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Mobile Reach

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Software Status:Active

About Mobile Reach

Mobile Reach is a mobile enterprise application platform from Mobile Reach that automates service delivery and management processes for field service and IT organizations. It combines mobile platform capabilities, FSM solution for BMC Helix, field service management apps, enterprise asset management apps, and IT service management apps so organizations can effectively manage their operations in the field. With Mobile Reach, users can rapidly deploy mobile apps to extend BMC Helix ITSM, Ivanti, ServiceNow, and other systems. This platform supports efficient service management across various sectors, helping teams to improve communication and productivity on the go. Key capabilities: mobile platform FSM solution for BMC Helix field service management apps enterprise asset management apps IT service management apps Best for: field service and IT organizations that need to automate service delivery and management processes.

Mobile Reach Details

Vendor
Mobile Reach
Year Launched
2000
Location
2474 Walnut Street, No. 216, Cary, NC 27518
Deployment
cloud, on premise, windows, linux
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English
Users
Field Technician, Field Engineer, IT Administrator, Service Manager, Dispatcher, Customer Support Representative, Sales Representative
Industries Served
Utilities, Manufacturing, Facilities Management, Healthcare, Transportation
Tags
Field Service Management, Mobile Workforce, Offline Field App, Asset Tracking, Work Order Mobile, Mobile Inventory, ERP/ITSM Integration, Technician App, Route Optimisation, Mobile Productivity

Mobile Reach's In-App Market Place

Does Mobile Reach have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), CHF (Fr), SEK (kr), NOK (kr), DKK (kr), SGD (S$), HKD (HK$), INR (₹), RUB (₽)

Pros & Cons

  • Highly configurable platform to mobilise field operations across multiple devices and teams.
  • Strong offline capabilities and mobile field enablement suitable for remote or mobile operations.
  • Integration with enterprise systems ensures field data flows seamlessly into back-office workflows.
  • AppStudio allows rapid customisation of mobile apps without extensive coding.
  • Dashboards and analytics provide real-time visibility and management insights.
  • Implementation may require considerable setup to tailor workflows, which could impact time-to-value for smaller organisations.
  • Back-office service management modules like advanced scheduling, optimisation, or billing may need additional systems or integrations.
  • Mobile infrastructure and offline performance should be tested in local field conditions to ensure reliability.

Mobile Reach's Support Options

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