Missive logo

Missive

by Missive · Since 2015
No reviews yet
Active1+ countriesCloud
Quick facts
VendorMissive
Year launched2015
StatusActive
Location520 boulevard Charest Est, suite 320 Quebec QC, Canada G1K 3J3
Countries served1+
Languages1
Integrations20+
Free tierN/A
Free trialYES
Contact salesN/A

About Missive

Missive is an inbox collaboration software from Missive that supports team communication via email. It combines features like shared inboxes, real-time chat, and task management so teams can collaborate efficiently while maintaining their existing workflows. Missive allows users to see what’s happening within their inbox, know who is handling various tasks, and communicate behind the scenes without interruptions. It is relied upon by over 4,500 companies daily for effective email management and collaboration. Key capabilities: shared inboxes real-time chat task management team roles collaboration tools Best for: teams that need to manage email communications and collaborate effectively.

Missive is a collaboration software designed to streamline team communication and email management. Its primary purpose is to provide a unified platform for managing emails, chats, and tasks, making it easier for teams to stay organized and efficient. Key features include a shared inbox, email assignment, chat integration, and task management. The user interface of Missive is intuitive and user-friendly. The design is clean and modern, with a focus on simplicity and ease of use. Navigation is straightforward, with a well-organized layout that allows users to quickly access different features. Unique design elements include the ability to snooze emails, schedule them for later, and treat the inbox as a to-do list. These features help users manage their workload more effectively. Missive offers a range of functionalities and features that set it apart from its competitors. The shared inbox allows team members to collaborate on emails, assign tasks, and leave comments within email threads. The chat integration enables real-time communication within the platform, reducing the need for external messaging apps.

Pros & Cons

Pros
  • 1. Integration Capabilities: Missive's ability to integrate with other programs and platforms is a major advantage, expanding functionality.
  • 2. Great Interface Design: The software has a well-designed and user-friendly interface.
  • 3. Powerful Rules Engine: Missive includes a robust rules engine for automation and workflow management.
Cons
  • 1. Integration Instability: Integrating with other platforms can lead to issues when one platform updates and disrupts the functionality between them.
  • 2. Mediocre Calendaring: The calendaring feature is just "okay" and may not fully meet user needs, requiring the use of separate calendaring tools.

Features

Key features

1. Unified Inbox for Multi-Channel Communication

Missive consolidates conversations from various channels, including multiple email accounts, SMS, live chat, WhatsApp, and social media, into a single inbox, providing a holistic view of all communications. This eliminates the need to switch between different platforms to manage conversations.

2. Collaborative Team Inboxes and Shared Conversations

Teams can work together in shared inboxes, assign conversations to members, and monitor progress without duplication of effort. Features like internal threads and collaborative drafting enable real-time teamwork on emails and ensure consistent and high-quality communication.

3. Integrated Task Management within Inbox

Missive allows users to organize tasks directly within their inbox, linking them to relevant conversations for easy context switching. Teams can track task statuses, assignees, and deadlines without needing to switch to a separate task management application.

4. Powerful Workflow Automation with Rules and Canned Responses

Users can automate repetitive tasks using rules to auto-forward, auto-reply, and auto-follow-up, saving significant time. Canned responses and variable fields enable faster and personalized replies, further enhancing efficiency.

5. Robust Security and Privacy Features

Missive prioritizes security with features like Single Sign-On, SOC-2 compliance, 2-factor authentication, and block read trackers, ensuring data is handled securely and privacy is maintained. This gives businesses confidence in using Missive for sensitive communications.

6. Comprehensive Analytics and Reporting

Missive provides analytics to measure key performance metrics like reply time and handle time, giving organizations insights into team performance and communication efficiency. This data-driven approach allows for continuous improvement and optimization of communication strategies.

Additional features

1. Team inboxes

Enable multiple team members to access and manage the same inbox collaboratively, preventing missed messages and improving team efficiency.

2. Assign & Watch

Allow assigning conversations to specific team members or teams while maintaining visibility for others to jump in if necessary, ensuring accountability and oversight.

3. Internal threads and collaborative drafting

Facilitate real-time collaboration on composing emails and sharing attachments within a team before sending to clients, improving email quality and consistency.

4. Team spaces

Offer tailored workspaces for different teams to focus on their specific tasks and communications, improving team organization and reducing distractions.

5. Chatrooms

Provide team chat functionality for group discussions, dedicated team spaces, or one-on-one conversations, enhancing internal team communication.

6. Audit Trail

Log every action within Missive, ensuring transparency and accountability by tracking who did what and when, useful for compliance and performance monitoring.

7. Contact management

Allow managing contacts in shared or private address books with features like syncing with Office 365 and Google contacts, creating groups and organizations, and API access for integration.

8. Multiple organizations

Support users in creating or joining multiple organizations or companies within a single Missive account, useful for managing different business entities.

9. Conversation links

Enable sharing direct links to conversations to provide full context, avoiding misunderstandings from cut-off screenshots or partial information sharing.

10. Calendars

Integrate calendar functionality to handle events and respond to invites directly within the app, streamlining scheduling and event management.

11. Managed signatures

Allow centralized creation and management of team signatures, ensuring brand consistency and simplifying signature updates across the organization.

12. Unified inbox

Consolidate conversations from all connected channels into a single view, simplifying communication management and ensuring no message is missed.

13. Multiple accounts

Support adding personal and business email accounts to one central inbox, providing a comprehensive communication hub for users.

14. Snooze

Offer the ability to snooze conversations and set reminders to declutter the inbox and manage follow-ups effectively.

15. Send later

Allow scheduling emails to be sent at a later, more optimal time, enhancing control over email delivery timing.

16. Customizable subjects

Enable changing conversation subjects to keep threads relevant and easily identifiable, improving conversation organization and searchability.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Monthly plans

Starter
USD 14/mo
billed monthly
Productive
USD 24/mo
billed monthly
Business
USD 36/mo
billed monthly

Countries & Languages

1
Countries served
1
Interface languages
1
Billing currencies

Available in

All Countries.

Interface languages

English

Billing currencies

🇺🇸USD

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