Mobileforce FSM logo

Mobileforce FSM

by Mobileforce · Since 2018
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ActiveAvailable globallyCloud
Quick facts
VendorMobileforce
Year launched2018
StatusActive
LocationSunnyvale, California
Countries servedGlobal
Languages1
Integrations7+
Free tierN/A
Free trialYES
Contact salesN/A

About Mobileforce FSM

Mobileforce FSM is a field service management software from Mobileforce that supports efficient operations. It combines dynamic scheduling, real-time tracking, and a connected portal to help organizations manage field services effectively. The platform offers Configure Price Quote (CPQ) tools and integrates with the Field Revenue Cloud (FRC) to provide comprehensive insights into field service performance. Mobileforce FSM is designed to improve revenue generation in field operations while ensuring timely service delivery. Key capabilities: dynamic scheduling real-time tracking CPQ tools Field Revenue Cloud integration connected portal Best for: organizations that need to improve their field service operations and increase efficiency.

Mobileforce FSM positions itself as a modern and powerful field service management solution designed to help organisations transform their field operations into high-efficiency revenue engines. Its standout strength lies in the unified “quote-to-service” workflow that aligns sales quoting, technician dispatch, work order management and billing into one streamlined platform. With a mobile-first design that supports offline data capture, barcode scanning, GPS tracking and digital signatures, the system is well suited for mobile workforces operating in diverse conditions. The no-code configuration tools allow time-to-value to be significantly accelerated compared to traditional FSM systems. Coupled with AI-driven scheduling and real-time inventory and analytics capabilities, the platform provides strong operational visibility and optimisation potential. For organisations with complex field service needs, Mobileforce FSM delivers enterprise-grade features. Smaller teams may face higher cost or steep learning curves, so ensuring the fit of the workflow scope and rollout plan is important before adoption.

Pros & Cons

Pros
  • Highly flexible no-code configuration for rapid deployment and custom workflows
  • Mobile-first design with offline capability enabling field work in low-connectivity environments
  • Integrated quote-to-service workflow links sales, service and billing seamlessly
  • Advanced analytics provide deep visibility into field operations and revenue optimisation
  • Strong scheduling and route optimisation reduce travel time and increase first-time fix rates
Cons
  • Initial setup and configuration may be complex given extensive features and customisation options
  • Learning curve for field technicians and office users to leverage full mobile and analytics functionality
  • Pricing may be high for very small teams or organisations with limited budgets
  • While integrations are many, some highly customised legacy systems may still require bespoke work
  • Language support beyond English may be limited or require additional localisation efforts

Features

Key features

Intelligent scheduling & routing

AI-powered technician assignment, route optimisation and load balancing

Mobile technician app (offline capable)

Native mobile access for technicians even without internet connectivity

Inventory & parts management

Real-time tracking of parts, van stock, automatic reorder thresholds

Real-time tracking & analytics

Dashboards tracking KPIs like first-time fix rate, travel time, service history

Self-service customer portal

Enables customers to schedule, track and manage service jobs online

Additional features

Work order & ticket management

create, assign, update jobs with status tracking

Dynamic scheduling & dispatch

assign jobs automatically based on skills, location and availability

Route optimisation & territory management

minimise travel time, balance technician load

Mobile access (web/tablet/smartphone)

technician app and mobile web responsive

Offline mobile capability with sync

data entry offline then sync when back online

GPS & location tracking

technician location, arrival estimates, geo-routing

Digital work orders

capture photos, signatures, files, forms in the field

Inventory & parts tracking

manage stock across warehouses/vans, automatic reorder

Analytics & dashboards

visual insights into service operations, technician performance, parts usage

Quote-to-service workflow

ability to generate quotes, convert to jobs and invoice from same system

No-code configuration

visual workflow builder, form builder, integration connectors

Integration connectors

pre-built connectors for CRM, ERP, back-office systems

Self-service portal

branded portal for customers to schedule and track service

Security & role-based access

SSO, RBAC, enterprise-grade security

Mobile forms & barcode scanning

capture data in field via barcode, GPS, photos, mobile forms

Pricing

Free trial
Free version
Request a quote
Promo Offer

Monthly plans

Professional
USD 35/mo
billed monthly
Enterprise
USD 80/mo
billed monthly

Countries & Languages

Global
Countries served
1
Interface languages
1
Billing currencies

Interface languages

English

Billing currencies

🇺🇸USD

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