About MSP Manager
N-able MSP Manager is a cloud-based professional services automation (PSA) platform designed primarily for managed service providers (MSPs) to streamline ticketing, time tracking, billing, and customer service operations.
MSP Manager Details
Vendor
SolarWinds
Year Launched
Location
30 Corporate Drive, Suite 400 Burlington, MA 01803 USA
Deployment
cloud, web browser
Training Options
videos, demo, community
Countries Served
All Countries
Languages
English, German, French, Italian, Spanish
Users
IT Managers, IT Technicians, Help Desk Support, Service Desk Managers, Managed Service Providers.
Industries Served
IT Service, Issue Tracking, Managed Service Providers (MSP), Service Desk, Finance, Healthcare, Hospitality
Tags
IT Service, Issue Tracking, Managed Service Providers (MSP), Service Desk, IT Ticketing System, Time Tracking Software
MSP Manager's In-App Market Place
Does MSP Manager have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($), GBP (£), EUR (€)
Pros & Cons
- Improves technician productivity by centralizing ticket and task management workflow
- Reduces billing leakage through precise automated time tracking and invoicing system
- Streamlines MSP operations with integrated RMM and PSA workflow synchronization
- Supports mobile access enabling technicians to manage work efficiently on-site or remote
- Enhances customer transparency through branded portal and ticket visibility features
- Limited advanced customization compared to enterprise-grade PSA platforms in market today
- Lacks strong multi-platform desktop support beyond web and mobile environments
- May require ecosystem dependence on N-able tools for full operational efficiency
- Reporting capabilities may be less advanced than dedicated analytics platforms available
- Not ideal for large enterprises needing complex ITSM governance structures