About NaturalText
NaturalText is a conversational intelligence software from NaturalText that helps CX teams gain insights beyond traditional surveys. It analyzes 100% of customer conversations using AI to prevent churn and accelerate growth. By changing customer interactions into actionable intelligence, it allows businesses to shift their CX approach from mere feedback collection to a strategic revenue driver. NaturalText supports CX and Support leaders in understanding customer sentiments, identifying pain points, and improving service quality. Key capabilities: AI-driven conversation analysis Real-time customer sentiment detection Actionable insights for CX strategies Churn prediction analytics Integration with existing CX tools Best for: CX professionals who need comprehensive understanding of customer interactions and strategic insights to drive business growth.
NaturalText Details
NaturalText's In-App Market Place
Does NaturalText have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
6
Mini Apps
Sentiment Analysis: Allows users to analyze the sentiment of text data to understand emotions and opinions.
Topic Modeling: Helps users identify key topics and themes within text data for deeper analysis.
Text Classification: Enables users to classify text data into different categories or groups for better organization and analysis.
Named Entity Recognition: Identifies and extracts named entities such as names
organizations
and locations from text data.
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD ($), CAD ($), JPY (¥), CNY (¥), INR (₹), RUB (₽), BRL (R$), MXN ($), KRW (₩), ZAR (R), TRY (₺), NZD ($), SEK (kr), NOK (kr), CHF (Fr), SGD ($), HKD ($)
Pros & Cons
- Ability to analyze unstructured data sources such as customer feedback, surveys, and reviews
- Utilizes advanced text mining techniques to identify trends, patterns, and sentiments within text data
- Provides actionable insights to help businesses make data-driven decisions
- User-friendly interface for easy navigation and analysis of text data
- Integrates with existing data sources for seamless data integration and analysis
- Limited customization options for text analysis algorithms
- Steeper learning curve compared to other text mining tools
- Limited integration options with other data sources or platforms
- Limited support for non-English languages
- High cost of subscription for small or medium-sized businesses
NaturalText's Support Options
Email Address
support@kapiche.comDocumentation
https://docs.kapiche.com/Community Forums
https://www.kapiche.com/forum