About Mobile Reach
Mobile Reach is a mobile enterprise application platform from Mobile Reach that automates service delivery and management processes for field service and IT organizations. It combines mobile platform capabilities, FSM solution for BMC Helix, field service management apps, enterprise asset management apps, and IT service management apps so organizations can effectively manage their operations in the field. With Mobile Reach, users can rapidly deploy mobile apps to extend BMC Helix ITSM, Ivanti, ServiceNow, and other systems. This platform supports efficient service management across various sectors, helping teams to improve communication and productivity on the go. Key capabilities: mobile platform FSM solution for BMC Helix field service management apps enterprise asset management apps IT service management apps Best for: field service and IT organizations that need to automate service delivery and management processes.
The platform **Mobile Reach** is a mature, enterprise‑grade mobility solution aimed at enabling field service and mobile workforce operations through configurable native mobile apps, offline capability and integration with enterprise back‑end systems. It supports iOS, Android and Windows devices and enables field technicians to manage work orders, inspections, asset management, time tracking, and incident resolution in both connected and disconnected environments. Key strengths include its configurable AppStudio tool for rapid deployment of mobile workflows, built‑in support for barcode, RFID and NFC data capture, strong offline/online switching support, and integration readiness with CRM/ERP/ITSM platforms like ServiceNow, BMC Helix and SAP. The company has been recognized as an “Innovator” by analyst firm IDC for its role in mobile field service applications. On the plus side, Mobile Reach’s security credentials (device and data encryption, native apps, enterprise class architecture) and proven track record—in sectors including telecom, manufacturing and government—make it a compelling choice for organisations with mobile technicians in remote/regulatory environments.
Pros & Cons
- +Highly configurable platform to mobilise field operations across multiple devices and teams.
- +Strong offline capabilities and mobile field enablement suitable for remote or mobile operations.
- +Integration with enterprise systems ensures field data flows seamlessly into back-office workflows.
- +AppStudio allows rapid customisation of mobile apps without extensive coding.
- +Dashboards and analytics provide real-time visibility and management insights.
- −Implementation may require considerable setup to tailor workflows, which could impact time-to-value for smaller organisations.
- −Back-office service management modules like advanced scheduling, optimisation, or billing may need additional systems or integrations.
- −Mobile infrastructure and offline performance should be tested in local field conditions to ensure reliability.
Features
Key features
- Configurable Mobile Field Service Apps
- Technicians can use native apps (iOS, Android, Windows) to view and update work orders, manage tasks, and access system data on the go.
- Offline Functionality & Synchronisation
- Technicians can continue working even without connectivity, with data syncing when connection is restored.
- Asset & Inventory Tracking in the Field
- Supports barcode/RFID/NFC scanning, asset identification, parts usage, and inventory control directly from mobile devices.
- Integration with Enterprise Systems
- Connects with back-end platforms like ERPs, CRMs, or ITSM systems to streamline field-service workflows.
- Rapid App Deployment & Customisation
- Provides a drag-and-drop “AppStudio” tool allowing organisations to quickly build or modify mobile apps without heavy development.
Additional features
- Work Order & Task Workflow Management
- Handles field tasks such as scheduled maintenance, incident response, or break/fix operations via mobile apps.
- Geolocation, Mapping & Route Planning
- Technician location tracking, route optimisation, and map visualisation of tasks and assets support dispatch efficiency.
- Advanced Device Capabilities
- Supports barcode scanning, RFID/NFC, camera/photo capture, offline caching, and native device features for richer field-data capture.
- Mobile Workforce Analytics & Visibility
- Provides dashboards and visibility into field operations, task completion, technician productivity, and asset status.
- Secure Enterprise Mobility Platform
- Offers enterprise-grade security, data encryption, and scalability for large mobile workforces.
Pricing
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About Mobile Reach
Mobile Reach is a mobile enterprise application platform from Mobile Reach that automates service delivery and management processes for field service and IT organizations. It combines mobile platform capabilities, FSM solution for BMC Helix, field service management apps, enterprise asset management apps, and IT service management apps so organizations can effectively manage their operations in the field. With Mobile Reach, users can rapidly deploy mobile apps to extend BMC Helix ITSM, Ivanti, ServiceNow, and other systems. This platform supports efficient service management across various sectors, helping teams to improve communication and productivity on the go. Key capabilities: mobile platform FSM solution for BMC Helix field service management apps enterprise asset management apps IT service management apps Best for: field service and IT organizations that need to automate service delivery and management processes.
Mobile Reach Details
Mobile Reach's In-App Market Place
Does Mobile Reach have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), CHF (Fr), SEK (kr), NOK (kr), DKK (kr), SGD (S$), HKD (HK$), INR (₹), RUB (₽)
Pros & Cons
- Highly configurable platform to mobilise field operations across multiple devices and teams.
- Strong offline capabilities and mobile field enablement suitable for remote or mobile operations.
- Integration with enterprise systems ensures field data flows seamlessly into back-office workflows.
- AppStudio allows rapid customisation of mobile apps without extensive coding.
- Dashboards and analytics provide real-time visibility and management insights.
- Implementation may require considerable setup to tailor workflows, which could impact time-to-value for smaller organisations.
- Back-office service management modules like advanced scheduling, optimisation, or billing may need additional systems or integrations.
- Mobile infrastructure and offline performance should be tested in local field conditions to ensure reliability.
Mobile Reach's Support Options
Email Address
sales@mobilereach.comContact
+1-919-336-2500Mobile Reach's Alternatives
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