Mobile Heartbeat logo

Mobile Heartbeat

by Mobile Heartbeat · Since 2010
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ActiveAvailable globally
Quick facts
VendorMobile Heartbeat
Year launched2010
StatusActive
Location51 Sawyer Road, Suite 320, Waltham, MA 02453
Countries servedGlobal
Languages1
Integrations12+
Free tier
Free trial
Contact sales

About Mobile Heartbeat

Mobile Heartbeat is a clinical communication and collaboration software from Mobile Heartbeat that improves care delivery. It provides Banyan Clinical Communication & Collaboration, Banyan Voice, and Banyan Messaging so healthcare professionals can communicate effectively across various settings. The platform also includes Banyan Alerts & Alarms and Banyan Continuity Services for timely notifications and consistent patient care. Mobile Heartbeat's solutions aim to improve team coordination and facilitate better clinical outcomes. Designed specifically for healthcare environments, it supports critical communication needs that improve operational efficiency. Key capabilities: Banyan Clinical Communication Banyan Voice Banyan Messaging Banyan Alerts & Alarms Banyan Continuity Services Best for: healthcare providers that need reliable communication and collaboration tools to support clinical workflows.

Mobile Heartbeat is a clinical communication and collaboration platform designed to help hospitals and health systems keep care teams connected, informed, and responsive throughout the day by bringing secure messaging, voice calling, alerts, alarms, and patient context into one mobile friendly environment instead of relying on multiple disconnected tools. It is used across large healthcare organisations to support real time communication among nurses, physicians, and support staff, helping the right information reach the right person quickly, which can reduce delays, miscommunication, and workflow interruptions. The platform uses a modular architecture that can scale across multi site enterprises and integrates with existing hospital systems such as electronic health records, clinical alert systems, paging infrastructure, and staff directories, allowing clinical updates and notifications to flow directly into everyday communication channels. Security and compliance are a strong focus, with encrypted messaging and calling designed to protect patient information while still making collaboration easy. By standardising communication on one platform, hospitals can reduce reliance on overhead paging, personal texting, and fragmented devices, which supports better coordination and situational awareness.

Pros & Cons

What users like
  • +Unifies messaging, voice, and alerts into one clinical communication platform.
  • +Supports faster response times and improved coordination, which can enhance patient safety.
  • +Strong interoperability with hospital systems provides context rich communication.
  • +Designed for enterprise scale, suitable for large and complex healthcare organizations.
  • +Emphasizes security and compliance for protected health information.
What users flag
  • Focused on communication, not a replacement for full EHR or documentation systems.
  • Enterprise implementation may require significant IT resources and integration effort.
  • Staff may need time and training to adapt from pagers or traditional phones.
  • Performance depends on mobile device availability and network reliability in clinical areas.

Features

Key features

Unified Clinical Communication Platform; A secure, enterprise grade system that connects care teams through messaging, voice calling, alerts, and collaboration in one mobile app.
Secure Messaging and VoIP Calling; HIPAA compliant texting and VoIP voice calls designed specifically for clinical workflows and patient context.
Alert and Alarm Management; Delivers critical alarms and notifications directly to the right clinician, helping reduce response times and alarm fatigue.
Dynamic Care Team Directory; Provides a real time, patient specific view of who is on the patient’s care team, improving coordination.
Integration with Hospital Systems; Interoperability with EHRs, nurse call systems, monitoring tools, and telephony infrastructure to streamline workflows.

Additional features

Enterprise Wide Communication; Connects roles and departments across a health system, enabling collaboration at scale.
Broadcast and Group Messaging; Supports group messages, paging, and mass notifications for rapid staff coordination.
Presence and Directory Tools; Shows real time user availability and helps clinicians quickly find colleagues.
Mobile and Desktop Access; Available on iOS, Android, and desktop environments to support flexible communication.
Cloud Based, Scalable Architecture; Modular design built to scale with large health systems and adapt to evolving needs.

Pricing

Free trial
Free version
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Countries & Languages

Global
Countries served
1
Interface languages
10
Billing currencies

Interface languages

English

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY🇨🇳CNY🇮🇳INR🇷🇺RUB🇲🇽MXN

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