About Neon CRM
Neon CCM is a cloud-based donor management software from Neon One that facilitates nonprofit organizations in managing their fundraising efforts. It provides reliable donor tracking, customizable reporting, and campaign management tools so organizations can effectively engage with their supporters. This platform includes features that help simplify the donation process and improve communication with donors. Neon CCM also supports integrations with various payment processors and marketing tools for improved functionality. Key capabilities: donor management reporting and analytics campaign management automated communications payment processing Best for: nonprofit organizations that need a comprehensive solution for managing fundraising campaigns and donor relationships.
Neon CRM is a cloud‑based CRM solution built specifically for nonprofits and associations, developed and sold by Neon One, LLC, a Chicago‑based nonprofit software company founded in 2018. It centralizes donor management, fundraising, communication, event planning, volunteer coordination, and membership tracking in one platform, helping organizations streamline engagement and relationships without juggling multiple tools. With features like automated workflows, custom forms, integrated email and text messaging, and robust reporting dashboards, teams can save time and focus on mission‑critical work. Neon CRM’s tiered pricing (Essentials, Impact, Empower) supports growth from basic operations to more advanced automation and support needs. Training resources like Neon One Academy, documentation, and chatbot support help new users get started; however, some user feedback points to occasional support delays and a learning curve with navigation (based on independent reviews). Overall, Neon CRM offers an integrated, nonprofit‑focused CRM that scales with organization size, balancing comprehensive tools with usability and affordability.
Pros & Cons
- +Connects to multiple payment networks and supports international transactions efficiently
- +Automates donor communications to save significant manual effort each week
- +Provides integrated event and volunteer management reducing need for separate tools
- +Enables custom branded forms for donations, RSVPs, surveys, and member engagement
- +Offers real-time reporting for all fundraising, membership, and event metrics
- −Navigation can be confusing for first-time users and requires training
- −Some features require higher-tier plans to access full capabilities
- −Mobile interface occasionally lacks full functionality found on desktop
- −Reporting customization may not cover all advanced nonprofit scenarios
Features
Key features
- Fundraising & Donor Management
- Provides full tracking of donations, gifts, and donor engagement history
- Grant Management & Tracking Tool
- Allows managing grant applications and tracking award statuses efficiently
- Activity Tracking & Prospecting
- Enables tracking supporter interactions and identifying potential donors
- Automation Workflows
- Automates repetitive communication and donor engagement tasks
Additional features
- Custom Forms
- Create unlimited donation, event, and survey forms with branding and mobile optimization
- Email & Text Messaging
- Send personalized, branded messages directly from the CRM to supporters
- Reporting
- Offers 50+ prebuilt reports and analytics dashboards for data-driven decision making
- Volunteer Management
- Tracks volunteer sign-ups, shifts, and communication in one platform
- Events Management
- Manage RSVPs, tickets, seating, and check-ins for multiple events easily
- Membership Management
- Handle sign-ups, renewals, tiered memberships, and digital benefits seamlessly
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Neon CRM
Neon CCM is a cloud-based donor management software from Neon One that facilitates nonprofit organizations in managing their fundraising efforts. It provides reliable donor tracking, customizable reporting, and campaign management tools so organizations can effectively engage with their supporters. This platform includes features that help simplify the donation process and improve communication with donors. Neon CCM also supports integrations with various payment processors and marketing tools for improved functionality. Key capabilities: donor management reporting and analytics campaign management automated communications payment processing Best for: nonprofit organizations that need a comprehensive solution for managing fundraising campaigns and donor relationships.
Neon CRM Details
Neon CRM's In-App Market Place
Does Neon CRM have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($)
Pros & Cons
- Connects to multiple payment networks and supports international transactions efficiently
- Automates donor communications to save significant manual effort each week
- Provides integrated event and volunteer management reducing need for separate tools
- Enables custom branded forms for donations, RSVPs, surveys, and member engagement
- Offers real-time reporting for all fundraising, membership, and event metrics
- Navigation can be confusing for first-time users and requires training
- Some features require higher-tier plans to access full capabilities
- Mobile interface occasionally lacks full functionality found on desktop
- Reporting customization may not cover all advanced nonprofit scenarios
Neon CRM's Support Options
Email Address
support@neonone.comContact
1-888-860-8083Documentation
https://www.neonone.com/ccm/Community Forums
https://community.neoncrm.com/Chatbot
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