up and running. It includes features such as Learning, Get Started, and Sales support, which help users quickly understand and implement the platform. Additionally, it offers a demo option and is accessible in the United States and globally. The software is designed to assist organizations in managing their operational technology environments effectively. Key capabilities: contextual view security management user support demo access global availability Best for: organizations that need to maintain security and operational efficiency in their OT systems.
ServiceNow Operational Technology Management (OTM) is a robust cybersecurity and asset management solution tailored specifically for industrial control systems (ICS), SCADA networks, and other operational technology (OT) environments. Built on the ServiceNow AI Platform, it brings the platform’s proven strengths in automation, AI-driven insights, and workflow orchestration into the industrial space—effectively bridging the historical divide between IT and OT. Its primary value lies in enabling organizations to protect critical infrastructure while also enhancing operational uptime, offering an unprecedented level of visibility, threat intelligence, and risk-based prioritization in sectors where reliability is paramount. The user experience benefits significantly from ServiceNow’s established, intuitive interface. With a centralized console, users—whether they are OT engineers or IT security analysts—can navigate real-time telemetry, vulnerability data, and incident workflows from a unified view. The customizable dashboards for both Security and IT Operations allow users to focus on what matters most to them, from monitoring SCADA components to analyzing cyber threat indicators.
Pros & Cons
- Unified Platform: Manages OT asset lifecycles, vulnerabilities, and service workflows from a single system of action.
- Contextual Visibility: Maps OT devices to production processes, offering a full view of industrial operations.
- Proactive Risk Mitigation: Automates alerts and responses to issues before they escalate.
- IT/OT Convergence: Bridges IT and OT environments to improve operational resilience and reduce downtime.
- Scalable Packages: Modular features allow organizations to scale capabilities as needs evolve.
- Enterprise Focused: May be too complex or costly for smaller industrial operations.
- Integration Overhead: Requires alignment with existing IT/OT infrastructure, which may involve significant setup.
- Learning Curve: Teams unfamiliar with ServiceNow may need training to fully leverage the platform.
Features
Key features
Integrates artificial intelligence with enterprise data and automated workflows to streamline operations.
Utilizes AI to create human-language text and other content, enhancing self-service, content generation, and agent productivity.
Enables businesses to create and automate various workflows across departments, reducing manual tasks and improving efficiency.
Leverages AI to help agents resolve cases more quickly and equips customers/employees with self-service options for requests.
A communication backbone that allows AI agents to work together across different tools, teams, and vendors.
Provides a centralized command center for governing, managing, securing, and realizing value from all AI agents, models, and workflows.
Additional features
The core capability of the platform, combining AI, data, and workflows for comprehensive enterprise orchestration.
Creates human-language text, images, and other new content, supporting interactions, help, issue resolution, and offloading routine tasks.
Simplifies the way workflows are built and custom code is developed, automating business processes.
Equips customers and employees with AI-powered self-service for requests and issue resolution.
Reduces manual work and helps agents resolve cases more quickly.
Simplifies how workflows are built and custom code is developed.
A smart, conversational interface that enables users to complete complex tasks across systems.
A component of the AI Engagement Layer that connects enterprise data.
Unifies data and analytics for ultra-fast workflow performance.
A communication backbone for enterprise AI ecosystems, enabling collaboration among AI agents.
A centralized command center for governance, management, security, and value realization from all AI agents, models, and workflows.
Commitment to human-centered, inclusive, transparent, and accountable AI.
Delivers exceptional service, empowers customers, and enhances their experience.
Streamlines IT service delivery, boosts productivity, and resolves issues.
Streamlines onboarding, provides HR and IT support, and empowers employees with digital workflows.
Unifies telecom operations and delivers proactive care.
Helps build an integrated risk program and improve decision-making with automation.
Aids in defending against security threats and attacks.
Enables fast response to evolving threats and optimizes security operations.
Identifies, prioritizes, and remediates vulnerabilities.
Provides advanced threat hunting, modeling, and analysis.
Facilitates risk-informed decisions and improves efficiency.
Reduces third-party risk and improves resilience.
Manages the security of enterprise assets on-premises and in the cloud.
Manages data privacy in real-time as part of a holistic risk program.
Gives employees instant answers, guidance, and fast issue resolution.
Supports AI and skills-driven talent planning.
Modernizes operations for faster decisions and productivity.
Automates desk bookings, manages facilities, and optimizes operations.
Helps build apps that automate manual work and modernize legacy processes.
Reduces cost and complexity for ServiceNow integrations.
Automates invoice ingestion and accurate supplier payments.
Deploys easy-to-follow procurement processes.
Streamlines supplier onboarding, collaboration, and performance management.
A database for ultra-fast workflow performance at scale.
Provides personalized, relevant results in a consumer-grade search experience.
Generative AI capability that amplifies productivity across the business.
Autonomous AI agents that take action, handle tasks, manage processes, and collaborate with employees.
Access to hundreds of certified, ready-to-use applications.
Predictive analytics capabilities for various operational areas.
Intelligent chatbot for instant responses to employees and customers.
A single, native mobile app for accessing help and making requests across departments.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Mission Secure
Mission Secure is an Operational Technology Management software from ServiceNow that provides a complete and contextual view of OT systems, so users can keep them secure—and up and running. It includes features such as Learning, Get Started, and Sales support, which help users quickly understand and implement the platform. Additionally, it offers a demo option and is accessible in the United States and globally. The software is designed to assist organizations in managing their operational technology environments effectively. Key capabilities: contextual view security management user support demo access global availability Best for: organizations that need to maintain security and operational efficiency in their OT systems.
Mission Secure Details
Mission Secure's In-App Market Place
Does Mission Secure have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), MXN ($), SGD (S$), HKD (HK$), NOK (kr), KRW (₩), INR (₹), RUB (₽), ZAR (R), BRL (R$), TRY (₺), NZD (NZ$)
Pros & Cons
- Unified Platform: Manages OT asset lifecycles, vulnerabilities, and service workflows from a single system of action.
- Contextual Visibility: Maps OT devices to production processes, offering a full view of industrial operations.
- Proactive Risk Mitigation: Automates alerts and responses to issues before they escalate.
- IT/OT Convergence: Bridges IT and OT environments to improve operational resilience and reduce downtime.
- Scalable Packages: Modular features allow organizations to scale capabilities as needs evolve.
- Enterprise Focused: May be too complex or costly for smaller industrial operations.
- Integration Overhead: Requires alignment with existing IT/OT infrastructure, which may involve significant setup.
- Learning Curve: Teams unfamiliar with ServiceNow may need training to fully leverage the platform.
Mission Secure's Support Options
Email Address
info@servicenow.comContact
+1 408-501-8550Documentation
https://www.servicenow.com/docs/Community Forums
https://www.servicenow.com/community/Mission Secure's Alternatives
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