About MONKEY
Monkey is a catering software platform from Monkey Media Software that provides restaurants with advanced tools to achieve operational excellence. It combines CRM, Ordering, Operations, and Delivery features, so users can efficiently manage off-premises catering operations. Additionally, the platform includes comprehensive Reporting functionalities to help businesses track performance and gain insights. This all-in-one solution is designed specifically for the foodservice industry, making it easier for restaurants to coordinate catering services and improve customer satisfaction. With its user-friendly interface and reliable capabilities, Monkey allows businesses to effectively handle orders and logistics. Key capabilities: CRM Ordering Operations Delivery Reporting Best for: restaurants that need to manage and improve their catering operations.
MONKEY by Monkey Media Software is a sophisticated restaurant management solution designed to address the multifaceted needs of modern foodservice businesses. From reservations to inventory and customer relationship management, MONKEY streamlines operations and enhances overall efficiency. This platform is particularly well-suited for restaurant owners and managers seeking a comprehensive system to manage every aspect of their operations seamlessly. Key features such as table management, online ordering, inventory tracking, and detailed analytics underscore its versatility and ability to adapt to various business models, from small cafes to large restaurant chains. The user interface is one of MONKEY’s strongest assets, offering a clean, modern, and intuitive design. The dashboard is thoughtfully organized, enabling users to navigate between functionalities with ease. Features such as drag-and-drop table management and customizable menu layouts provide a user-friendly experience, reducing the learning curve for those less familiar with technology. The design emphasizes efficiency, ensuring that critical tasks, such as updating inventory or scheduling reservations, can be completed quickly and with minimal hassle.
Pros & Cons
- +• Streamlines catering orders: Simplifies ordering, tracking, and management of catering jobs.
- +• Great reporting: Provides accurate and useful production reports for inventory management.
- +• User-friendly interface: Easy to use and navigate.
- +• Improves customer experience: Facilitates catering orders, even with entry-level staff.
- +• Good design: Visually appealing and intuitive design.
- +• Good customer service: Responsive and helpful support (according to most reviews).
- −• Slow customer support: Some experience slow response times from customer service.
- −• Occasional outages: System experiences periodic outages affecting usability.
- −• Better alternatives exist: Some users find other software options to be superior.
Features
Key features
- 1. Off-Premise Operations Management
- The core focus is helping restaurants manage takeout, delivery, and catering orders efficiently.
- 2. Multi-Channel Ordering
- Supports online, mobile-web, and call-center ordering.
- 3. Delivery Management
- Handles both self-delivery and integration with 3rd party delivery services.
- 4. CRM
- Built-in customer relationship management tools.
- 5. Reporting & Analytics
- Provides data insights to optimize operations and sales.
- 6. Integrations
- Seamlessly connects with POS systems, loyalty programs, payment gateways, and other third-party platforms.
Additional features
- 1. Ordering Channels
- Online Ordering, Mobile-Web Ordering, Call-Center Ordering
- 2. Customer Relationship Management (CRM)
- Tools to manage customer data and interactions.
- 3. Order Production Management
- Streamlines the process of preparing and fulfilling orders.
- 4. Delivery Management
- Self-Delivery Management, 3rd Party Delivery Integration
- 5. Accounting
- Integrated accounting features.
- 6. Reporting & Analytics
- Provides detailed reports and data analysis to track performance and identify trends.
- 7. Sales Team & Lead Management
- Tools for managing sales teams and tracking leads.
- 8. Open API
- Supports integration with 3rd party marketplaces.
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
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About MONKEY
Monkey is a catering software platform from Monkey Media Software that provides restaurants with advanced tools to achieve operational excellence. It combines CRM, Ordering, Operations, and Delivery features, so users can efficiently manage off-premises catering operations. Additionally, the platform includes comprehensive Reporting functionalities to help businesses track performance and gain insights. This all-in-one solution is designed specifically for the foodservice industry, making it easier for restaurants to coordinate catering services and improve customer satisfaction. With its user-friendly interface and reliable capabilities, Monkey allows businesses to effectively handle orders and logistics. Key capabilities: CRM Ordering Operations Delivery Reporting Best for: restaurants that need to manage and improve their catering operations.
MONKEY Details
MONKEY's In-App Market Place
Does MONKEY have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
Usd ($), Eur (€), Gbp (£), Aud (A$), Cad (C$), Jpy (¥), Chf (Fr), Cny (元), Rub (₽), Brl (R$), Mxn ($)
Pros & Cons
- • Streamlines catering orders: Simplifies ordering, tracking, and management of catering jobs.
- • Great reporting: Provides accurate and useful production reports for inventory management.
- • User-friendly interface: Easy to use and navigate.
- • Improves customer experience: Facilitates catering orders, even with entry-level staff.
- • Good design: Visually appealing and intuitive design.
- • Good customer service: Responsive and helpful support (according to most reviews).
- • Slow customer support: Some experience slow response times from customer service.
- • Occasional outages: System experiences periodic outages affecting usability.
- • Better alternatives exist: Some users find other software options to be superior.
MONKEY's Support Options
Email Address
msi-sales@ezcater.comMONKEY's Alternatives
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