About MyWellness
MyWellness is a CRM software from Technogym that supports fitness businesses in managing client engagement and services. It combines a complete booking system, class and service sales through the Technogym App and websites, and a connected class use from booking to tracking, helping improve retention, increase secondary spending, and improve staff efficiency. MyWellness provides tools for customer relationship management, analytics, and integration with various services to assist fitness centers in creating a more organized and efficient environment. Key capabilities: class scheduling service management client engagement tracking sales reporting integration with Technogym services Best for: fitness centers that need a comprehensive solution for client management and service sales.
The Mywellness CRM is an essential software suite for modern fitness facilities, focusing on customer engagement, staff effectiveness, and revenue generation. Its core strength is delivering hyper-personalized member journeys by integrating with the open Technogym Ecosystem. This allows facilities to automatically profile customers and design automated programs that significantly boost retention. Members stay connected with personalized support and an extensive library of training content, accessible both inside and outside the facility. The software maximizes secondary spending and improves staff efficiency. It features a flexible booking and payments system for selling classes and services via a branded app and website. These offerings are amplified by a comprehensive omnichannel marketing suite, communicating across email, social media, and equipment screens. The CRM automates low-level tasks, providing trainers with in-app alerts and syncing scheduled appointments, which frees staff time for direct customer focus. Deployment is inherently tied to the broader Technogym Ecosystem of apps and smart equipment. This unified setup ensures real-time business insights, helping managers access key data on retention, revenues, and drop-out risks via interactive dashboards to scale the business effectively.
Pros & Cons
- +Seamlessly connects with Technogym equipment, third-party wearables, and fitness apps to provide a unified experience for members and staff
- +Automates personalized customer journeys using AI to increase retention and engagement effectively
- +Enables flexible booking and payment for classes, personal training, and wellness services to maximize revenue
- +Provides real-time analytics and business insights to help operators make data-driven decisions quickly
- +Offers scalable and modular plans suitable for small gyms, large chains, and corporate wellness programs
- −Occasional syncing issues with third-party apps and wearable devices can disrupt data consistency
- −Managing sensitive member data necessitates strict compliance with privacy regulations, which can be challenging
- −Feature overlap with existing tools in a facility may lead to confusion or redundancy
Features
Key features
- AI-driven customer journey automation
- Personalizes fitness experiences to boost member retention
- Booking system
- Schedule and sell classes, PT sessions, and other services via mobile or web
- Branded App
- Fully customizable app with facility branding for onboarding and engagement
- Marketing & Campaign Automation
- Send emails, push notifications, and multi-channel campaigns
- Health History and Assessment
- Collect screening data and health questionnaires digitally
- Analytics / Business Insights
- Provides real-time data on retention, attendance, and revenues
- Coaching / Program Prescription
- Assign personalized workout plans remotely or in-person
- Class & Staff Scheduling
- Manage calendars, classes, and staff availability efficientlyAI-driven customer journey automation: Personalizes fitness experiences to boost member retention
- Booking system
- Schedule and sell classes, PT sessions, and other services via mobile or web
- Branded App
- Fully customizable app with facility branding for onboarding and engagement
- Marketing & Campaign Automation
- Send emails, push notifications, and multi-channel campaigns
- Health History and Assessment
- Collect screening data and health questionnaires digitally
- Analytics / Business Insights
- Provides real-time data on retention, attendance, and revenues
- Coaching / Program Prescription
- Assign personalized workout plans remotely or in-person
- Class & Staff Scheduling
- Manage calendars, classes, and staff availability efficiently
Additional features
- CRM Core
- Manage member data, profiles, and segments
- Journey Automation
- Automate personalized customer journeys and staff tasks
- Branded App
- Centralized branded app for clients with booking and tracking
- Integrations
- Connect with third-party membership software, wearables, and devices
- Scheduling Classes and Staff
- Organize class calendars and staff shifts
- Booking & Payments
- Sell services and classes through app and website
- Program / Workout Library
- Access a library of workouts and unsupervised plans
- In-App Questionnaires
- Collect customizable health and assessment forms
- Advanced Assessments
- Conduct health tests and fitness screenings
- Designing and Prescribing Plans
- Create personalized programs for clients
- Omnichannel Marketing Campaigns
- Run campaigns across email, SMS, push, and social media
- AI-generated Customer Segments
- Automatically group members by activity and engagement
- Analytics Dashboards / Business Intelligence
- Track KPIs, retention, and revenue in real-time
- Challenges
- Run individual or team challenges for engagement
- Personal Coaching with In-App Chat
- Communicate directly with clients for guidance
- Content Library
- Facility-owned workout and training content for members
- MyWellness Kiosk
- Self-service for classes and tracking
- Technogym Sessions
- Access live or on-demand sessions
Pricing
Countries & Languages
Interface languages
Billing currencies
No reviews yet
Be the first to drop a review
Alternatives to MyWellness
Welnes
Welnes is a wellness management platform from Welnes that focuses on promoting holistic health. It…
MyFitnessPal
MyFitnessPal is a fitness tracking software from MyFitnessPal that helps users monitor their diet and…
About MyWellness
MyWellness is a CRM software from Technogym that supports fitness businesses in managing client engagement and services. It combines a complete booking system, class and service sales through the Technogym App and websites, and a connected class use from booking to tracking, helping improve retention, increase secondary spending, and improve staff efficiency. MyWellness provides tools for customer relationship management, analytics, and integration with various services to assist fitness centers in creating a more organized and efficient environment. Key capabilities: class scheduling service management client engagement tracking sales reporting integration with Technogym services Best for: fitness centers that need a comprehensive solution for client management and service sales.
MyWellness Details
MyWellness's In-App Market Place
Does MyWellness have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD ($), CAD ($), JPY (¥), CHF (CHF), SEK (kr), NOK (kr), DKK (kr), HKD (HK$), SGD (S$), BRL (R$), ZAR (R), CNY (¥), KRW (₩), INR (₹)
Pros & Cons
- Seamlessly connects with Technogym equipment, third-party wearables, and fitness apps to provide a unified experience for members and staff
- Automates personalized customer journeys using AI to increase retention and engagement effectively
- Enables flexible booking and payment for classes, personal training, and wellness services to maximize revenue
- Provides real-time analytics and business insights to help operators make data-driven decisions quickly
- Offers scalable and modular plans suitable for small gyms, large chains, and corporate wellness programs
- Occasional syncing issues with third-party apps and wearable devices can disrupt data consistency
- Managing sensitive member data necessitates strict compliance with privacy regulations, which can be challenging
- Feature overlap with existing tools in a facility may lead to confusion or redundancy
MyWellness's Support Options
Email Address
privacy@technogym.comContact
+234 8038610337Documentation
https://apidocs.mywellness.com/MyWellness's Alternatives
Welnes
Welnes is a wellness management platform from Welnes that focuses on promoting holistic health. It…
MyFitnessPal
MyFitnessPal is a fitness tracking software from MyFitnessPal that helps users monitor their diet and…
